Kelly Volkswagen - Service Center

Waiting room for service was not very customer friendly TV and coffee machine not working. TV and coffee machine not working. More

I purchased a 2020 Toyota Camry last week and the sales process went very well, until I picked up the vehicle. I identified that the rear brakes needed to be looked at. When I arrived to pick up the veh process went very well, until I picked up the vehicle. I identified that the rear brakes needed to be looked at. When I arrived to pick up the vehicle the sales person acknowledged the brakes needed to be replaced and the service department was replacing them and would be done soon. An hour later, the sales person said he felt awful but the brakes hadn't been delivered yet but we could schedule a time for me to come back. At this point the inspection sticker needed to be done. Thirty minutes later I was informed that the inspection system was down state wide. No problem, I said I would schedule an appointment and get the brakes and sticker done. On Monday, I set up an appointment for today. When I arrived today the service manager questioned why I was bringing a Toyota to the Volkswagen dealership. I gave him the back story. He spoke with the sales person and I was told the car would be worked on. I waited for 2 hours before asking the status of my vehicle. The service manager said my vehicle was still being worked on and he notified my sales person. The sales manager informed me that the work on the vehicle had not started yet. At this point I let the sales team know I was done being jerked around and asked for the inspection sticker fee and I would deal with it on my own. I found the sales team to be responsive but the service team didn't want anything to do with dealing with a vehicle that wasn't a Volkswagen. I would be very aware when purchasing any vehicle that isn't a Volkswagen since the service department doesn't care about that type of customer. More

Best overall dealership experience I’ve ever had. Buying my 2018 Golf R was painless and non-pushy, a rare set of qualities nowadays. Since then, the service department has absolutely been on Buying my 2018 Golf R was painless and non-pushy, a rare set of qualities nowadays. Since then, the service department has absolutely been on point. Easy to make appointments, things cost what they say they will, the place is clean and nice to wait in, great staff. Highly recommended! More

I have been getting my Passat serviced at Kelly which just hit 211,000 miles. Manny the service advisor is excellent, and a pleasure to work with. He was honest and straight forward about my car. High just hit 211,000 miles. Manny the service advisor is excellent, and a pleasure to work with. He was honest and straight forward about my car. Highly recommend going to see him. More

A bit of a wait-but other than that, service was good. Good to know that the repair was covered under warranty. Good to know that the repair was covered under warranty. More

A visit to the service department for simple Hoyle change and wheel alignment today. Could not ask for a smoother, friendlier, or more professional experience. Thanks to Ted, Rachael and Don did a great job and wheel alignment today. Could not ask for a smoother, friendlier, or more professional experience. Thanks to Ted, Rachael and Don did a great job on my car. Kelly VW has changed how I think about dealer service. I have purchased four cars from Kelly and I will purchase a fifth. More

Great service. I had my VW in for service almost three weeks. They were in constant contact with me I had my VW in for service almost three weeks. They were in constant contact with me More

Rachel went above and beyond my expectations she is a great person and exudes leadership qualities. I was Very satisfied with her assistance. great person and exudes leadership qualities. I was Very satisfied with her assistance. More

Steve Smith is awesome! !! Fixed damage to my Nissan for free and saved me 1k 👍 !! Fixed damage to my Nissan for free and saved me 1k 👍 More