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Family Hyundai
Tinley Park, IL
8,731 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 8,731 reviews
May 18, 2024
The last time I was here was for a recall, that they sent me a notice for, that I then had to schedule an appointment for the service. I go for the scheduled, recall service that they knew exactly what they me a notice for, that I then had to schedule an appointment for the service. I go for the scheduled, recall service that they knew exactly what they needed to replace and they didn’t have the part. So now I have to wait for them to get the part, set up another appointment and arrange my day around that Very frustrating More
by bessette8
Verified CustomerEmployees Worked With
Ken- I don’t know his last name. Good guy, situation not his fault
Helpful May 18, 2024
Professional, clean, knowledgeable and friendly. They took the time to explain everything, they offered snacks, made sure I was comfortable and returned my vehicle in less time than I expected. They took the time to explain everything, they offered snacks, made sure I was comfortable and returned my vehicle in less time than I expected. More
by KLRJ118
Employees Worked With
May 18, 2024
this dealer is always very helpful, always good work. would recommend them. everyone in the sales department are always helpful, because of this when i am ready for a new vehicle I would consider this d would recommend them. everyone in the sales department are always helpful, because of this when i am ready for a new vehicle I would consider this dealership. More
by RMILDICE
May 16, 2024
No, Mike Major is the epitome of customer service. He takes care of you and leave no stone unturned. I can go on but literally I’ve been fortunate enough to have him more times lately and am well take He takes care of you and leave no stone unturned. I can go on but literally I’ve been fortunate enough to have him more times lately and am well taken care of each time. On a scale of 1-10 he is off the chart. More
by ROSBRN
Employees Worked With
May 15, 2024
Everyone there is always helpful and respectful. Colin in service was GREAT! Thank you everyone! Colin in service was GREAT! Thank you everyone! More
by SYDCOOPER8
Employees Worked With
May 15, 2024
My repairs turned out perfect. My service representative was JoAnn, and she was very professional went above and beyond which I totally appreciated , always kept me informed with My service representative was JoAnn, and she was very professional went above and beyond which I totally appreciated , always kept me informed with the progress of my car. More
by CM5150
Employees Worked With
JoAnn was my service department representative. She was very professional and always kept me informed with the progress of the car.
May 15, 2024
We enjoyed the process, from the start to the finish. Everyone we dealt with was very nice to work with. Thank you Everyone we dealt with was very nice to work with. Thank you More
by 080800
May 14, 2024
I did not like the service that I received. Nothing was completed on my vehicle. Then I was told that I would be called in a week because the recalled part was not there. No one ever called m Nothing was completed on my vehicle. Then I was told that I would be called in a week because the recalled part was not there. No one ever called me. More
by tbranch70
Employees Worked With
Service department don't remember the name
May 13, 2024
Brought my mother’s car in on April 9th for service they did a great job calling to let me know the issue of what needs were for the car and the total cost. Our Servicer was very polite and welcoming. I thi did a great job calling to let me know the issue of what needs were for the car and the total cost. Our Servicer was very polite and welcoming. I think did an excellent job. More
by SHAWNDA_F
Employees Worked With
Do not remember the names
