Klaben Ford Lincoln

BETTER THAN EXPECTED EXPERIENCE It was time to buy a new truck. I had had Ford trucks in the past & knew that is what I wanted. I went to two local Ford dealerships & had two tota It was time to buy a new truck. I had had Ford trucks in the past & knew that is what I wanted. I went to two local Ford dealerships & had two totally different buying experiences. The first dealership I went to I had inquired about the truck online. A person from the dealership called me. We talked for a few minutes & I told the person I would call the following day & then come in. I called the next day, talked to the same person & said I would be in an hour. I went to the dealership, met with the person I had talked to & immediately was handed off to someone else. Not what I was expecting. The new salesperson showed me the inventory he had (limited compared to Klaben). Salesperson found what I wanted at another dealership, quoted me a price & that was about it. Let me walk out the door & said he would be in touch. He never showed much enthusiasm & didn't go over the features of the Ford truck. On to Klaben & Joe Bellian, sales associate. Joe was friendly, interested in helping me, and very knowledgeable about the Ford trucks. In advance of test driving a truck, Joe first reviewed all the features of the exterior. Next, he explained all the features of the interior. It was a good 20 minutes before I put the truck in drive...a very well-spent 20 minutes. Joe's thorough product knowledge & helpful attitude helped me have the utmost confidence in him as a sales person. Back in the showroom, Joe & I talked price, then negotiated back & forth. Andy Bellian (sales manager) got involved & we came up with an agreed price for the truck. The financing was taken care of right at the dealership---also a good experience. Initially (and based on my unsatisfying time at the previous dealership), I was not looking forward to the buying experience. My experience with Klaben Ford was amazingly better than expected. My thanks to Joe & Andy for making my truck-buying experience so positive & satisfying. Because of these two, I'm looking forward to a long and enjoyable relationship with Klaben Ford. Bill Perfect More

Looking for a fun car to drive and more! My salespeople Tim and Tom did a phenomenal job helping me find the perfect car for me. They asked me several questions and then really listened to my My salespeople Tim and Tom did a phenomenal job helping me find the perfect car for me. They asked me several questions and then really listened to my answers. Tim came up multiple color options and from that I found the car that was fun to drive, fuel efficient and so much more. The buying experience was fun, fair, and fast. I would definitely recommend Klaben.. More

Outstanding service. Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correct Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correctly. More

Emergency power loss My car suddenly had no power and once at Klaben's. they found the problem quickly found the problem to be the throttle body needed to be replace. The My car suddenly had no power and once at Klaben's. they found the problem quickly found the problem to be the throttle body needed to be replace. The repair was completed and my extended warranty covered the repair. More

You Did It Again! We were very impressed with the professionalism and kindness of all the staff. Taking home a Ford Mustang and Escape was easy and we only expect the b We were very impressed with the professionalism and kindness of all the staff. Taking home a Ford Mustang and Escape was easy and we only expect the best from here! More

Great Experience Mat Moyer the salesman at the dealership is my past neighbor. Matt is my daughters current neighbor. We saw him at my youngest daughters graduation pa Mat Moyer the salesman at the dealership is my past neighbor. Matt is my daughters current neighbor. We saw him at my youngest daughters graduation party. He mentioned he sold cars and that Mt Klaben was a great person to work for. So we decided to go see what they had to offer. Matt greeted us and showed us some autos. we found what we wanted and was able to obtain difficult financing is a short period of time. More

Great experience This is the next in a long list of vehicles we have purchased and/or leased from Klaben and we will absolutely return again. It was our first experien This is the next in a long list of vehicles we have purchased and/or leased from Klaben and we will absolutely return again. It was our first experience with Ty Davis, but he was awesome. More

easy peasy Alway come. s have a good experience when i bring my escape in for service. I'll be coming back for a long time to. Kudos to all the employees at Quic Alway come. s have a good experience when i bring my escape in for service. I'll be coming back for a long time to. Kudos to all the employees at Quick Lane of Kent. More

Purchasing a vehicle Great Dealership..... People are very friendly and professional from sales to financing , making purchasing a new vehicle easy and painless, would re Great Dealership..... People are very friendly and professional from sales to financing , making purchasing a new vehicle easy and painless, would recommend them to friends and family More

Great customer service I have a few minor disabilities at this time and found my salesman (Nate) to be extremely helpful in getting my service done, applied running boards I have a few minor disabilities at this time and found my salesman (Nate) to be extremely helpful in getting my service done, applied running boards to F150. Extremely happy with the way he handles himself dealing with the public. More