Several weeks ago I had a less then satisfactory experience with the timeliness of service. Although the service was completed to my expectations the wait time for a scheduled appointment was unacceptable. I am very happy to say that I have since returned for service at Quicklane and was VERY pleased with the service I received. My experience with Floyd Bowen was found to be pleasant, professional and positive. Floyd moved my vehicle through the various processes to complete the service required and kept me advised throughout. Floyd and Quicklane have renewed my confidence in their ability to provide the efficient and professional service I had become accustomed to in the past. Thanks for the great experience.
The recall work took several hours, so I was given a loaner, which was very convenient. I picked up a freshly-washed, fully serviced vehicle at a reasonable cost. Kyle was my service representative, and he handled everything professionally and courteously.
My service advisor Kyle Scott made all the difference in the world. He made me feel welcome and that my requests were of importance to not only the dealership but to him personally. Besides getting my car serviced in a timely manner he made sure the MKC was washed & a clean car means a lot to me. When he walked me to my car to make sure I understood what services has been provided he thanked me for choosing Klaben. Nice to see someone who takes such pride in their job.
My latest experience at the Klaben Body Shop in Kent was, once again, excellent. I have had various damages over the past 10 years that I have taken to the Klaben shop for repair. and have always received the best in thoroughness, courteousness, skill, and professionalism.
I am currently driving my 6th purchase/lease from Klaben. Their sales and service teams are the best and Klaben is the only dealership I consider when looking for a new vehicle. They always make me feel like a VIP and Klaben is the only place I will take my car/suv for service. Klaben is customer friendly in every way and I would recommend them most highly.