BMW of Westlake

Amazing attention to detail and wonderful service Scott and the Team at BMW of Westlake truly have impressed not only throughout the exploratory phase but all the way through servicing and ancillary o Scott and the Team at BMW of Westlake truly have impressed not only throughout the exploratory phase but all the way through servicing and ancillary opportunities. The service dept had me on the go in minutes when I dropped off for a window tint and the loaner car and coffee were ready upon my arrival that morning. More

Dirk Steffen and BMW of Westlake are TOP NOTCH Dirk Steffen is my New Vehicle Client Advisor. His knowledge of the brand, personable manor, sense of humor, and ability to build instant trust all c Dirk Steffen is my New Vehicle Client Advisor. His knowledge of the brand, personable manor, sense of humor, and ability to build instant trust all combined to make buying my new BMW a tremendous experience. He spent hours with me showing me every model in the lot and was patient in answering all of my questions so I could find the car that best fit my tastes and needs. I highly recommend asking for Dirk if you're in the market for a new BMW. You will not find anyone better. My BMW Genius Dan, Mike in Finance, and of course Frank Steffen are all just as committed and were beyond helpful throughout the process. Dirk and the team at BMW of Westlake are A++ in my book. More

Punctual,explicit, great customer service Dealer worked with us tried everything to put us in our choice vehicle which is important most dealership will try to switch to something other than w Dealer worked with us tried everything to put us in our choice vehicle which is important most dealership will try to switch to something other than what you went there for. So great experience from the time we walked through the door to the time we drove off no complaints. Great team friendly great vehicle of course More

Dirk Steffen is an Expert Dirk Steffen was our New Vehicle Client Advisor and did an excellent job. He was careful to listen to all of our questions and answered each of them d Dirk Steffen was our New Vehicle Client Advisor and did an excellent job. He was careful to listen to all of our questions and answered each of them demonstrating his expertise with BMW. He has a great sense of humor and was able to build trust with us almost immediately. I would highly recommend utilizing Dirk as your Client Advisor! More

Professional Experience I met Ken Delk in March and we went over my exact requirements for the BMW I purchased. They had to order the car and Ken kept me informed throughout I met Ken Delk in March and we went over my exact requirements for the BMW I purchased. They had to order the car and Ken kept me informed throughout the process. I picked up my car on Monday and the financing went as planned and the BMW Genius was outstanding. Was a very professional experience. More

Good Experience This is my second purchase from BMW of Westlake. Jerry & Tom have been very kind and helpful with both purchases I made there. I want to thank Fred a This is my second purchase from BMW of Westlake. Jerry & Tom have been very kind and helpful with both purchases I made there. I want to thank Fred and Dan for their professional assistance in taking care of me. I will definately tell all my friends and family. Sincerely, Ed Mysliwiec More

First BMW Experience I purchased my first BMW from Westlake's CPO satellite location in Middleburg Heights and am more than satisfied with my experience at the dealership I purchased my first BMW from Westlake's CPO satellite location in Middleburg Heights and am more than satisfied with my experience at the dealership and owning the car thus far. Advisor Marc Narosny maintained opened communication and was personable throughout the process. On the day of pick-up, he willingly demonstrated all of the car's internal features, which took approximately an hour. He was helpful while keeping a casual approach to conversing. The vehicle was well-cleaned and prepared for pick-up on time. I also worked with Dan Walker in financing the purchase, who is a great guy. He was friendly and answered all of my questions, and I had a lot of questions. He was able to structure the financing to accommodate my request. Both of these guys were great to work with, and I am happy with my experience at the dealership. More

Ken Delk My wife recently looked for a 428 Xdrive Grand Coupe that she wanted to test drive, having only seen one passing her on the road. She searched the int My wife recently looked for a 428 Xdrive Grand Coupe that she wanted to test drive, having only seen one passing her on the road. She searched the internet and found a few at Westlake,. She went by herself to the test drive. Ken was pleasant, attentive and extremely accommodating. No pressure as he explained the various options. My schedule is not flexible so our business was executed mainly through e-mails. We were able to take possession of the Grand coupe earlier than was promised, which greatly pleased my wife (happy life...). Ken was professional, knowledgeable, efficient and quite easy to work with. We would recommend both him & the dealership. More

Great BMW experience First let me start by saying Tom Zito is the man. No hard sell. No pressure. Took the time to listen to what I wanted out of my fourth BMW purchase an First let me start by saying Tom Zito is the man. No hard sell. No pressure. Took the time to listen to what I wanted out of my fourth BMW purchase and did everything in his power to make it happen. We test drove a number of options, worked over a number of financing options and ultimately found the best car and at an unbelievable price. I'm now in what hast turned out to be my favorite BMW to date and Tom and Dan made it happen. I can't recommend these guys enough. I will be back when my better half's lease is up. More

5 Star Customer Service I bought a car within the last 30 days from BMW of Westlake. My salesman was John Caruso. He provided excellent customer service and made the proces I bought a car within the last 30 days from BMW of Westlake. My salesman was John Caruso. He provided excellent customer service and made the process a very pleasurable experience. The finance guy named Mike (not sure of his last name) provided excellent customer service as well. More