BMW of Westlake

Ganley BMW is the best While narrowing our options to purchase a new car, we visited and interfaced with a total of 7 automobile dealerships in Ohio including two other BMW While narrowing our options to purchase a new car, we visited and interfaced with a total of 7 automobile dealerships in Ohio including two other BMW dealers (both of which where closer to our home). The professionals that we met and worked with at Ganley BMW where the best by far in every regard. Friendly, courteous, knowledgeable, experienced individuals who treated us as though they cared. The fact that they represented the best car for us certainly made our choice of brand easy, but in addition it became clear early on that if BMW was our choice then Howard, Bob and the rest of the folks at Ganley would be our dealership. We are very pleased with our selection of BMW AND Ganley. More

Best car buying experience possible. Tom Zito did a great job since my first visit to the dealership. Marc and Fred also helped on the day Tom was out of the office. Even after my purch Tom Zito did a great job since my first visit to the dealership. Marc and Fred also helped on the day Tom was out of the office. Even after my purchase the customer service level has been excellent. I would certainly recommend Ganley BMW to anyone who is interested in buying a BMW. More

Good Experience I recently purchased an X3 from Howard Schneider at Ganley BMW. Howard was extremely knowledgeable about the car and patiently answered any and all my I recently purchased an X3 from Howard Schneider at Ganley BMW. Howard was extremely knowledgeable about the car and patiently answered any and all my questions. There wasn't any high-pressure sales, just good information. I did shop other cars and Howard never pushed me to make a decision. Once I selected the X3, Howard helped me get the features I wanted the most cost effective way. The process from shopping to purchasing went very well - it was a good experience. More

Outstanding and knowledgeable team Have known Jerry, Bill and Roland since 2003 - they were all at another dealership and they are AMAZING guys always willing to help and be on your sid Have known Jerry, Bill and Roland since 2003 - they were all at another dealership and they are AMAZING guys always willing to help and be on your side. I drove over 30 miles to this dealership because of these three gentlemen - even though there is a dealer 2 miles from my home. Feel as though new friendships were made as I met with Sales Manager and Finance team. Great work - keep it up - very professional and client focused. More

Russ1515 My experience with Ganley BMW was very rewarding. John Caruso was excellent to work with and is very knowledgeable about the BMW products. The car I w My experience with Ganley BMW was very rewarding. John Caruso was excellent to work with and is very knowledgeable about the BMW products. The car I wanted (with many options and color combinations had to be ordered from the factory. John and his manager saved me money by advising that there were a few 2014 order slots available before the 2015's were to be built. Since I was leasing and the 2015's were not changing much I ordered the 2014. Robert Strecker was very helpfull since I made some option changes on John's day off. Bob and I worked through email to get everything straightened out. Thanks John and Bob. More

They Make You Feel You Are Part of their Family There are more than a dozen BMW dealers in Ohio, but Ganley is the only one that deserves your full attention. There is a special focus to the Custome There are more than a dozen BMW dealers in Ohio, but Ganley is the only one that deserves your full attention. There is a special focus to the Customer in this dealership. From the moment of your first contact with them, till the day you drive your new vehicle away from their lot, it is nothing else but an amazing experience that you will not easily forget. People say they drive over 100 miles to get to them. I drove 200+ each way , and I do not regret a single one of them. Our family maintains three running BMWs with a combined experience of at least nine of them through the years. There is certainly some kind of magic in this dealership that only Frank Steffen, the sales manager, knows how to do with numbers, that will captivate you and you would not want to leave. And then there is Dirk Steffen (who happens to be related to the big brother) with a wide smile and a sparkling white shirt who is ready to give you everything he owns ranging from his new pen you liked to his jacket pin that he only has one copy of. Not to mention that he also knows his products extremely well. He had answers to all of my questions, and believe me i am an engineering prof, i know how to make them tough. If you want an experience of a lifetime, then go to Dirk and Frank. they will take care of everything for you. They will make you feel they are working for you and not for the dealer. Their goal is to win you as a customer for life, and you will feel it immediately. Do it and you won't regret it. P.S. we also had a short experience with the finance manager, Mike. From our previous experiences, finance managers are usually tough guys that they love to scare you. I do not know how they accomplish this, they must be all trained in the same seminars by the same tutors. But I did not get that vibe from Mike. He was very fair and very relaxed. Being like that, Mike won me as well. I said too much. I hope one day you will be able to experience what we did. All the best luck in your search for your new vehicle. More

Fantastic experience buying my new BMW! Jerry Mancini was wonderful to work with! He helped me find the car of my dreams at a great price and made the whole process a breeze! He really liste Jerry Mancini was wonderful to work with! He helped me find the car of my dreams at a great price and made the whole process a breeze! He really listened to what I wanted and presented all the options available so I could make the best choice. He was friendly, professional, patient, efficient, and went above and beyond by making sure I was comfortable and familiar with the car's features before I drove off the lot. Everybody I came in contact with at Ganley BMW were great to work it and I would hands down recommend them as the place to go for your BMW needs! More

Best Place to Buy A BMW....PERIOD!!! My wife and I picked up our first BMW Z4 about 2 weeks ago and we couldn't be happier with the whole purchase experience. The entire staff went out o My wife and I picked up our first BMW Z4 about 2 weeks ago and we couldn't be happier with the whole purchase experience. The entire staff went out of their way to make sure each step was met with incredible attention to detail. My wife absolute loves her new BMW and we will undoubtedly be back for our next BMW. The best compliment we could give Ganley BMW is we will recommend them to everyone we know. Thanks guys! More

The place to go for a BMW in the Midwest! Fantastic! Frank Steffen was absolutely fantastic to work with on a new BMW lease. I knew exactly what car I wanted, and they had one in inventory with exactly Frank Steffen was absolutely fantastic to work with on a new BMW lease. I knew exactly what car I wanted, and they had one in inventory with exactly the options that I desired. I found the car I wanted with a quick search online at Ganley BMW and sent an email. I was immediately contacted by Frank Steffen with a detailed price quote that met all of my expectations! It was an incredibly straightforward process without the back and forth of price negotiations. They offered me an absolutely incredible price right from the get go! Between Frank (Sales Mgr) and Ken Delk (CA), they assisted me with all of the details and questions, and I drove 175 miles to get the car on a Saturday. Most of the critical paperwork was done ahead of time and the delivery process was flawless! Ken even called Sirius radio for me to disconnect my old car (turned in same day) and activated my new car. He set up our account with BMW Assist as well and had great follow-up even after the Delivery process. Ganley BMW is the place to go int the Midwest for a new BMW! It's worth the drive (if you are not local)! Thanks Frank and Ken!!! More

Trade in Excellent services! Everyone is so friendly. We traded our x5 for never version. We picked up same day so it was nicely cleaned and ready to go! W Excellent services! Everyone is so friendly. We traded our x5 for never version. We picked up same day so it was nicely cleaned and ready to go! We'll definitely go there again for our future purchases! More