Checkered Flag Toyota

Vehicle in for first 5K service, basically a tire rotation. Also wanted to get trunk kick release working. Initially told I would have to pay a $179 diagnostic fee. This on a car with 5K miles under rotation. Also wanted to get trunk kick release working. Initially told I would have to pay a $179 diagnostic fee. This on a car with 5K miles under warranty. Also mentioned that the remote start function rarely works. Told it might be a subscription service that had expired. Please get service writers who know what they are doing instead of irritating the customer. After answering survey about service, received a message thanking me for feedback. "... would like a chance to correct any issues. Please contact us at your earliest convenience." How about a name and phone number of who to contact?! More

I have called my service advisor multiple times and asked for a call back. No response. This has happened several times. What prevents the courtesy of a return call? It is poor practice to ignore the req for a call back. No response. This has happened several times. What prevents the courtesy of a return call? It is poor practice to ignore the requests of a customer to has spent over $50,000 for a new vehicle and cannot get the service advisor to respond. Terrible More

I would like to compliment Rene Palonca for his professional courtesy and care shown to me these past 2 days while they worked on a leak to my power steering line. Rene showed so much care and comp professional courtesy and care shown to me these past 2 days while they worked on a leak to my power steering line. Rene showed so much care and compassion, that it was over whelming. He came to the lounge and checked on me many times and then went over the cost estimate before they began the work. He was just awesome. He is the main reason I continue to use Checkered Flag to service my car. I also compliment Bryan Parks, Valet, for the care he showed to me when I first pulled into the garage. You all should be very proud of Rene and Bryan. More

I had to write this review to let the Tidewater area know just how wonderful this dealership is....My sales person was PETER LEVITT and he was wonderful. I will tell all, if you want to buy a Toyota go see P just how wonderful this dealership is....My sales person was PETER LEVITT and he was wonderful. I will tell all, if you want to buy a Toyota go see PETER!!!! He is very knowledgeable about all of the different models that Toyota offers, Camry, Tundra and especially new Toyota Crown. I purchased the new 2023 TOYOTA CROWN PLATINUM HYBRID/MAX, This vehicle is a BEAST!!!!! It has the power that will put you out front every time you so desire, 340 horse power along with the 400 lbs of torque, you can run like lightning down the interstate or the back country roads. This vehicle has everything that you want in a sedan. The 21 inch wheels provides you with height like an SUV, but, you still feel as though you are in a large luxury sedan. The leather interior, the panoramic view, the computerized dash board with the huge computer screen, the all wheel drive and the extensive power within this vehicle makes for an extraordinary ride. My actual description that I like to use is this: It's like riding in a cloud with atomic energy strapped to it.....THIS VEHICLE MEETS AND SURPASSES ALL OF MY EXPECTATIONS AND THE CARE GIVEN TO ME BY MY SALES ASSOCIATE PETER LEVITT WAS OVER THE TOP!!!!!!!!!!! More

It is very sad when you have been a customer for 22 years and the dealership does you wrong. I needed a small thing done to my car as the TECH did not do it. I called the service ADVISOR, Erin Palmer 2x on M and the dealership does you wrong. I needed a small thing done to my car as the TECH did not do it. I called the service ADVISOR, Erin Palmer 2x on March 16th and never returned my call. Then on Tuesday, I called one of her bosses, Paul Williams and he can not return my call. Now I see why she is unable and where learned that from. I went to another dealership and it took the Tech 30 seconds. He would not charge, so I gave him $20. Maybe it is time to look elsewher. So very disappointing with Checkered Flag Toyota. More

Sales person within 5 minutes of sitting in his office asked for dealerships markup. I am in market for 2023 Tundra. They would not even tell me exactly how much is the markup until I finalize the deal. T asked for dealerships markup. I am in market for 2023 Tundra. They would not even tell me exactly how much is the markup until I finalize the deal. They contacted me and now calling it “ Market Adjustment”. These guys are not honest, I can not do business with dishonest dealers. More

DO NOT BUY FROM THEM EVER. DON'T WASTE YOUR TIME. Sales person Vick sold me a vehicle and approved my loan. We signed all the paperwork they requested and everything was good. DON'T WASTE YOUR TIME. Sales person Vick sold me a vehicle and approved my loan. We signed all the paperwork they requested and everything was good. Next day we were asked to come sign another document and come to find out that when we walked in, they had sold the car I signed for to another buyer. I asked to speak to the GM Brian Lane and even though he was expecting me to call, ne didn't pick up or call me back. I will not be doing business with them ever again. The worse experience I've ever experienced. More

The moment I walked it they were nothing but professional. Sales man Jordan, had the car waiting for me and everything. Got the trade in value above expected and they put me in my new car. Howev professional. Sales man Jordan, had the car waiting for me and everything. Got the trade in value above expected and they put me in my new car. However things didn’t turn out on my side so I brought the car back. They have a 3 day money back Guarantee so that’s what I did and I got my original car back. No problems with the Durango I was going for just didn’t feel like it was the right time to trade. I will say that they took my change out of my car before I got it back, but let’s just call that even for the hoops the GM went through getting me into the durango in the first place haha. Will be going back when I am finally ready to trade up! More

I get a lot anxiety when buying a car. Fredie went above and beyond to make my buying process easy and calm. Fredie is very friendly and patient. Thank you Fredie for being awesome! Fredie went above and beyond to make my buying process easy and calm. Fredie is very friendly and patient. Thank you Fredie for being awesome! More