Klaben Ford Lincoln

Great Service Area I just went in for a routine oil change and again was pleased with the service and thoroughness of the staff. From the time it was checked in until i I just went in for a routine oil change and again was pleased with the service and thoroughness of the staff. From the time it was checked in until it was checked out the staff showed complete knowledge and professionalism. In the event I happen to forget, they will always remind me if Ford is offering any special pricing deals for the service I am there for. It is much appreciated! More

Most Pleasant Car Buying Experience Ever! We walked into Klaben Ford Kent not expecting what we experienced! First off, everyone is so friendly and kind. We ended up with Tex Welch as our sa We walked into Klaben Ford Kent not expecting what we experienced! First off, everyone is so friendly and kind. We ended up with Tex Welch as our sales person and could not have been more pleased. He is knowledgeable, kind and funny! We purchased a Certified 2015 Ford Explorer and Klaben made the whole process a joy! Christine in finance was amazing, the Service Manager did an outstanding job and we even met the owner who personally sat with us to negotiate our deal. Hats off to you Klaben - we will be back and we will send all our friends and family to you!! More

fast,friendly,easy to work with My family went to klaban as a second choice.We didnt know about them, How you ask? No clue. First I e-mailed the dealership to see if the car i saw on My family went to klaban as a second choice.We didnt know about them, How you ask? No clue. First I e-mailed the dealership to see if the car i saw on the site was still available and they said yes. They were closed the next day so the dealer I spoke to moved the car to a place I could easily find. * I didnt see it* So I called him on his day off and he sent me an e-mail telling me he was sorry and he also answered my million and one questions about the car. Then I went in to look at it the next day. He had it parked right near the door key in hand and met us at the car we didnt have to go looking for him at all. And he shook our hands right off the bat. He was very patient with me while i looked at the car. Then we took it for a spin and we started talking shop he was willing to deal with me a female. Last dealer ship wasnt they were rude the whole time. Then my dealer took me on a test drive It was love at first shift. I told him i would have to talk to my dad because he makes all the decisions in my family so they set a time to meet the next day. My mom and dad took it for a test drive and loved it as well. From there it was fast going did i mention the dealer interacted alot with my 9 year old answering questions for him. Anyways once we decided we wanted the car everything went fast and smooth and we were out of there within about a hour and a half with me having a new car. Everyone we met was polite they didnt lie to us and they didnt pressure us at all. And they were very willing to work with us to meet our needs. I will go back to the dealership again for my next car and hopefully my same dealer will be there. More

Great service staff and customer service My wife brought her 2010 Ford Escape in for brake pads and rotors and the works oil change. Her service advisor was Mike Brandvold, he is always court My wife brought her 2010 Ford Escape in for brake pads and rotors and the works oil change. Her service advisor was Mike Brandvold, he is always courteous, friendly and professional. Since my wife works in Kent, Klaben drove her to work and picked her up from work and back to the dealership when her car was ready. On a side note, I recently purchased a new Mustang from Klaben and had a small issue which their service department handled even though it was a couple minutes past their closing time. Mike went above and beyond what I expect in customer service. My family and I really enjoy the service department and refer others to the dealership. More

GreatJob Tyler was great in helping pick out the new Lincoln MKC. He was knowledgeable and extremely helpful with determining which car was right for me. Tyler was great in helping pick out the new Lincoln MKC. He was knowledgeable and extremely helpful with determining which car was right for me. More

First service on my new Edge Have been dealing with Klaben for new cars and service for 30 plus years. The service department has been thorough and easy to deal with over the year Have been dealing with Klaben for new cars and service for 30 plus years. The service department has been thorough and easy to deal with over the years. Automation and faster service and less wait time has improved over the years and the customer lounge makes the little wait easier to take. The service advisers are ready to work with you as soon as you pull into the service area and proceed to take all the cars vitals. I like it as it reminds me of going to the doctor where all the vitals are taken before you see the doctor and in this case Mona the service adviser. She is great and can check in and write up the prescription on the service required in minutes and I am off to the lounge for coffee and a cookie. I just wouldn't trust my cars to anyone else More

Overly Satisfied! I had the BEST salesman, Mike Cooney on Friday June 24,2016. My experience with him was very pleasant. He made the deal happen for me, there was no p I had the BEST salesman, Mike Cooney on Friday June 24,2016. My experience with him was very pleasant. He made the deal happen for me, there was no pressure. I told him where I needed to be for a car payment and he made it happen. I am now a proud owner of a 2016 Ford Fusion and I love it! Thank you so much for the most enjoyable car sale I have ever had! The most important thing about Klaben Ford is their loyalty to their customers, or should I say Family, because that is how you are treated. Mike was fantastic, and I felt like I knew him for years. Hats off to Mike Cooney and to Mr. Klaben, whom truly cares about his customers, So give them a call, or stop by today! More

You won't be treated better anywhere else After five years of dealing with Klaben in both purchases and service for my Fords, I can't think of a better place to go for service OR a good car de After five years of dealing with Klaben in both purchases and service for my Fords, I can't think of a better place to go for service OR a good car deal. I dealt with other dealerships before this, even other Ford dealerships, but none of those previous dealerships even came close to the service and accommodation that Klaben provides. It's simply the best place around. They bend over backwards to get your car serviced, they work hard to get you the best deal and they're honest about what you need and the reasons for it. They don't try to snow you and they don't talk down to you, and they don't assume that because you're female you know nothing about cars or service needs, OR purchasing! I truly appreciated that. I can be confident when I leave the dealership that I've gotten the best deal in both car buying and especially servicing that car after the purchase. More

Great Customer Service Our shopping experience at Klaben was fantastic. The salesmen were personable and really worked hard to satisfy their customers. Overall, I had a grea Our shopping experience at Klaben was fantastic. The salesmen were personable and really worked hard to satisfy their customers. Overall, I had a great experience. More

2016 Mustang My salesman J.C. was excellent as always, patiently working through the day to find me the best deal for my new car. Great experience all around! I hi My salesman J.C. was excellent as always, patiently working through the day to find me the best deal for my new car. Great experience all around! I highly recommend seeing J.C. for your next purchase or lease! More