Bayside Chrysler Jeep Dodge

I regret to say that my recent experience with the service department has been profoundly disappointing. After being promised a timely update on my vehicle, I was left waiting without any communicatio service department has been profoundly disappointing. After being promised a timely update on my vehicle, I was left waiting without any communication. When I attempted to follow up, I was informed that the representative had left for the day, leaving me in the dark about the status of my car. Upon calling the next day, I was met with further frustration as I was told the representative was in a meeting and would call me back once available. Hours passed, and when I finally reached out again, I was met with dismissive remarks about the dealership's workload. This lack of accountability and professionalism is unacceptable. Finally, when I did receive an update, I was informed that it would take an excessive three days just to diagnose the issue with my car. This delay is simply unreasonable, and it reflects poorly on the dealership's ability to manage its service appointments effectively. it's disheartening to note that the availability of appointments seems to exceed the capacity of the service department, leading to extended wait times and inadequate communication with customers. This is a clear indication of mismanagement and a disregard for customer satisfaction. Moreover, my decision to choose bayside for service was based on necessity rather than preference, as it was the only option available at the time. it has become evident that the dealership's claims of availability were misleading, if not outright false. In conclusion, my experience with bayside has been marred by incompetence, poor communication, and a lack of integrity. I have lost all confidence in their ability to provide satisfactory service, and I will not be returning. I strongly advise others to reconsider entrusting their vehicles to this establishment, as it has proven itself to be a disreputable and shady business. More

Waited too long for an appointment for an issue that prevented me from driving in hybrid prevented me from driving in hybrid More

Very welcoming and informative. Worked with me in picking my next car. Answered all questions and definitely would recommend to my family and friends. Worked with me in picking my next car. Answered all questions and definitely would recommend to my family and friends. More

the person that help me get the car that I wanted was Brian Hidalgo he was very negotiable and kept it very professional. Thank you for the transaction. Brian Hidalgo he was very negotiable and kept it very professional. Thank you for the transaction. More

Had another great experience working with Alston to lease a new Jeep Wrangler 4XE. Alston and everyone at the dealership were extremely kind, courteous, and professional throughout the entire process. lease a new Jeep Wrangler 4XE. Alston and everyone at the dealership were extremely kind, courteous, and professional throughout the entire process. I'll definitely be back for my next vehicle purchase. More

Avi from Bayside dealership was a true professional. He guided me through the entire process to get my 2024 Dodge Durango. I was missing a piece from my passenger side door and he ordered the part and i He guided me through the entire process to get my 2024 Dodge Durango. I was missing a piece from my passenger side door and he ordered the part and installed it in less than a day. Definitely a top representative. Thanks!! More

Thank you for your service and help. My experience went well, my representative was informative and professional and I will be returning in the future. My experience went well, my representative was informative and professional and I will be returning in the future. More

Great very professional and answered all my questions. Knew about vehicle all information possible. Will definitely use bayside keep for my next purchase Knew about vehicle all information possible. Will definitely use bayside keep for my next purchase More

Sebastian, was my contact person in the parts department. He was very helpful and honest,with me..he order and called me when piece came in,..in and out,..he did not make me wait long...a big help He was very helpful and honest,with me..he order and called me when piece came in,..in and out,..he did not make me wait long...a big help More

This dealership is A++ in pricing and customer service and satisfaction Ryan took his time and accommodated in every way pleasure to do business with and satisfaction Ryan took his time and accommodated in every way pleasure to do business with More