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Klaben Ford Lincoln - Service Center

4.8

970 Lifetime Service Reviews

1089 West Main Street, Kent, Ohio 44240

970 Reviews of Klaben Ford Lincoln - Service Center

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August 21, 2017

"servicing and front brake replacement "

- wkraynak

I was happy with the service work that was done. I was disappointed with the quality of the Motorcraft brake pads that were first installed on the car. The set must have been defective for the start.

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Recommend Dealer
Yes
Employees Worked With
Kyle Sott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 21, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to give us your feedback. I'm very sorry that the first set of brake pads ended up being noisy. Hopefully this new set of pads will give you years of quiet, stopping performance. We stand behind our work and behind the Motorcraft/Ford parts that we sell. So, if there happens to be an issue in the future, you can count on us make it right. Please feel free to contact either of us if we can be of assistance. Tom Alcorn Service Manager Klaben Ford Lincoln, Inc. 330-593-6720 Carl Bujorian Service Director Klaben Ford Lincoln, Inc. 330-593-6722

August 21, 2017

"Good friendly sevice"

- wasp

Fast and friendly service ! Mona Crooksis is always out going and helpful! I just enjoy the experience of bringing my car in for service because I 'm waited on as soon as I drive in, and if Mona is busy with a customer someone else will start to check the fluids and tires on my car to help keep things running smoothly !!!!

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Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 21, 2017

"Fiendly, helpful Employees"

- PAPAPNINA

Everyone at Klaben is so supportive and helpful to everyone, always as the saying goes " Service with a Smile....Can always figure a way to make sure you are taken care of.

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Recommend Dealer
Yes
Employees Worked With
Nate Bryant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 21, 2017

"Great Service"

- WIRTZ.ALLISON

My service was quick and hassle free! I was on a timeline and needed my service done ASAP, they were able to work the schedule around to meet my needs. I would recommend this service place to anyone!

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Recommend Dealer
Yes
Employees Worked With
Ty Davis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe French
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 20, 2017

"Brake replacement service "

- SLINGO55

On 7/27 my front brakes andctotors were replaced. I drove my car and found the brakes to be soft and had to press harder than normal to make the brakes work. Within a few days after, my brakes started to make a grinding noise. On 8/8 I had my car back in the shop. The brake pins on the right side were put in backwards. My service center rep Mike Brandvold was very good and explained the situation. My concern is how much damage had been done to New brake pads and rotors. Mike assured me there was no damage. I will monitor the brakes for wear compared to he left. I have had all service to my car done by Klaben and am loyal to Ford. but I am not satisfied with the mechanical service on my brakes. My service center ratings below reflect this incident only.

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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 21, 2017 -

SLINGO55 responded

Tom, Thank you for reaching out and reassuring me that my concern of potential future damage with my brake pad is unwarranted. I highly recommend Klaben and the service team. I will continue to have my vehicle serviced by one of the best dealerships.

Aug 21, 2017 -

Klaben Ford Lincoln responded

Thank you for speaking with me today regarding your recent repair work at Klaben. I truly appreciate the time you spent with me on the phone and also completing the dealerrater.com survey. We value your loyalty to Klaben. We know that you have relied on us for many years and that you have been counting on us to provide you with quality service. I'm very sorry that we created a concern during the first brake repair. Thank you for the opportunity to correct our fault.It's very important to us that we were able to restore your confidence in Klaben. Please feel free to contact me any time. Tom Alcorn Service Manager Klaben Ford Lincoln, Inc. talcorn@klaben.com 330-593-6720 .

August 18, 2017

"Excellent Service "

- Jhaas859

Mona Crooks assisted me with the service of my car. She kept me updated throughout the process. She is always very knowledgable, informative, and professional in her job whenever I have brought any of my vehicles for routine and other maintenance issues.

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Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 18, 2017

"Wonderful Service"

- lisa.deyoung

I can't say enough about the wonderful service I received recently at Klaben Ford in Kent. It was such a pleasure to work with Kyle Sott. He was friendly and very knowledgeable . He kept in good communication with me throughout the process, keeping me updated on the work involved. Thanks to Kyle and the Klaben team!

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Recommend Dealer
Yes
Employees Worked With
Kyle Sott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 15, 2017

"Klaben Ford Customer Service First Rate!"

- arancer

Klaben Ford Service provides an exceptional customer service experience for all. From the first greeting by your Service Advisor (I have Ms. Mona Crooks) who provides a comprehensive description of what will be done, including a very accurate estimate of cost, to the wait room with coffee, to the excellent service technicians, to the wash and return of your vehicle, Klaben Ford goes the extra mile to make you 100% satisfied!

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Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 14, 2017

"Leasing a car"

- Brendasnaylor

We are very happy with our lease. I just wish that it was more miles, we never leased before and we lived in P.A so we put alot of miles on our vehicle going back and fourth to the Cleveland Clinic. And now with the miles almost up we have to trade up. Doug is working with us now. Thank you mrs. Naylor

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Recommend Dealer
Yes
Employees Worked With
Doug Beavers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 13, 2017

"Great experience"

- the4jws

Dropped off car night before. Picked up next afternoon and everything was taken care of as expected. This car came from over 2 hours away to get good service. Thank you for quick easy experience.

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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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