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5,398 Reviews of Family Hyundai - Service Center
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April 25, 2024
My 7500 mile warranty check up went quite well, the rep was excellent. However, less than 3 days after this service with nearly no miles driven the vehicle would not start. The ignition button activated, b was excellent. However, less than 3 days after this service with nearly no miles driven the vehicle would not start. The ignition button activated, but then nothing except a message that there was a problem with the starting system… which was obvious since the car had not started, would not go into a drive gear and the steering wheel power assist did not come on. Whether something bad happened at the service center or not I can not say, but the situation was “suggestive”. Then they could not get me in for service for at least 2 weeks, so I chose to have my vehicle with less than 8000 miles towed to a dealership closer to my home. They, too, were busy and have not provided me with an update on when/if it has even been evaluated yet. They did give me a loaner, as the problem is quite likely under warranty service. More
by dbaileylfi
Verified CustomerEmployees Worked With
Other Employees :
Joana (I believe) in service was 5 stars+
Helpful April 25, 2024
Enjoyed my initial visit. Came home with a beautiful Tucson which has been trouble free since then. Love the free oil and checkups Came home with a beautiful Tucson which has been trouble free since then. Love the free oil and checkups More
by Jmccaquinn
Employees Worked With
April 22, 2024
The service department is outstanding whenever we go there they always take care of us make sure that our car is maintained well Bryan always takes care of us there they always take care of us make sure that our car is maintained well Bryan always takes care of us More
by GOG1007587
Employees Worked With
Other Employees :
Brian
April 21, 2024
Tj and his whole service department are very courteous and professional. Kudos to the man in charge !! and professional. Kudos to the man in charge !! More
by IVANA.BLAGOJEVIC21
April 21, 2024
Work was performed as promised. Not very many amenities for customers while they are waiting. Not very many amenities for customers while they are waiting. More
by PIERSONDAVID
Employees Worked With
April 21, 2024
Have always been so satisfied with the service I receive. Everyone seems very kind and knowledgeable. This is my third Hyundai and have always used their service department. Everyone seems very kind and knowledgeable. This is my third Hyundai and have always used their service department. More
by b_hyland
Employees Worked With
April 20, 2024
Service department did an excellent job determining the problem and keeping me informed. Problem was solved and work was complete to fix the problem,. problem and keeping me informed. Problem was solved and work was complete to fix the problem,. More
by nonnady
Employees Worked With
Rami Betouni was excellent
April 18, 2024
Al was wonderful and very helpful. He took care of everything. Always goes above and beyond. My car (Earl) is very happy going there He took care of everything. Always goes above and beyond. My car (Earl) is very happy going there More
by Earl
Employees Worked With
April 16, 2024
"33 point inspection" felt like a scam. Technician failed to notice the break fluid reservoir was empty which should have led them to the blown brake lines which needed complete replacement Technician failed to notice the break fluid reservoir was empty which should have led them to the blown brake lines which needed complete replacement. The engine code (which they did not read until I insisted before leaving) led them to tell me I needed evap system repairs which could be costly (1 can of cleaner through the gas tank and the code cleared and passed emissions a day later). They also charged me $180 to "look at" a broken rear hatch actuator. I informed them on arrival that the button had merely pushed up inside and I couldn't get to it easily. They told me it was completely broken and would cost about $400 to replace. Upon my arrival home I took it all apart using a youtube video as reference and put the original button back in place. It works fine and cost nothing. Sincerely doubt anyone actually looked at it at all. If you come here for anything other than work that was included with a vehicle purchase, or for warranty work that is covered by the manufacturer, you are throwing away your money. More
by RASCAL1350
Employees Worked With
Lady I spoke with is unlisted but she was lovely. Believe her name was Joanna
April 16, 2024
Fantastic service department would come again. I was treated very well. I bring all my vehicles here I was treated very well. I bring all my vehicles here More
by BETOUNI
