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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,709 Reviews
Call Service Center (330) 673-3139

1,709 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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May 12, 2023

Besides oil change, replacement uconnect box was installed. Nikki was quite helpful in instructing be to download update. More

by msolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
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May 12, 2023

I had a great experience with the Klaben team, I was treated fairly and with much respect from all involved in my purchase of my Ram 1500.. They were definitely on target with assurance that I was happ More

by delsboy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley, Arica Stephens, Matt Caldwell
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May 12, 2023

Great experience, friendly staff, very knowledgeable. Had me in and out no more than an hour More

by JD91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
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May 12, 2023

The mechanic who replaced my dashboard was quick and efficient. He was extremely neat and organized. Job well done, sir More

by debaloo67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2023

I already had to have meetings over warranty work and pricing during a months long repair, deal with damage to the vehicle upon completion and then take it back to have mechanical repairs redone, I also More

by WESOLOWSKI_A
Recommend Dealer
No
Employees Worked With
Joe Hilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
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May 11, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Adam, The entire team is disheartened to hear of your dissatisfaction. As mentioned in your review, a great deal of thought, time and resources were utilized to bring closure to your most recent service visit. The team decision to execute multiple goodwill measures was intended to ensure your satisfaction and renew your faith in the Klaben team. Additionally, those measures were in the spirit of consideration and integrity which is a cornerstone of our brand. As such, it is extremely disappointing at this stage for our integrity to be in question once again. The Klaben leadership team is hopeful that the words and actions from our in-person meeting summate the organization’s true character and intention. We remain at your service. Timothy Beane 330 673 3139 ext 506

May 11, 2023 -

WESOLOWSKI_A responded

Tim, I did take into consideration the resolutions that were found between us. I also hope that you can understand the feeling of disappointment is mutual. I understand that accidents can and will occur, however when they do, the owners need to be made aware. If I can see the paint abnormalities, a seasoned used car salesman will as well, which means that my resale has now been affected. So, with all considerations being made I am struggling to conjure a reaction other than disappointment. The moment an incident occurred I should have been made aware, the second opportunity to speak up was when I pointed out the adjacent damage that also wasn't acknowledged, and the third major opportunity would have been the in-depth meeting. A lot of opportunities were missed. That to me, is in fact disheartening.

May 12, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Adam, Thank you for taking the time to respond. I have reviewed the completed work summary with the body shop team. A scratch and dent in the rocker panel were repaired which were done to address the damage you pointed out to our service team. As with all of our body shop repairs, the work was done with intention of the highest standards of quality. Our body shop team is eager to have a meeting with you to review the specifics of the work completed and to address your perception and belief of any substandard repair. It’s incumbent upon us to be accountable and maintain integrity in every service, sales and body shop transaction we complete regardless of the circumstances. I’d be appreciative if you could please email me at tbeane@klaben.com or call me at (330) 673-3139 ext. 506 so we may schedule a meeting with our body shop team. Thanks, Timothy Beane (330) 673-3139 ext. 506

Helpful
May 10, 2023

They were polite, prompt, and explained everything they found. No one was pushy and just let me make informed decisions based on the information. More

by cdahl05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
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May 05, 2023

Klaben has been going down hill. But I will continue to go as long as Joe Hilliard works directly with me. He is an exceptional employee that I trust fully with my vehicle. More

by Justin Quesenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Justin, Thank you for taking the time to provide such honest and candid feedback. The Klaben team recognizes your family’s loyal patronage over many years. It is families like yours that reward, motivate and remind our team members how important our customers are. You hold valuable insight as you have utilized our sales and service departments countless times. Our team reads, shares and works to act on your feedback. We are thankful for the kind words and we know that employees, like Joe, make the difference for the organization and our customers. While we grow and expand, we will continue to have bumps in the road but our dedication to improvement is unwavering. We will attempt to connect with you privately for some additional detail so we may continue to serve your needs better going forward. Again, thank you for the business over MANY years. We look forward to speaking with you soon. Dave Spindler, dspindler@klaben.com, 330-673-3139 ext 308.

Helpful
May 05, 2023

Amanda was amazing in her explanation of my jeep and the issues. She expertly advised me of the work being done and how it would affect my jeep. She clearly and articulately guided me through the process. More

by amerz73
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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May 05, 2023

Front Brakes replaced Chrysler 300 July 1, 2022. They were squeaking from the get go, ran the car hoping to wear off the newness. Finally made an appointment to replace, they heard the squeaking an More

by rmcmahon44224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
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May 03, 2023

Joe Hilliard and Klaben as always treated me excellent . I was kept with transportation even through the wait for parts because of supply chain issues. Thats why I've been coming back for many years. More

by Eric CHARGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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