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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
714 Reviews
Call Service Center (781) 475-5200

714 Reviews of Colonial Volkswagen of Medford - Service Center

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May 23, 2024

Frank was fantastic in helping me with a recent car issue. He was attentive, knowledgeable, and resolved the problem quickly. Highly recommend his excellent service! More

by alexwargo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Colonial Volkswagen of Medford responded

Alex, we are very happy to hear that Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 23, 2024

Fast turn around and enjoyed the complementary shuttle thank you again i will be back. More

by EVA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 23, 2024

The dealership is very Clean and has great customer service. Dan was super. Easy to access. More

by carsquared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan 5 stars!
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May 28, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Dan here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 22, 2024

My sales representative Steven was knowledgeable and efficient; the buying process was fast and smooth. Great overall experience for purchasing my new Atlas Cross Sport. More

by jonesa944
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words for Steven and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 21, 2024

Efficient service, and great communication! I have been satisfied every time I have visited VW. Thank you! More

by Pano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
May 28, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 21, 2024

Frank is very knowledgeable . Efficient , kind and a real gentleman . Very very helpful ! The best! More

by GNEEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your kind words for Frank! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 19, 2024

The people are very nice however there was no explanation given on the outcome of the recalls. They changed parameters for charging and did not tell me so the car got overcharged the next day. More

by benboston
Service Time
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Colonial Volkswagen of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 10, 2024

Dan was very helpful as I got my car serviced. He kept me updated and had great customer service. More

by tessobrien17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
May 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your kind words for Dan and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 04, 2024

Service team was professional and flexible, even though I showed up to my appointment early. More

by BRIBEIRO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 04, 2024

We have all of our services done here because of the great staff and honesty of the service department. More

by BDAETSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Report | Print
May 06, 2024 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
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