BMW of Westlake

My experience with Ganley was great and I am very happy with my new car. Thanks to John Caruso and Robert Strecker. John helped me three years ago when I first leased a BMW and he is Very professional, respectf my new car. Thanks to John Caruso and Robert Strecker. John helped me three years ago when I first leased a BMW and he is Very professional, respectful and experienced. I used to switch car brand every three years and this time I decided to stick with BMW all because of my excellent experience with Ganley, great people and car. I would recommend going to Ganley BMW to purchase your BMW! More

Oustanding Experience This was one of the most enjoyable experiences in purchasing a new car. From start to finish the dealership handled the entire expierence with care a This was one of the most enjoyable experiences in purchasing a new car. From start to finish the dealership handled the entire expierence with care and constant professionalism. This is my first BMW and the overall experience was top notch. Thank you to Dirk and Frank for making me feel so comfortable and confident in them, the dealership and BMW. More

Over the Top Experience People in the market are generally excited about selecting and driving a new car- whether it be new or used. However, often times that excitement is o People in the market are generally excited about selecting and driving a new car- whether it be new or used. However, often times that excitement is overshadowed by the sales process and the sales experience. You know what I mean! NOT going to happen at Ganley BMW, the excitement over the new car is only enhanced by the sales experience. I have had the pleasure of working with Bob Strecker and Ken Delk. I asked for their suggestions and input regarding the model, the equipment and the overall financials. This process took me some time (more than usual) to digest to ensure I was getting the car I wanted configured to my needs. There was no pressure from sales, only constructive, positive input. At the end of the process the pricing was better than expected and I ordered the car. My car was recently delivered at the BMW Performance and Delivery Center in South Carolina. What a fabulous experience! Most important, the production schedule, delivery schedule and almost anything that had to do with the car was always communicated to me without my having to prompt sales for information. The "i's" were dotted and the "t's" crossed, it was a perfect experience. I am a car guy and all cars interest me. However, after the Ganley experience and the BMW Delivery Center experience, I will never buy another brand from another dealer. BMW, your brand is in good hands with Bob, Ken and the Ganley team. More

Top Notch Service I must say from the moment I walked into the dealership, to the moment I walked out with our cars everything was spot on. Ken was helpful, informativ I must say from the moment I walked into the dealership, to the moment I walked out with our cars everything was spot on. Ken was helpful, informative, and even drove across town to deliver the paperwork to for us to sign so we did not have to. Frank was also extremely professional and sincere. Even though I live in Kirtland, I will definitely drive out to Ganley BMW again to do business with these guys, because they are top notch. I have never liked going into a car dealership before, because of all the games and b/s. With Ken and Frank, they gave me there best price off the bat, and it was better than anyone else had given me. More

Second car from Ken When it was time for us consider a second BMW there was never a moment of doubt that the only dealership we would go to would be Ganley and Ken Delk w When it was time for us consider a second BMW there was never a moment of doubt that the only dealership we would go to would be Ganley and Ken Delk was going to be our salesman. Every aspect of the process with Ken was spot on and he truly exemplifies a salesman who it is committed to ensuring his customers are a priority. This is not short selling anyone else at the dealership in any way - every single person we have ever interacted with has been great and completely focused on the customer experience. I would recommend the dealership and Ken to anyone. More

Professional in every category On April 12th my wife and I visited the Ganley BMW dealership in Middleburg Heights after seeing a BMW 335i convertible on their website. We had no i On April 12th my wife and I visited the Ganley BMW dealership in Middleburg Heights after seeing a BMW 335i convertible on their website. We had no intention of buying a car that day. After the professional and courteous manner that we were treated and the thorough and clear explanation of the car, the previous owner, and the buying process, we were sold. We had been looking at late model, low mileage cars for a few weeks and this was the only time we felt confident in our buying decision. Jerry Mancini has a very consultative approach to the buying process and it was much appreciated. We would recommend Jerry and Ganley BMMW without hesitation. More

BMW X6 Everything went smooth; I was in and out of dealership quickly, no hassles. John did a good job of explaining how things worked and offered as much ti Everything went smooth; I was in and out of dealership quickly, no hassles. John did a good job of explaining how things worked and offered as much time as I wanted. More

Absolutely Amazing I recently ordered a 2014 BMW through Ganley BMW. I worked with Jerry Mancini and Bob Strecker, the sales manager. Bob treated me like I was his onl I recently ordered a 2014 BMW through Ganley BMW. I worked with Jerry Mancini and Bob Strecker, the sales manager. Bob treated me like I was his only customer. Since I ordered the car, the process was supposed to take 8 weeks. Bob updated me every step of the way. The communication was fantastic. The car came in 3 weeks early, and the delivery process was seamless. This is the second car that I have purchased at Ganley BMW, and Bob and Jerry are extremely professional, reliable and friendly. Everything went exactly as I was told. The other shoe never dropped, and I could be more happy with everyone at Ganley. More

New Car We were very pleased with Howard and how we were treated at BMW Ganley. We never felt pressured and Howard was extremely knowledgable about the cars. We were very pleased with Howard and how we were treated at BMW Ganley. We never felt pressured and Howard was extremely knowledgable about the cars. This was my first experience at this dealership, we purchased a car, and we will certainly do business there in the future. More

Brooks Rorapaugh and Ganley BMW Brooks was extremely knowledgeable and very professional. We are out of town buyers (over 100 mi. away) with no previous knowledge of Ganl Brooks was extremely knowledgeable and very professional. We are out of town buyers (over 100 mi. away) with no previous knowledge of Ganley BMW. First sales contact was a phone conversation with Brooks who quickly provided email info on vehicle we were interested in. Their website and extensive listing of inventory made it extremely easy to find the vehicle we wanted. He assured me a quick turn around time and guided me thru all the necessary info I needed to gather and fill out and return to him (credit app. , insurance info. etc.) After a couple of phone conversations that day we agreed upon price and terms and the deal was done! He said we could pick up car the next day. Because of our schedule we had to wait till the 2nd day to drive over. We arrived late morning, and met Brooks and some of the folks at Ganley. Car was ready, and paperwork was timely processed. I was Impressed! I got the feeling that this was the norm for this dealer. Unlike many other experiencies where you sit and wait for things to happen. Because of all the technology and gadgetry that this new BMW has, my wife needed lots of time and guidance. To my surprise Brooks patiently spent close to 2 hours demonstrating and explaining various features on the vehicle. Even with this internet age of all the info and details available, you still need honest and professional people at dealerships to make it happen. I guess I was fortunate that Brooks and Ganley BMW were at the other end of my call. George and Elaine Scarvelis More