Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Klaben Ford Lincoln
Kent, OH
13,621 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 13,621 reviews
July 12, 2016
Another Great Experience Have been buying/leasing cars from Klaben for over 20 years. Dave Mott has always been exceptionally helpful in getting us the vehicle we want at the Have been buying/leasing cars from Klaben for over 20 years. Dave Mott has always been exceptionally helpful in getting us the vehicle we want at the price we want. My entire family buys from Klaben and Dave. More
by cpojim4863
Verified CustomerEmployees Worked With
Dave Mott
Helpful July 12, 2016
Professional, Friendly and Courteous I had a great experience working with Don Batten on my recent Ford purchase. The finance department was wonderful l to work with as well! Don truly c I had a great experience working with Don Batten on my recent Ford purchase. The finance department was wonderful l to work with as well! Don truly cares about his customers overall experience and went out of his way to help me with some additional items. I would highly recommend Don Batten and Klaben Ford - they are the real deal. More
by newescape,theresa123
Employees Worked With
Finance department , Don Batten, Anthony Wilson
July 12, 2016
fantastic fast and easy with friendly people good price.Jeff had the escape i ask for waiting for me and had all my info half done when i got there it made it fast and easy with friendly people good price.Jeff had the escape i ask for waiting for me and had all my info half done when i got there it made it very easy .AAA More
by HUSBREEDER
Employees Worked With
Jeff Tetreault
July 12, 2016
Excellent customer service! Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting r Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting room! Definitely recommend loyalty link-SAVE $!! Covered deductible on extended warranty on my CPO-Thanks Kim!!! More
by MKGWEN
July 11, 2016
Awesome experience! I had such a great experience purchasing my new car. Chris and the whole team really care and made everything a breeze during the purchase! Highly rec I had such a great experience purchasing my new car. Chris and the whole team really care and made everything a breeze during the purchase! Highly recommend Klaben! Thanks for everything! More
by JKing
Employees Worked With
July 11, 2016
Not very pleased. I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour proc I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour process. Thats puzzling. I then dropped off my MKS for warranty work for a front parking sensor. When I finally received an update, at the end of the day, I was informed the sensor was ordered, needed to be painted and would be installed the following day. I needed the car my noon and informed the service rep of this. I didn't hear ANYTHING the following day. I called at 3:30pm and left a voicemail message. No return call. I called again at 5:15pm and was connected to another service rep. He didn't know the status of the MKS, said it was finally pulled up front and I could pick it up. I did pick up the car. I had NO rental car, which I am entitled to and for some reason my car was driven 2 miles while at the garage. I am not upset with Mona Crooks, my service rep. I AM tired of the POOR service of the technicians. Also, the lack of communication from the service department to the customer is ridiculous. More
by HAIRGUY935
Employees Worked With
July 11, 2016
Excellent dealership The salesman Tyler Kline worked very well with my wife and I during our experience with Klaben. Klaben ford really makes you feel welcome and really s The salesman Tyler Kline worked very well with my wife and I during our experience with Klaben. Klaben ford really makes you feel welcome and really supports the armed forces as I am a veteran. I believe Klaben gave my family and I the best deal possible throughout the industry. I would highly recommend Tyler as a salesman along with the Klaben ford staff. More
by Jon
Employees Worked With
July 10, 2016
Great experience buying a car I went to this dealership looking for a nice used car. I bought my car from Tyler Kline and he was fantastic. He was knowledgeable and very professio I went to this dealership looking for a nice used car. I bought my car from Tyler Kline and he was fantastic. He was knowledgeable and very professional. I would definitely recommend buying a car from this dealership. More
by Thom.maggie
Employees Worked With
July 09, 2016
Amazing car and dealership I could not be happier with Klaben. The owner took a personal interest in my purchase and was honest, transparent and fair through the process of orde I could not be happier with Klaben. The owner took a personal interest in my purchase and was honest, transparent and fair through the process of ordering a low volume car (before, during and after the sale). Will be recommending this dealership to anyone who will listen. More
by AB
July 09, 2016
No high pressure sales From the moment we met Tim Sterling, we knew, if we would buy a Ford, it would be from Tim. He was very personable, knowledgeable and was patient as w From the moment we met Tim Sterling, we knew, if we would buy a Ford, it would be from Tim. He was very personable, knowledgeable and was patient as we "tried on" vehicles to fit my husband's 6'8" frame. We came back to drive the vehicle we thought we wanted, and Tim helped us again. When we returned from our drive, he was with another customer, and his team mate Tom Nicodemus took over. Tim stopped over to apologize for not being available to us at that time, and make sure we were comfortable with the situation. Tom did a good job taking care of us from there, and we drove away in our new car. Tim got us in, Tom got us out - good teamwork. More
by Jan
