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Klaben Ford Lincoln - Service Center

4.8

899 Lifetime Service Reviews

1089 West Main Street, Kent, Ohio 44240

899 Reviews of Klaben Ford Lincoln - Service Center

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June 28, 2017

"Klaben Ford service dept is #1"

- ShawnC

I took my 2016 f150 in for door lock issues. Mona Crooks is an excellent Service Advisor. Thanks to her and the tech/techs that worked and took great care of my truck.

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Recommend Dealer
Yes
Employees Worked With
Doug Carter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 27, 2017

"They fixed my 20 year old Mustang Cobra!"

- HOTROCK100

Klaben service found an OEM replacement part and repaired my 20 year old Mustang Cobra. Klaben does service what they sell, even 20 years after the sale. A great place to do business!

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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 27, 2017

"Collision repairs"

- jihadley1

This was my first experience with Klaban Ford Lincoln. They did an expert repair which was done timely and they completely cleaned the inside and outside of the car when they finished the repairs.

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Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 27, 2017

"Lincoln Way app"

- Linda

I am having a problem with the Lincoln Way app working properly. Jeff did research to find the problem, which will be corrected on June 28 with the service department. The operating system needs to be updated.

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Recommend Dealer
Yes
Employees Worked With
Jeff Tetreault
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 26, 2017

"painless "

- jmitchell1800

i walked up tell them who I was and when my appoint was.. and after a few mins and some paperwork I was in my free rental and driving home....

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Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Don Xu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 26, 2017

"Klaben Ford Service"

- Kevin H.

I had a Ford recall performed on a used Ford Fusion I bought at another dealer. Service was prompt and professional. They treated me like I had purchased the Fusion New from Klaben. They even washed the car. I will be taking my other Fords there for service.

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Recommend Dealer
Yes
Employees Worked With
Kyle Sott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 26, 2017

"Great Service and Support"

- PAINTERS4

We recently moved to the area from out-of-state. As we have used Ford dealerships for service in the past, we decided upon a Ford Dealer in the area for continued service support. Klaben Ford has filled all our automobile support needs. We especially wish to thank Don Xu, Service Advisor, for his excellent professional advise and support and Tim Czubaj, for his technical expertise. Tim was extremely helpful in diagnosing and fixing a problem that was hard to pinpoint. Great job TIM!!! Thanks again to the Klaben Ford family of dedicated service minded employees. John Anderson

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Recommend Dealer
Yes
Employees Worked With
Don Xu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tim Czubaj
June 26, 2017

"Door panel repair"

- Ginger2323

The parts were ordered quickly and got the panels switched out before we needed to leave on a trip. We were able to get the car in the day the parts arrived.

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Recommend Dealer
Yes
Employees Worked With
Don Xu
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 23, 2017

"good experience "

- DH36

Employees were effiencent, polite..Waiting area was clean and offered refreshments. Loaner vehicle was offered but I waited for vehicle. Time for recall service was as promised.

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Recommend Dealer
Yes
Employees Worked With
June 23, 2017

"Professional and friendly service"

- PHOLLENBECK

I have dealt with Mike Brandvold for years and he is always friendly, professional, and gives great suggestions and service advice. The team at Klaben are quick and through each time I come in for service and I appreciate the personal care and attention I get from them all.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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