Colonial Volkswagen of Westborough

Went in for a TSB on a month old ID.4. My only complaint was that they didn't have a loaner available for the day and it took a while for the shuttle to be available to take me home. Annoying but not enough was that they didn't have a loaner available for the day and it took a while for the shuttle to be available to take me home. Annoying but not enough to take away a star. There will be a follow up to also replace a misaligned panel and I'm expecting to have a similar experience. More

This is the 3rd new car my family has purchased from Colonial, and specifically from Mike Ledowsky. I'll be super sad when he finally retires (which he deserves!), but I'm sure the rest of the crew will Colonial, and specifically from Mike Ledowsky. I'll be super sad when he finally retires (which he deserves!), but I'm sure the rest of the crew will be able to take care of us. More

These folks are always very accommodating and friendly. I am treated like a truly valued customer and appreciate their expert service and advice. Jonathan, my usual service advisor, goes above and beyond I am treated like a truly valued customer and appreciate their expert service and advice. Jonathan, my usual service advisor, goes above and beyond the call of duty to help me keep my Jetta in top shape with as little inconvenience to me as possible as well answering any and all questions I have. Top team they have pit together here. Kudos to them all. More

Jon Lacey in service is the picture of a perfect service advisor and any dealership should be glad to have him! Thanks for another awesome service experience Jon! advisor and any dealership should be glad to have him! Thanks for another awesome service experience Jon! More

I am on my fifth Jetta, and since moving up this way, the last three have all been serviced at Colonial and the newest one I bought there. Billy, Bill, Dylan and Jon are all very knowledgeable and helpful. last three have all been serviced at Colonial and the newest one I bought there. Billy, Bill, Dylan and Jon are all very knowledgeable and helpful. The shuttle ride to my office for the longer repairs is extremely helpful. I keep going back- that says it all! More

The sales person Marc was very responsive to my every need. I met with the sales manager Mike who help me through the process, then to the finance office. Every step of the way was flawless. Excellent bu need. I met with the sales manager Mike who help me through the process, then to the finance office. Every step of the way was flawless. Excellent buying experience. More

Billy and John are amazing and always take care of me. I trust them to get me what I need and take care of my car. Plus they always remember me when I call and Billy remembers the history on all of my I trust them to get me what I need and take care of my car. Plus they always remember me when I call and Billy remembers the history on all of my cars. Truly above and beyond. More

Mike and Bobby are the best! They worked past their shift to give me the best deal and the SUV perfect for me! to give me the best deal and the SUV perfect for me! More

I am a new customer to the Westborough Volkswagen and my husband and I have been nothing short of impressed. Jared was extremely patient and kind when helping us pick out our new vehicle. John in the servic husband and I have been nothing short of impressed. Jared was extremely patient and kind when helping us pick out our new vehicle. John in the service department is so friendly and always so helpful. They really take pride in what they do. More

I went in to get a recall done on my Jetta and it was very conveniently done and everyone at the service department here is pleasant and professional. very conveniently done and everyone at the service department here is pleasant and professional. More