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Kelly Chrysler Dodge Jeep RAM - Service Center

Emmaus, PA

4.9
640 Reviews

640 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center

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November 08, 2021

We had to replace the front rotors on our 2015 Jeep Grand Cherokee due to some "hotspots". Rob Migliaccio was very professional, helpful, and courteous in the process. The work was performed in a timely More

by Mike Liedig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Migliaccio
Nov 09, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Mike, Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

November 07, 2021

Quick turnaround. Dave was right on top of it. First checked if there were any maintenance issues and then got it right into the service guys. More

by Tom F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Tom, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

November 03, 2021

This weekend I had to rely on passersby to help jump my car because of battery problems. I called MY service department rep Jim Hillegass told him my problem and he said, can you get your car here now and More

by Carm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Carm, Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

November 02, 2021

Friendly staff. Excellent experience. One problem that cropped up was remedied quickly and professionally. Thanks More

by NLW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

October 28, 2021

Making the appointment was easy. Service staff understood the problem. Great communication. They got it done when promised. More

by Lrk54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather in Service Department
Oct 29, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

October 25, 2021

Everyone was super helpful and had me in and out for my oil change! Thank you! More

by Bfioranelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for taking the time to write this kind review. We look forward to working with you at Kelly Chrysler Dodge Jeep RAM in the future. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

October 22, 2021

Had another great experience with Dave Vrabel. He continually looks out for my best interests. My Grand Cherokee is a 2011 model with now close to 160,000 miles on it. Always serviced by Kelly Jeep More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Ted, Thank you for your 5 Star Review. Dave is a valued team member here with Kelly Chrysler Dodge Jeep RAM. I will share your thoughts with him. Please send him your referrals, family or friends. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

October 20, 2021

Dave did a great job on my car. I recommend Kelly Jeep to everyone I know. More

by Robertcarlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Robert, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Dave does for Kelly Chrysler Dodge Jeep RAM and our customers. Hope to see you again soon! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

October 20, 2021

Great service, the only problem was the wait.I expected Great service, the only problem was the wait. I expected to wait less since i decided to stay and not drop off my car. More

by Alexandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Everything was done as expected. It was my first service and was cordially greeted.. Heather explained the future services and the approximate costs. Pleasant experience. More

by Heimbrook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Dimichele
Oct 22, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

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