Klaben Ford Lincoln - Service Center

Tyler gave me Excellent costumer service! I have already recommended to a friend! I am very impressed with how well Tyler and other staff communicated with me! I have already recommended to a friend! I am very impressed with how well Tyler and other staff communicated with me! More

Staff is always pleasant and helpful. They get me out in a timely manner. Thanks They get me out in a timely manner. Thanks More

This was my first experience with the service department. My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my ap My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my appointment online and was very happy with the response and follow up reminders. I have given a 5 star rating but, being in the customer service industry myself, I tend to be a little more critical and have a couple of suggestions. As a service center, I would recommend identifying the Klaben Service Center down the road as Chrysler in the signage. I did not realize there were two different service centers and waited quite a while to talk to someone to be informed I was at the wrong location and “it happens all the time.” When I got to the correct location, I didn’t realize I was actually assigned a service representative and waited quite a while to be acknowledged. Several employees walked past me without any acknowledgment and, finally, a gentleman came out from the back and assisted myself and another customer who was waiting as long as me who also had no knowledge of their service representative. Now that I am aware of this, I will know what to do next time as this is a great feature of this service department. It was great to deal with one person for everything. When it was time to pick up my car, I knew exactly where to go and what to do. My service department representative, Kim, was very thorough with explaining what was wrong and reminded me to call her directly should there be any problems going forward. She is definitely an asset to the company. Overall, I would highly recommend Klaben Ford Service Center. I hope I never have to go back :), but if I do, I know I will receive excellent service. More

Joe was great to work with and took great care of us when we were in a bind. we were in a bind. More

Always love coming here. Everyone is very nice and helpful. Joe always takes care of me and I really appreciate it Everyone is very nice and helpful. Joe always takes care of me and I really appreciate it More

There is one reason I can give Klaben an excellent review. It is simply because of the outstanding service I get from Mona Crooks, my service advisor, and the technician who worked on my car. I'm sorr review. It is simply because of the outstanding service I get from Mona Crooks, my service advisor, and the technician who worked on my car. I'm sorry I didnt find out who the Tech was this time, but I was very happy with their workmanship. Mona is professional, conscientious, knowledgeable, and trustworthy. I know that she has my best interests at heart, and always goes the extra mile. She is the reason I return to Klaben for automotive service. More

Kristen at Klaben was wonderful to deal with during a hectic situation. She was very personable and had our best interest at heart! My college daughter had to deal with the repair situation so Kristen h hectic situation. She was very personable and had our best interest at heart! My college daughter had to deal with the repair situation so Kristen handled things for us like it were her own child. Thank you! More

This was not the first time that I received really great service! Thank you. I will use your service center again in the future. service! Thank you. I will use your service center again in the future. More