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Klaben Ford Lincoln - Service Center

4.8

787 Lifetime Service Reviews

1089 West Main Street, Kent, Ohio 44240

787 Reviews of Klaben Ford Lincoln - Service Center

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April 28, 2017

"Quicklane - Service "

- Richard

Several weeks ago I had a less then satisfactory experience with the timeliness of service. Although the service was completed to my expectations the wait time for a scheduled appointment was unacceptable. I am very happy to say that I have since returned for service at Quicklane and was VERY pleased with the service I received. My experience with Floyd Bowen was found to be pleasant, professional and positive. Floyd moved my vehicle through the various processes to complete the service required and kept me advised throughout. Floyd and Quicklane have renewed my confidence in their ability to provide the efficient and professional service I had become accustomed to in the past. Thanks for the great experience.

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Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
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rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
April 28, 2017

"Oil Change and Door Latch Recall Replacement, 2014 Escape"

- csmith2014 escape

The recall work took several hours, so I was given a loaner, which was very convenient. I picked up a freshly-washed, fully serviced vehicle at a reasonable cost. Kyle was my service representative, and he handled everything professionally and courteously.

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Yes
Employees Worked With
Kyle Sott
4.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 27, 2017

"First routine service of my new Lincoln MKC"

- JDW1188

My service advisor Kyle Scott made all the difference in the world. He made me feel welcome and that my requests were of importance to not only the dealership but to him personally. Besides getting my car serviced in a timely manner he made sure the MKC was washed & a clean car means a lot to me. When he walked me to my car to make sure I understood what services has been provided he thanked me for choosing Klaben. Nice to see someone who takes such pride in their job.

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Yes
Employees Worked With
Joe Bellian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Sott
4.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stephanie Slomberg
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andy Bellian
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 27, 2017

"THE WORKS"

- pittsman21

THEY DID THE WORK THAT WAS ASKED OF THEM IN THE TIME EXPECTED.YOUR EMPLOYEES WERE VERY KNOWLEGABLE OF WHAT THEY WERE DOING AND VERY TRUSTED.

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Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
April 26, 2017

"Artie and his crew again did a terrific job."

- DICKWILSON0

My latest experience at the Klaben Body Shop in Kent was, once again, excellent. I have had various damages over the past 10 years that I have taken to the Klaben shop for repair. and have always received the best in thoroughness, courteousness, skill, and professionalism.

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Yes
Employees Worked With
Artie Gissinger
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 26, 2017

"comfortable"

- LUMBAY2000

what can I say it's always great or I would not keep coming back year after year while dragging families and friends there too

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Recommend Dealer
Yes
Employees Worked With
I don't remember everyone at front entrance is good and patient
April 25, 2017

"First impression very good!"

- INFO40

I was treated very well. They explained everything to me, made sure I understood all charges and the repairs were done at the time promised.

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Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
April 25, 2017

"Klaben - Best service center ever..."

- edwardniam

I am currently driving my 6th purchase/lease from Klaben. Their sales and service teams are the best and Klaben is the only dealership I consider when looking for a new vehicle. They always make me feel like a VIP and Klaben is the only place I will take my car/suv for service. Klaben is customer friendly in every way and I would recommend them most highly.

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Yes
Employees Worked With
Doug Beavers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mona Crooks
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jennifer Bowen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Christine Klaben
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richard Klaben
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 25, 2017

"Great"

- MHARRISON003

Even though my problem was small, it was handled appropriately. I can't say enough about how great your service department is. I have always had a positive experience with Klaben.

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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stephanie Slomberg
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 24, 2017

"Knowledge and kindness "

- CHERYLGENDA

I appreciate good service and kindness. Kim is easy to talk with. I assume the service techs have knowledge and ability to provide appropriate service.

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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Loretta
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