BMW of Westlake

Purchasing of Certified Used BMW I called Ganley BMW when I was on a business trip with my husband. I wanted to see if I could look at and test drive a BMW I had seen advertised. I I called Ganley BMW when I was on a business trip with my husband. I wanted to see if I could look at and test drive a BMW I had seen advertised. I talked with Marc Narosny and told him when I would arrived. He had the vehicle in front of the dealership waiting for me. After test driving and learning about the vehicle. I purchased it. Marc and Fred were very efficient and professional. Marc finished all the paperwork quickly and went over all the important features of my new used car and I was able to drive my car home that evening. I got very acquainted with my car in the 2 1/2 hour drive. What a wonderful car. Thanks to Marc and Fred for all their great assistance. More

Summer 2014: Purchase of 2011 BMW 335i The purchase of my Certified Pre-owned 2011 BMW 335i was an extremely positive experience. the price was fair and the delivery went exremely well. Th The purchase of my Certified Pre-owned 2011 BMW 335i was an extremely positive experience. the price was fair and the delivery went exremely well. The sales rep, Mark Narosny was responsive, friendly and a complete professional. He was the main reason that my experience was so good. F. Sullivan More

Finally found a local Certified m5 I had a great experience buying a car from Jerry Mancini. He had the M5 ready for me upon arrival. He walked thru the features of the car and answere I had a great experience buying a car from Jerry Mancini. He had the M5 ready for me upon arrival. He walked thru the features of the car and answered all of my questions. When it came time to discuss price, it was an easy experience. He advocated for me and a higher trade in value with his management team. He also aggressively shopped for a lower loan interest rate thru a local bank. I really appreciated Jerry and Ganley BMW's professionalism. More

Talk about elite customer service I have been leasing cars since 2005 and I have always thought I was treated nicely ,up until when I stopped at Ganely's BMW and I was greeted by DRIK I have been leasing cars since 2005 and I have always thought I was treated nicely ,up until when I stopped at Ganely's BMW and I was greeted by DRIK STEFFENS who was exceptionally welcoming .Drik was totally professional treated me like a VIP . He didn't waste a minute of my time he made every effort in the world to make the process of buying a car so much fun. My advice to everyone out there if you are interested in BMW do yourself a favour and ask about DRIK STEFFENS. He is certainly a the biggest assist to Ganely's BMW. More

Performance Delivery Experience September 2, 2014 HI Ken (Ken Delk), We took delivery of our new X5 yesterday at the BMW Performance Center. My, what at awesome experience! My wife and I both enjo HI Ken (Ken Delk), We took delivery of our new X5 yesterday at the BMW Performance Center. My, what at awesome experience! My wife and I both enjoyed it immensely. The test track experience was a dream come true. It wetted my appetite to go back and take the two day driving school. The factory tour was impressive. I’ve toured many manufacturing plants during my business career including other auto assembly plants, and several engine manufacturing plants. The technology and innovative methods being used at the Spartanburg, SC plant are mind boggling. Finally, the delivery experience was extremely thorough. There is so much to learn about the control systems that are on the iDrive, it will take us a while to absorb and retain it all. But it was an extremely helpful start. We will do this experience again in a heartbeat when we purchase another BMW. We only drove about 100 miles yesterday and are now in Asheville, NC for the day. We plan to spend today touring the Biltmore Estate and finish our trip home tomorrow. Our short 100 miles was a wonderful driving experience and we absolutely love the car already. I’m sure we will enjoy it even more once we learn how to operate all the controls. Thank you very much for all your capable assistance in helping us buy the car, and especially for setting up the Performance Center delivery experience for us. We appreciate the strong support from Robert Strecker and Frank Steffen too. We were impressed with the friendliness, courtesy, professionalism, and thoroughness from all three of you. Collectively you made our car buying and delivery experience a very enjoyable one. Thank you! All the best, John & Darla More

Total professionals, These people are professionals. They did not waste a second of my time. I was picked up at the airport by Jerry Mancini, who I had been dealing with o These people are professionals. They did not waste a second of my time. I was picked up at the airport by Jerry Mancini, who I had been dealing with on the purchase of my 750 Li. After a short trip to the dealership, I was on the road in less than one and a half hours. This time included financing and a very detailed review of how all the buttons and knobs of the car worked. During financing, every paper was ready and in order, this process could not of been completed any faster. Everyone was pleasant and it was a pleasure to deal with Jerry. I made the deal on this car 700 miles away over the phone, it was evident Ganley BMW was experienced at conducting long distance deals, every detail performed by them was perfect. I not only got the ultimate driving machine, I also got the ultimate buying experience. More

You have a famly in the car business! I have dealt with Ganley BMW in Middleburg Hts,, OH for 7 years. I still have yet to meet an individual who did not treat me as a valued customer. J I have dealt with Ganley BMW in Middleburg Hts,, OH for 7 years. I still have yet to meet an individual who did not treat me as a valued customer. Jerry Mancini is a professional salesman who effectively balances the interests of his employer and customers. In dealing on the business side with Fred Palmer and Mike Niedzwiecki, again, a win-win is successfully gained so that the customer leaves satisfied. And the professionalism of the service staff keeps me hook on BMW's! Mike Lepre, Jim Strunk and all the service staff are friendly; going out of their way to deliver the BMW experience to customers! More

First time BMW customer My salesman (Howard Schneider) made the process very transparent and simple to custom order the BMW X5 that my wife wanted. By the time we took deliv My salesman (Howard Schneider) made the process very transparent and simple to custom order the BMW X5 that my wife wanted. By the time we took delivery - I am looking for what I can order for myself. More

Fair & Professional The folks at Ganley BMW were extremely helpful and provided a no-nonsense car buying experience. John Caruso was the consummate expert & professional The folks at Ganley BMW were extremely helpful and provided a no-nonsense car buying experience. John Caruso was the consummate expert & professional who listened to what I was looking for and delivered a fair deal. Enjoyed meeting others including Robert, Frank and Mike in Finance. More

Friendly and knowedlgeable sales staff This is my first BMW, a 7000 miles CPO 528i X-drive that looks and feels brand new. Dirk is very professional, fun to work with and very knowledgeable This is my first BMW, a 7000 miles CPO 528i X-drive that looks and feels brand new. Dirk is very professional, fun to work with and very knowledgeable about the car's technology and features. The rest of the team was also courteous and the process was quick and easy without the usual push to sell extra services. PS: I prefer the heft and solid handling to other cars in this class/price range. The impressive low end torque of the Twinturbo moves the car easily and with decent fuel economy. All in all I am quite happy with this car buying experience and the vehicle. Thanks Ganley team! More