BMW of Westlake

satisfied once again I don't know how many BMW's I have purchased from Frank, but he and his brother Dirk once again deliver an extremely satisfactory sales experience. T I don't know how many BMW's I have purchased from Frank, but he and his brother Dirk once again deliver an extremely satisfactory sales experience. Thank you so much and I look forward to purchasing yet another BMW from you in the near future. More

Would not recommend on long distance sales We were working with the dealer on pre-owned vehicle they had for sale, though we are not local to Ganley. The car ticked all the boxes that we were l We were working with the dealer on pre-owned vehicle they had for sale, though we are not local to Ganley. The car ticked all the boxes that we were looking for and we were willing to travel a couple hours to get right car. While we continued to shop for vehicles local to our own area, we were in contact the Ganley sales rep for information on the other car we were still interested in. We were ready to move on the car, but were attempting to come an agreement on a final price point for the deal, and before we nailed down travel plans. Long story short, we never heard back from the sales rep over three days the dealer was open, and it appear instead the car was sold. While they reserve the right to sell the car, at a minimum I would have expected to be contacted and told that the car was gone. Overall a lackluster experience in terms of long terms sales and trustworthiness. I've bought multiple cars (including two BMW M cars) and motorcycles at a distance over several years (both privately and with dealers) and have come to expect better customer service than what we had received. In fact, I recently bought a 2011 BMW M3 from a semi-distant different dealer (i.e. not Ganley) - a sales rep at that dealer knew I was looking for a specific car, and they called and gave me first chance at purchasing the vehicle -- that's the type of customer service is enjoyable. Perhaps with Ganley the experience is different for in-person sales, but over email/phone we were very underwhelmed - go somewhere else if you are not local would be my advice. More

My New BMW Start to finish this was a great experience. I worked with Frank and Ken, and both were accommodating in helping me find the right car. They did a t Start to finish this was a great experience. I worked with Frank and Ken, and both were accommodating in helping me find the right car. They did a tremendous job assessing my needs and then ensuring that we found a BMW that fit that criteria. Made the car buying experience very enjoyable and as long as I am buying a BMW I will be buying from Ganley. This experience also only further emphasized the strong relationship between my organization, the Cavaliers, Monsters & Gladiators, and Ganley. We've built a strong partnership that continues to provide value to both companies. Hopefully we can continuing building our relationship between two great Northeast Ohio organizations! More

Purchase experience with Ken Delk of Ganley BMW. Outstanding This is my 2nd BMW 535i Xdrive from Ganley BMW. Ken Delk was professional and helpful throughout the purchase. He explained every feature of the car This is my 2nd BMW 535i Xdrive from Ganley BMW. Ken Delk was professional and helpful throughout the purchase. He explained every feature of the car in a pleasant manner. The car looked spectacular when I picked it up today. Each person that I spoke with at Ganley was friendly and helpful. They made the entire experience stress free. I strongly recommend Ken Delk and the entire Ganley team. More

great experience John Caruso and Frank Steffen were professional, quick and provided a no nonsense experience. I picked the car and they got it done for me. Highl John Caruso and Frank Steffen were professional, quick and provided a no nonsense experience. I picked the car and they got it done for me. Highly recommend this dealership More

My 535Xi MSport Great job. John Caruso was professional and very helpful. Bob helped finalize the deal. they made it easy for me to choose Ganley. Car was prepped Great job. John Caruso was professional and very helpful. Bob helped finalize the deal. they made it easy for me to choose Ganley. Car was prepped exactly as I requested and all transactions took a minimal amount of time. Thank you! More

Great experience with Dirk Steffen at Ganley BMW I recently leased a 328xi from Ganley through Dirk Steffen. Another dealer in the area (Classic BMW) tried to rip me off, but Dirk and the rest of the I recently leased a 328xi from Ganley through Dirk Steffen. Another dealer in the area (Classic BMW) tried to rip me off, but Dirk and the rest of the staff at Ganley took care of me in a fair, professional manner. I would recommend this dealership to anyone. More

Purchase of 2014 X5 John did a phenomenal job working with us to get the best car for the best deal possible. He was prompt, courteous and very helpful. This is the third John did a phenomenal job working with us to get the best car for the best deal possible. He was prompt, courteous and very helpful. This is the third time that I have worked with John and Ganley and I am always impressed with their professionalism and ability to work with me to meet my every need. I often recommend this dealership to my friends. More

excellent service. Brooks was very friendly and professional. He did not try to give me pressure to buy. I am happy with this dealership and will recommend it to my fri Brooks was very friendly and professional. He did not try to give me pressure to buy. I am happy with this dealership and will recommend it to my friends.I like their truecar program. More

Great Salesmen who Deserves a raise!!!! I have had the opportunity of working with Jerry on the purchase of my second vehicle purchase from Ganley BMW. Jerry has been the upmost business pr I have had the opportunity of working with Jerry on the purchase of my second vehicle purchase from Ganley BMW. Jerry has been the upmost business professional and truly fought to get me the best deal he could. I truly feel that Jerry possesses what a true salesman should encompass when working with customers. I can't say enough as to how pleased I am with Mr. Mancini and the Ganley Dealership. They will continue to get my business on purchases and also in the service department. I must also add that Mr. Fred Palmer was an instrumental part in working out this wonderful deal and I really appreciate all the effort put forward to give me that very best deal possible. Sincerely, Karl Singleton Jr. Foundation Transportation www.myfdtps.com More