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DePaula Ford - Service Center

Albany, NY

4.5
2,195 Reviews

2,195 Reviews of DePaula Ford - Service Center

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June 15, 2024

Lenny as been my “go to guy” all these years. He helps me understand what needs to be done to keep my car in safe, running condition.” Thank you, Lenny!” More

by CASEORTHO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

This dealership is great customer service exceeded my expectations and Lenny was friendly and helpful guy through the process More

by kael.mathieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Excellent service, they explained everything very detailed and it’s never confusing about what they explain to you. Jayson runs a tight ship, but everybody there does a nice job welcoming customers. More

by ANTONORI2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase in service Department is my favorite
June 13, 2024

He was very respectable and easy to talk to. I wish other dealer service was a s nice as he was More

by roxanne.brammer58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Luis is always friendly, professional and I trust his advice. Service is always done in a timely manner. The dealership provides shuttle service so that I can drop off and not have to inconvenience a cow More

by mkcoliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Keville
June 13, 2024

Was satisfied and greatly appreciative of the mechanics and Lenny finding and fixing my issue😊 More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

They had my car for 2 weeks and my car has the same problem still and now the multimedia screen is not turning on anymore. I called them and they said that it must be something else because they did no More

by JESSICAAEP
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

Lenny was very helpful. He answered all my questions and made me feel like a valued customer. Very fast service! More

by lukemad811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

Excellent auto service from start to finish! DePaula Ford is second to none! 5 stars! More

by TIMT4031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

I brought my car in for service, I found out that my bumper had been damaged when picking it up. I will not recommend this place to anyone. Too bad! More

by ADESANYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
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