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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,159 Reviews
Call Service Center (888) 433-2764

1,159 Reviews of Ken Ganley Ford Parma - Service Center

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June 07, 2024

Fast and Freindly service staff. They made it easy to check in. Then waiting with the best coffee around in their waiting room.! More

by DLSTEPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 06, 2024

I’ve had problems with my fender flares since I bought my Bronco Sport with the fender flares not staying on my car properly. This last visit with Ken Ganley Ford, they fixed everything amazingly. They eve More

by PJBALMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
June 06, 2024

A rip offf $800 for a part I found on line for $300 and they wanted two hours for installing took my friend who is a truck mechanic 15 minutes More

by RWELLS516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Yerace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Vargo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 06, 2024

The service that I received recently for my new vehicle was out of this world and was fast and very efficient . More

by DAVIDHASTIE1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Ken Ganley Ford Parma responded

David, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team and look forward to working with you again.

Helpful
June 06, 2024

Service is quick, If possible timing’s can be extended, they explain everything before starting the work like what need to be changed More

by rohith isukapalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 05, 2024

Did a good job butt took 2 hours for oil change but atleast the waiting chairs were comforbal. More

by Anthonyzakharchuk5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Ken Ganley Ford Parma responded

Thank you, Anthony! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma!

Helpful
June 05, 2024

Great dealership to get a car from and wonderful service. Good people are employed there. More

by JOHNHAUSER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Ken Ganley Ford Parma responded

John, thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
June 04, 2024

My sister has always gone to Ken Ganley on Lorain rd Cleveland Ohio. When i found out they bought my dealer Ford and moved in, i wasn't hesitant to make an appointment for service. The service manager k More

by CATSNCARS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Dave was able to help, and we hope to see you again!

Helpful
June 04, 2024

Too much for diagnostics all they did was hook up a Scan tool that it and it cost $200.00 More

by Evan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Helpful
June 03, 2024

Everyone one was helpful and polite. Dropped my truck off on Thursday night, and they called me Friday morning at 8:30am,to tell me it was ready at my convenience. More

by Scojer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Dave and our team. We're glad to hear we delivered such a great experience!

Helpful
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