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Empire Ford Inc.
Fall River, MA
690 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 690 reviews
September 23, 2025
I can not thank the Empire Ford service team enough, they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my family a service appointment quickly, diagnosed the issue same day and ensured my family was safe while using our vehicle. They earned a customer for life today! Thank you again Empire team! More
by MBrufke
Employees Worked With
Other Employees :
Samantha DaSilva, Victor Whelan, Anthony Bissonnette
September 19, 2025
I’m located in Dallas on liked a truck more than 1600 miles in Massachusetts and bought it on cash. Rob McMahon was the sales representative and it was the best new car buying experience for me in the la miles in Massachusetts and bought it on cash. Rob McMahon was the sales representative and it was the best new car buying experience for me in the last 20 years. Fair pricing and no tricks and honest service. I hope all agents and dealership work like them. Keep it up Rob. More
by Adeel
Employees Worked With
September 14, 2025
I would recommend friends to buy from empire ford. The salesman and other staff members were friendly and helpful. I’m looking forward to having a long relationship with empire ford. The salesman and other staff members were friendly and helpful. I’m looking forward to having a long relationship with empire ford. More
by SAIL320
Verified CustomerAugust 20, 2025
Kevin was great to work with. Made things easy. Thanks for everything, what a great team. Made things easy. Thanks for everything, what a great team. More
by teixeiradj
Employees Worked With
August 16, 2025
Tioni my salesperson was outstanding on getting me the best deal on my second Ford Transit cargo van. Easy buying experience with a seamless service. I recommend Empire Ford to anyone looking to buy a veh best deal on my second Ford Transit cargo van. Easy buying experience with a seamless service. I recommend Empire Ford to anyone looking to buy a vehicle. Ask for Tioni and things will get done quick. Hassle free experience. A dealership for life. More
by Peter Cabral
August 13, 2025
traded in my vehicle on August 2, 2025 at Empire Ford of New Bedford and provided a 10 day pay off notice from Capital One. The dealership was supposed to provide payment to close out the loan on the vehicl New Bedford and provided a 10 day pay off notice from Capital One. The dealership was supposed to provide payment to close out the loan on the vehicle I traded in within that 10 day period and they did not. I attempted to call the dealership with Capital One on a conference call and I was bounced to voice mail. Capital One stated they still require payment to close the account. I found out from Capital One that they offered to finance my new vehicle with a 6% APR with a 595 per month payment rate, however, the dealership financed me through 5/3 Bank with a 12.99 % APR with a 761.95 per month payment rate for 84 months. The dealership told me that Capital Onedeclined to finance me which is not the case. I previously had done the dealership's online calculator for financing and was quoted with a $461 per month payment rate. Talk about deceptive business practices. I will never do business with Empire Ford of New Bedford again. More
by Tgpatsfan59
August 12, 2025
Kevin was amazing to deal with throughout the process. We made the entire deal over the phone and I was kept up to date every step of the way. I highly recommend Empire Ford We made the entire deal over the phone and I was kept up to date every step of the way. I highly recommend Empire Ford More
by D Rogers
Employees Worked With
August 11, 2025
Had a good experience and good people my sales men took the time to show me all the options the time to show me all the options More
by jjjjrodriguez18
August 07, 2025
Good customer service They are taking care of the things I had issues with so far great work things I had issues with so far great work More
by josh.jacques83
July 30, 2025
IT was a pleasure working with Marc Gauthier, he made me feel like a friend. I have told several of my friends about my experience. I m sure I will have some questions, as I learn about my new car. I know feel like a friend. I have told several of my friends about my experience. I m sure I will have some questions, as I learn about my new car. I know any issues will be taken care of. More
by TOM@TOPSSUPPLY.COM
