BMW of Westlake

A pleasure to deal with A car buying experience could not be better when one deals with professionals like Fred, Marc, and Dan. I could not be happier. As a team they were th A car buying experience could not be better when one deals with professionals like Fred, Marc, and Dan. I could not be happier. As a team they were thorough and complete. I have owned many cars and this was without a doubt the best car buying experience I ever had. I also love the car. I will be back. More

Thank you Dirk! Dirk directed us to the perfect car for our needs. He was extremely friendly and professional. My wife isn't fond of going to car dealers, but she enj Dirk directed us to the perfect car for our needs. He was extremely friendly and professional. My wife isn't fond of going to car dealers, but she enjoyed our interaction with Dirk and BMW of Westlake. More

I Love Westlake BMW - Thank you Dirk for my new X4! From the moment I walked in 3 months ago, I was treated with respect, kindness and helpfulness. Dirk and Dan helped me find my new car - the X4. From the moment I walked in 3 months ago, I was treated with respect, kindness and helpfulness. Dirk and Dan helped me find my new car - the X4. I'm a new BMW driver - and I had no knowledge of the BMW product line. I spent some time in their new showroom (seriously - it's amazing people) and Dirk and Dan helped me find the X4. I fell in love the moment I drove it. I had been comparing against the range over evoque and the lexus NX - and it blew it out of the water. Best yet - Dirk was amazing. He helped me so kindly and perfectly through the process - he and Dan even mocked up my car on a screen in the office and I was able to preview it in real time 3d. Amazing. Mike in their finance department helped me set everything straight - he was thorough and easy to work with. Even at the end their customer service manager (super kind and friendly guy - i forget his name though) came out and was so kind and encouraging. The entire process was amazing - they even have a special bay where you preview and see your new car for the first time. Seriously - this dealership does it right. I'm incredibly picky - I own my own business, and expect SO much from my staff here. I have HIGH customer service expectations - very high - because I expect that for MY clients. I was treated so well here. I'll go back again and again. More

Brandon Outstanding experience at Westlake BMW. Very friendly service and sales staff. Walked me through the entire car buying experience explaining every d Outstanding experience at Westlake BMW. Very friendly service and sales staff. Walked me through the entire car buying experience explaining every detail. I highly recommend them to anyone looking for a BMW More

Great Experience! For years, my cousin has been a loyal BMW customer. He always raved about his cars, customer service and overall experiences. When my lease was up h For years, my cousin has been a loyal BMW customer. He always raved about his cars, customer service and overall experiences. When my lease was up he persuaded me to shop at BMW in Westlake, OH. I'm glad I did. Initially there was a small miscommunication BUT the ENTIRE staff (from the salesman to the Manager to the supervisor) went over and beyond to please me and resolve the situation. I thank them all and highly recommend BMW of Westlake! More

Excellent experience - highly recommend I felt extremely comfortable and cofident with the staff throughout the entire process. All phone calls or emails were answered promtly, professional I felt extremely comfortable and cofident with the staff throughout the entire process. All phone calls or emails were answered promtly, professionally and to my satisfaction. Throughout the process, the entire staff was very receptive to all of my questions and comments, as well as being professional, honest and fair. Mr. Macini's introduction to and description of the vehicle was more thorough than the one I received when I purchased my BMW elsewhere, which I will only do so from Ganley in the future. Mr.Mancini has contacted us twice after the purchase to see if we have any question .In addition to Mr. Mancini, my compliments to Mr.Palmer, the manager, and Mr. Walker, the finance manager.I give all three the highest ratings possible. Will not go anywhere else in the future. More

Would come back Excellent experience. Friendly staff. Took care of any issues I had along the way without questions. Just made it right. Would definitely recommend an Excellent experience. Friendly staff. Took care of any issues I had along the way without questions. Just made it right. Would definitely recommend and come back again. More

They took the time to understand my needs. Hands down the easiest people to deal with in Northern Ohio. They took the time I needed. I drove 6 different cars before making a decision. Hands down the easiest people to deal with in Northern Ohio. They took the time I needed. I drove 6 different cars before making a decision. More

Great Client Experience This is the 4th BMW have bought from this dealership and I keep coming back because of the customer service and the how easy the car buying experience This is the 4th BMW have bought from this dealership and I keep coming back because of the customer service and the how easy the car buying experience is. John Caruso has worked with me since buying my first BMW and he is one of the main reasons I keep coming back. The follow up from John when there are any problems I have is excellent. There is always a quick response to my questions. More

Great Experience Couldn't have asked for a better car buying experience. The staff and atmosphere were very welcoming and friendly. Ordering, updates, and delivery wer Couldn't have asked for a better car buying experience. The staff and atmosphere were very welcoming and friendly. Ordering, updates, and delivery were flawless! I will be getting my next car here More