Colonial Volkswagen of Medford

The see ice team at colonial is great , helpful, and easy to deal with . They do excellent work to deal with . They do excellent work More

I have taken my 2014 VW Passat SEL Diesel to Colonial for regular maintenance and have relied on the staff and ask them to always review my service history to ensure everything is up to date. My last servic regular maintenance and have relied on the staff and ask them to always review my service history to ensure everything is up to date. My last service and inspection was late Nov 2025; every report from Service showed I was up to date and the car was looking good. In late April I showed check engine lights and called Colonial service to try to get a quick service on this. I called service dept. and I was told it wasn’t urgent because the light was steady. The check engine light then went off so, I cancelled the visit. A week later the light returned. I was concerned and contacted service again, who said this was typical for check engine lights so not to worry. I got the soonest service date I could, which was about 10 days later. All of this was in the span of about 3 weeks. I took the car in expecting some repairs but nothing dramatic. So I was shocked and very upset when the service analysis/video showed pretty massive failure in several areas that were all under a recall. The first, initial repair was est. over $2500; the likely next phase due to part failure/recall would be maybe another $3000. Though it could be an added $7-9K if the failure damaged the drive train. And the failures were associated with the several recalls (4-5) that were never reported to me by your department or VW of A, or flagged by service staff at my last visit in Nov 2025. I could not absorb this sort of costly repair, so traded in the car and got another used vehicle that day. I’ve lost all trust in the department and will likely be servicing my used VW elsewhere. You lost a customer and I won’t be recommending Colonial anymore. With regrets, Trish Orlovsky More

Couldn't have had a better experience at Colonial. Greg, and John were great! We all got what we wanted in the end happily. Greg, and John were great! We all got what we wanted in the end happily. More

Beautiful facility. Josh and Dan were great. Steve had an attitude after I explained that I was not interested in any supplemental maintenance plans nor extended warrant Josh and Dan were great. Steve had an attitude after I explained that I was not interested in any supplemental maintenance plans nor extended warranties.Price was fair. Overall very good experience. Josh delivered the vehicle to my home the next morning. Great guy! More

Staff were super friendly and answered any questions I had. They kept communication up in a timely way and gave me regular updates while I waited on my car to be serviced. had. They kept communication up in a timely way and gave me regular updates while I waited on my car to be serviced. More

Steve Warren and the whole team were fantastic to work with. They went the extra mile to get us the exact car that we wanted. Great experience. with. They went the extra mile to get us the exact car that we wanted. Great experience. More

The service was wonderful as always. Everytime they try to do the best to fix my car issues. Thankyou Frank for your help! Everytime they try to do the best to fix my car issues. Thankyou Frank for your help! More

I've been with Colonial VW of Medford for 21 years now. When it was time to replace my 17-year old Passat (which had kept going thanks to Tom Bowman and the Colonial service department), I didn''t hesitate When it was time to replace my 17-year old Passat (which had kept going thanks to Tom Bowman and the Colonial service department), I didn''t hesitate to buy another VW so they could continue to be my service center. Sean was great managing my last visit -- oil change, complete safety checkup that gives me a great secure feeling, and complimentary car wash. All very promptly so that I didn't have to use up my morning waiting for my car. Great service center!! More

Very friendly people and very helpful service advisor (Dan). I was impressed by the video detail of the service technician about my car. (Dan). I was impressed by the video detail of the service technician about my car. More

Greg, Kevin, and Kasey were amazing to work with! They all took the time to make sure I was a satisfied customer! They were super helpful and very easy to work with. I would highly recommend Colonial They all took the time to make sure I was a satisfied customer! They were super helpful and very easy to work with. I would highly recommend Colonial Volkswagen to anyone looking for a VW! More