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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,296 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,297 reviews

February 14, 2021

I am upset because my air bag cover was tampered with without my permission that is how it is.the cost was on the high side.my wipers and tires are safe and they were recommended to be replaced. More

by bkaschner1
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Feb 15, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our service facility. Our failure to completely explain the airbag recall to you which resulted in the repair leaving you upset is indeed unacceptable. No excuses. I also want to thank you for taking the time to discuss your experience further via 2 phone calls. Your input will be shared with our team members as we work to prevent this breakdown in processes in the future. After reviewing our options for correcting the issue, per our discussion, we will wait for the part to become available as explained in the recall repair procedure. If, in the future, you wish to explore the other option you and I discussed, please let me know. We fully realize that you have choices for your automotive needs and although we failed to show it, we do value you, your business and your time. Moving forward, myself, as well as the entire Klaben team, remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

February 13, 2021

John was a fantastic sales man that made the buying process of my new jeep super smooth and easy! I would 100% recommend him to anyone looking to purchase a new vehicle! More

by BLayton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stokes
February 13, 2021

The experience buying a new Charger from Klaben with Jeffrey was great. I am from NC and was looking for my dream car, a Scat Pack Charger. Klaben had the color and options I wanted. Only 1 of a few av More

by johncmathews64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Devlin, Jeffrey Beane
February 13, 2021

Excellent service. Kept me informed daily. And even had vehicle delivered to me. Kim did a great job! Made sure my vehicle got washed! Awesome work! More

by copperhead13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty, Todd Bamm
February 13, 2021

I was very impressed about how the salesmen were very friendly and helpful didn't want you to feel like you were not being attended to. Offered you coffee while you were waiting. More

by kammeo79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Esker
February 12, 2021

We have bought/leased many vehicles from Klaben over the years. The process, once again, was painless and we are very happy with our new 2021 Pacifica Limited. Carl was outstanding to work with, top notch! More

by Michelle D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
February 11, 2021

Very professional great employees! Has never failed me! I will refer many people as I can. From strangers to family members. Great place to buy More

by Shana85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin, Gina Williams
February 10, 2021

!st time stervice dept .customer . Kim Rafferty was outstanding,Having walked in for the 1st time she treated me and my problem instantly. Please pass along thanks , More

by gliss1125
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
February 10, 2021

Great customer service and great turn around time on a special order Jeep. It's not the first time that I have purchased here, it and won't be the last. More

by April Lemaster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Kline, Kim Devlin
February 10, 2021

This is my third lease with Klaben, and second time dealing with Carl Esker in Sales. I'm always treated kindly, with respect, and feel I get a fair price each time. Carl is very knowledgable of the ve More

by gjs2021Pacifica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker, Kim Devlin
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