Jennings Chevrolet - Service Center

I purchased a used 2017 Chrysler Pacifica from Jennings Chevrolet during the winter. A few months after the purchase when the weather warmed up, we realized that the A/C was non functional. The service dep Chevrolet during the winter. A few months after the purchase when the weather warmed up, we realized that the A/C was non functional. The service department determined that the refrigerant tank was empty due to a leak and diagnosed the issue as being a faulty condenser. They charged us $500 to replace the condenser and fill the tank with refrigerant. The following summer, the A/C stopped working intermittently and more recently stopped working completely. After bringing the car back this week, Service determined the refrigerant tank was empty again and quoted us $566 to refill the tank plus any additional parts/labor cost to replace faulty components. I reached out to my salesperson to ask for more fair terms considering the car was likely sold to us with unresolved A/C issues. After a few discussions between Sales and Service and minimal discount offered, I approved charges. Shortly after, the Service Director called me to convey they would not be working on my car and asked me to pick it up. The car was there for 4 days without servicing. I strongly recommend avoiding Jennings Chevrolet. They do not take responsibility when they sell a car with problems. Sales and Service does not coordinate well when there’s an issue and then they deny service. More

So I called for a appointment on Saturday I dropped my car off at 5 pm on Friday and the guy checked me in was very rude throwing keys at me telling me I had no warranty and I was like I have a warranty I car off at 5 pm on Friday and the guy checked me in was very rude throwing keys at me telling me I had no warranty and I was like I have a warranty I just brought car 2 month ago then I call the guy to check on my car at 12 Saturday the guy said I have no update I said ok and then I called at 3 pm still no update so I decided to call the service manager finally she gave me answers and here I'm still waiting for my car to be done at 5 pm. Never again will I bring my car here and they still never told me what they did to fix the issue More

Said car would be ready quickly 3 different times. Car was here for oil change and axle. One of the service managers is extremely rude. Car was here for oil change and axle. One of the service managers is extremely rude. More

The worst experience I’ve ever had on Chevy dealerships. Unfortunately I work today with Dave Granquist. His behavior is absolutely not professional and offending. After him asking a question dealerships. Unfortunately I work today with Dave Granquist. His behavior is absolutely not professional and offending. After him asking a question he does not care about the answer at all. I scheduled an oil change, he asked if I want to do some extra services, I decided not to do any other services. When cashier call me to pay I find out that tire rotation was done on my car. I did not plan for tire rotation during this service, I have my own schedule for this, and the worst thing It was rotated only 4 tires instead of 5, which is GM recommended for my vehicle and what I’m doing. When I talk to Dave Granquist he just turned the back on me and walk away. The cashier did not charged me for tire rotation, but still I have to spend time to rotate the tire back and I fill offended with Dave Granquist behavior. It was the first and last time I go to Jennings Chevy, and only because of Dave Granquist. More

Followed through on all concerns I had no AC and heard noise. Mac even took car home because they originally couldn't find leak after filling AC, also they couldn't hear noise. He I had no AC and heard noise. Mac even took car home because they originally couldn't find leak after filling AC, also they couldn't hear noise. He was able to hear noise and by morning there was a leak in the AC. He went to all lengths to make sure everything was addressed and also was covered under my extended warranty. Very pleased with how things turned out. Appreciated him taking the extra mile to address things. Sincerely, Linda Krusmark More

Mac was fantastic My Tahoe was giving me trouble cutting out and was very complicated to find the source of the problem.But Mac kept me informed I had a loaner Tahoe wh My Tahoe was giving me trouble cutting out and was very complicated to find the source of the problem.But Mac kept me informed I had a loaner Tahoe which was great help, service was fantastic and very help full during the time it was in So very very pleased Mac was fantastic!! More

Mac was amazing. He kept me informed on all the work that was giving done to my car by explaining what was the issue and how long it would take to give everything done. He did an amazing job and I felt confi was giving done to my car by explaining what was the issue and how long it would take to give everything done. He did an amazing job and I felt confident with everything that was getting done thank you so muc. More

Great service! Chris is very knowledgeable, he knows exactly what is going on with my car. He always recommends the best service for it. If the is no solution for th Chris is very knowledgeable, he knows exactly what is going on with my car. He always recommends the best service for it. If the is no solution for the cars problems, he finds one, you can tell he works closely with the mechanics. More