It begins in their service department where all service on my previously owned Ford vehicle was performed over the years, were their commitment of quality and customer satisfaction is the benchmark for all other dealerships. I arrived at Klaben with the list of new Escapes that I found on their web site that would meet my needs, both price and equipment wise. Their web site is easy to navigate, up to date and with pictures and specifications of their inventory I was able compare and refine my search for the perfect car before arriving. Modern technology, which they have mastered for their market, sure makes for an educated customer. Our time with Rich Cupp from the initial meeting,to the selection of the vehicle, to the very fair and pleasing trade in value, to the paperwork, to the final demonstration/ education of the new 2017 Escape, treated us with respect. I feel we have gained another friend. The day to day operation of Klaben of Warren is overseen by Mike Klaben, so you know that with his family name on the sign and door everything, is done right for both the customer and business.