Capital Ford of Wilmington - Service Center

Great service! Did a wonderful job on the repairs and made things so easy. I am very grateful. Did a wonderful job on the repairs and made things so easy. I am very grateful. More

Service was on time and all requests were completed. From drop off staff to the service representative were friendly and efficient. From drop off staff to the service representative were friendly and efficient. More

The team at Capital Ford was thorough in the In the review of my needed recall notices, accurate on the time estimate for service, customer-focused on the impact on me, and courteous with transportatio review of my needed recall notices, accurate on the time estimate for service, customer-focused on the impact on me, and courteous with transportation home and then back to the shop when the work was complete. Made the experience and my day much better !! More

Greg Gibson, super service department representative. Timely, courteous, professional and cares about customers and dealership Timely, courteous, professional and cares about customers and dealership More

Poor service. The day I went for an estimate was meeting with Rick waited for an hour past appt. My estimate was way less than when I took my car in weeks later fo The day I went for an estimate was meeting with Rick waited for an hour past appt. My estimate was way less than when I took my car in weeks later for them to tell me it was thousands more than they quoted. Rick never came to met me when I dropped my car off. I dealt with someone else. He never called with the new updated quote someone else did. They never contacted my insurance company. I did. My insurance company left several messages for them to call them back. They quote they gave my insurance company totalled my car out. Would not recommend at all. More

Elite service. Customer service & work is great. The prices are high thank you for the great work. Customer service & work is great. The prices are high thank you for the great work. More

Traveling thru town & made an appointment 5 days ahead. Arrived on time & truck was serviced & we were gone in about 1.5 hours. Service Advisor answered all questions & even told me about a recall. Very pl Arrived on time & truck was serviced & we were gone in about 1.5 hours. Service Advisor answered all questions & even told me about a recall. Very pleased with the service all around. More

Easy to work with, very accommodating, pleasant, polite and nice to see people happy in their work and smiling. and nice to see people happy in their work and smiling. More

I had a great experience with Capital Ford Wilmington last time my truck was serviced. last time my truck was serviced. More

Alex was great. Very courteous and efficient. Help get me checked in and on my way with ease. Very courteous and efficient. Help get me checked in and on my way with ease. More