BMW of Westlake

BMW Genius John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealer John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership. More

Radio Purchased a vehicle in August of 2015. There was some discrepancy resolving satellite radio subscription. The Internet team was fantastic is getting Purchased a vehicle in August of 2015. There was some discrepancy resolving satellite radio subscription. The Internet team was fantastic is getting the issue resolved. Excellent customer service!!! More

Good experance Everyone at Ganley BMW Westlake is very courteous and helpful. They go above and beyond to make sure they find you a car that makes you happy. I shoul Everyone at Ganley BMW Westlake is very courteous and helpful. They go above and beyond to make sure they find you a car that makes you happy. I should know, I bought three int he last year. Two 328I's and an M3. I highly recommend anyone looking for a BMW to consider his dealership. Ed Mysliwiec More

Outstanding: Dealership with friendly staff and management I purchased a 2013 BMW 740ix from BMW of Westlake. The salmon Jerry Mancini, to the General Manager give me outstanding service, listened to my needs I purchased a 2013 BMW 740ix from BMW of Westlake. The salmon Jerry Mancini, to the General Manager give me outstanding service, listened to my needs and assisted me in selecting a car best for my daily needs. The Finance Manager/Director were easy to get along with helped process my loan and the documents and a friendly manner. I will surly purchase my next vehicle from the same location. I had been to many dealers and felt the only interest was the profit margin. However, at BMW Westlake they made me feel I was important as a customer. More

Excellent dealership. Highly recommend. We have gone through a few car purchasing experiences and this by far was the most pleasant experience we have had. Tom Zito was very courteous, patie We have gone through a few car purchasing experiences and this by far was the most pleasant experience we have had. Tom Zito was very courteous, patient, professional, accommodating and made the entire process efficient. Will definitely return again for future purchases. More

Quick efficient sale Called in to the dealership. Spoke to John Caruso. Made offer. Two short phone calls later deal was done. Signed papers that afternoon and schedul Called in to the dealership. Spoke to John Caruso. Made offer. Two short phone calls later deal was done. Signed papers that afternoon and scheduled pickup of car the next day. Nate gave me a quick run down. Easy as pie. More

Quick and efficient! I recently leased a 2015 BMW (328 i xdrive) demo unit from BMW Westlake. The salesman presented me with a range of price points and did not try to ove I recently leased a 2015 BMW (328 i xdrive) demo unit from BMW Westlake. The salesman presented me with a range of price points and did not try to oversell me. I reviewed the price points made my offer based upon the money factor and residual value of the lease. I was not impressed by the dealer's failure to negotiate on the money factor. I had proposed a money factor of (0 .00120 )or 2.89%, which BMW North America advertises on its website, but was told that it applied to 2016 vehicles. Hindsight being 20/20, it appears that this is untrue since the dealer is assigning a money factor of (0.00120) 2.89% to get 2015 vehicles off the lot! I was quote a money factor of 0.00147 or 3.52%. More

Excellent customer service Ken was the best.Comunication during the process was flawless.He sent me requested information promptly.Drove the car to a location closer to me the n Ken was the best.Comunication during the process was flawless.He sent me requested information promptly.Drove the car to a location closer to me the night before.Took time to explain cars features in great detail.Thanks to Ken we were in and out with new car in just under 3 hours. More

Excellent Customer Service This is the 2nd time I have worked with this dealership. They are kind, efficient, and make the experience easy. My salesperson John Caruso and the This is the 2nd time I have worked with this dealership. They are kind, efficient, and make the experience easy. My salesperson John Caruso and the entire team from finance to the customer education person made this a very smooth transition. I will continue to use them and recommend them to all my family and friends. More

The Good Guys Was in need of a new (used) vehicle and sent out many inquiries within in minutes Q Shirazi responded to what I was looking for. Steve David the manag Was in need of a new (used) vehicle and sent out many inquiries within in minutes Q Shirazi responded to what I was looking for. Steve David the manager was great to work with and explained everything about the purchase and my options! The Good Guys is what I named them! More