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Colonial Volkswagen of Westborough

Westborough, MA

4.9
2,902 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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89 Turnpike Road, Rt. 9

Westborough, MA

01581

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Showing 2,902 reviews

December 10, 2024

Great service and great people. They took care of all our needs and in a timely manner. I would recommend friends and family. More

by sgp1090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aamir Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

Colonial was able to fix a major issue that another dealer was unable to. They were very helpful in working with the other dealer to arrange towing, and also very much appreciated providing a rental wh More

by ADAM.T.PAXSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

I appreciated the text video updates directly from the mechanic, very informative. The service dept reached out twice with updates, which made me feel as if someone cared about making sure my car was bei More

by JPADDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

I have written too many reviews for Colonial VW over the years. They all say pretty much the same thing. Have worked with Bill and Jonathan (my "go to" for 10 years) and have never been disapointed. They More

by RFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Dylan is very supportive. He explained the car's problem in details and provided solutions that suited our need. It was a great experience working with Dylan. More

by LAL86779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

The salespeople are respectful and tolerant of my questions and uncertainty. This is the 3rd vehicle I have purchased from Colonial VOLKSWAGON. I am happy with Mr Bill Fallon in the service departmen More

by MSEFTON019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pierre Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

I traded in my 2016 VW Passat, and purchased a 2024 VW Tiguan SE R-Line, and the experience with Marc was great. He was extremely helpful, professional, and easy to work with. I could say the same for all More

by MGoncalves87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Schoenhammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

This is my fourth vehicle purchased from Colonial. I will never go to another dealership. More

by suzybonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Amazing crew at Colonial VW of Westborough. Everyone we worked with was knowledgeable, honest and kind. This purchase was easy and smooth and all of our questions answered. This is one of the b More

by MBLUM2011
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott W. Bregnard Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

I have notified Kevin directly about my feedback. Other than that, everything else was excellent. More

by olenastrelchenko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Gallagher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aamir Iqbal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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