BMW of Westlake

Professional Organization This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real prof This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real professional. John and Frank worked very hard to find the perfect match for my BMW requirements... By the way I live with 5 miles of another BMW agency but drove over 30 to do business with Frank and his team. The BMW Genius John Cordell, showed me all the technology available at my finger tips... this is a truly fantastic addition to the BMW Westlake delivery process. More

Purchase used car My experience was extremely positive perhaps one of the best experiences in purchasing a car I have had in years. The sales person Q and Steve were ex My experience was extremely positive perhaps one of the best experiences in purchasing a car I have had in years. The sales person Q and Steve were extremely helpful in addressing issues with the car and making the ease of the purchase.as a follow on there were some issues with the car and they immediately address them.. More

Incredible car buying experience- BMW 340xi Recently leased a new BMW 340xi from BMW Westlake. The whole process was a great experience. Rob Strecker and Alicia Taylor were great to do business Recently leased a new BMW 340xi from BMW Westlake. The whole process was a great experience. Rob Strecker and Alicia Taylor were great to do business with. Got an incredible deal on the vehicle and the after sale interaction has been truly exceptional. Highly recommend this dealer for your next car purchase.The facility is modern and the staff are highly trained and cordial. The BMW genius did a great job in explaining all the features of the car. The financial and legal documentation signing process was also swift and transparent. Although the dealership was a little far from home, I am glad I choose them because in the end it was the right decision. More

Best Man to Work with (BMW- Get it?) is KEN DELK! Ken went above and beyond. He was not overly pushy but just very knowledgeable. If you want the best, don't look any farther than Ken Delk. Very posit Ken went above and beyond. He was not overly pushy but just very knowledgeable. If you want the best, don't look any farther than Ken Delk. Very positive buying experience! More

Great to work with Made to buying experience a breeze. Extremely nice show room. Even better employees. Would highly recommend them to anyone searching for a new BMW. G Made to buying experience a breeze. Extremely nice show room. Even better employees. Would highly recommend them to anyone searching for a new BMW. Great experience. More

Really enjoyed working with these incredibly nice people This was my first BMW experience, so clearly, I wasn't really prepared for how different it was from any other car buying experience. Not only was th This was my first BMW experience, so clearly, I wasn't really prepared for how different it was from any other car buying experience. Not only was the experience fun, everyone was willing to work with me to make sure my needs and expectations were met (and actually exceeded). Good deal all around, I get a new awesome car and new friends that I can stop and see when I get my car washed! It's really reassuring to be part of the BMW family. More

Exceeded All Expectations, Pleasure to work with! John, Nate, and Mike all did an excellent job in helping my wife and I purchase our first BMW X3! The whole staff there is very kind and welcoming, as John, Nate, and Mike all did an excellent job in helping my wife and I purchase our first BMW X3! The whole staff there is very kind and welcoming, as well as informative. The facilities are top notch! Such a great car for a great price! This won't be the last BMW we purchase from BMW of Westlake. We are clients forever now. More

Meeting and Exceeding Customer Expectations This group of professionals truly understand the meaning of customer service! This is my fourth BMW and I will always return to purchase from these f This group of professionals truly understand the meaning of customer service! This is my fourth BMW and I will always return to purchase from these fine folks! More

pleasent experience Fast pleasent experence. The staff went out of their way to make me happy and get me what I needed. The did not try to low ball me or rip me off like Fast pleasent experence. The staff went out of their way to make me happy and get me what I needed. The did not try to low ball me or rip me off like other dealerships in the past. More

Amazing! I had and AMAZING experience with this dealership! They were prompt and answered all my questions! I felt like part of the family... They even stayed I had and AMAZING experience with this dealership! They were prompt and answered all my questions! I felt like part of the family... They even stayed open late when I travel from Michigan to get my new car. I would highly recommend them and will be going back in the future! More