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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
3,863 Reviews
Call Service Center (845) 288-1303

3,863 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 13, 2024

They people at DCH were amazing. From Mike the salesman to Dylan the financial manager and everyone in between. Thank you guys for going above and beyond. More

by SOUTHSTCOLLISION
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you had an amazing experience with everyone at DCH, from Mike the salesman to Dylan the financial manager. We're glad they went above and beyond to assist you. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your support and look forward to serving you again!

Helpful
May 13, 2024

Awesome job from both angel and jaime They help me to get my car in just a few days More

by BAQUEROG28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Mejía Reyes
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May 13, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for sharing your experience! We're glad to hear that Angel and Jaime did an awesome job and helped you get your car in just a few days. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 12, 2024

The dealership provided excellent service from the service department. I was greeted and asked what issues I had if any, and then proceeded to relax in their nice lounge. I felt very comfortable and h More

by skypilot767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that you received excellent service from our service department. It's great to know that you were greeted warmly and made to feel comfortable in our lounge while your vehicle was being serviced. If you have any further questions or need assistance in the future, feel free to reach out. We look forward to serving you again!

Helpful
May 12, 2024

Excellent service! I would recommend dch to friends . Sales and sevicehave been professional and efficient! More

by GARYGRASSELENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're delighted to hear that you received excellent service from DCH. We appreciate your recommendation to your friends. Our team strives to provide professional and efficient sales and service experiences. If you need anything else or have any questions, feel free to reach out. We look forward to serving you and your friends again in the future!

Helpful
May 11, 2024

They fixed the hubcap on the driver side rear in less than 20 minutes and I was very happy. Thank you, Mike Fleming More

by mfleming1430
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience, Mike! We're glad to hear that we could quickly fix the hubcap on the driver side rear in less than 20 minutes and that you were satisfied with the service. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!

Helpful
May 10, 2024

Great facility with friendly people. Last time it went great. This time they said they would do a five point inspection but I don’t think they did. The video they sent did not show me an More

by tremors.mortals.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name.
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May 10, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Helpful
May 10, 2024

People nice enough but not quite top notch. First they didn’t have part needed for recall I came in for. When I returned they didn’t mention they had rest all my settings to the factory defat. More

by Rav Fan
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

DCH Wappingers Falls Toyota responded

We're sorry to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused by the lack of the needed part and the reset of your settings. We'll address these issues internally to ensure better communication and service in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Helpful
May 10, 2024

Everything was taken care of immediately with no inconvenience from the service to the rental More

by rizzo0719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear that everything was taken care of promptly and without inconvenience, both with the service and the rental. Your satisfaction is our priority, and we're glad we could provide a seamless experience for you. If you ever need anything in the future, feel free to reach out. Thank you for choosing us!

Helpful
May 10, 2024

DCH Wappingers has been very helpful with my particular problem. I appreciate all they have done for me especially Rob Sextan the Service Manager! More

by msors
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Sextan
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May 13, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that DCH Wappingers has been helpful with your particular problem, and we appreciate your kind words about Rob Sextan, the Service Manager. If you have any further questions or need assistance, feel free to reach out. We're here to help!

Helpful
May 08, 2024

Dealership is very professional and very reliable . It was a pleasure going there. So nice More

by BAVOSOJM365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

DCH Wappingers Falls Toyota responded

We're thrilled to hear about your positive experience! Providing professionalism and reliability is our priority, and we're glad to have met your expectations. Thank you for choosing our dealership, and we look forward to serving you again in the future!

Helpful
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