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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.8
1,184 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 478 service reviews

September 30, 2025

The service has been great! Kyle is very organized, organized and as accommodating as possible. More

by bradleywalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2025 -

Lombard Ford responded

We appreciate your trust is us. Our team always tries hard each and every day to help our customers the best we know how. Thank you for the kind words. Have a great day! Rob Lombard President Lombard Ford Inc.

September 19, 2025

Had great time just waiting out the oil change. Everybody there was nice and friendly. More

by PATHHIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Lombard Ford responded

I am glad that your time waiting room was nice. We were short staffed Friday with tech's so I hope your wait time was not too long. We all appreciate your using our services. Thank you! Have a great day! Rob Lombard President Lombard Ford

September 14, 2025

Always a great experience. Thank you for your service. Timely and friendly. Will always go back More

by SHELLYPOP100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 10, 2025

Emma is the greatest she took time to explain the different plans for my truck and had such knowledge about the items covered and not covered. Emma is a real asset to the company. More

by mile5858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2025

Easy to book appointments. Super friendly and professional service department. My service was done on time. I was completely satisfied More

by michael reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2025 -

Lombard Ford responded

Michael, Thank you very much for the kind words. Kyle certainly tries his best to make coming in for service as easy as he can. We really appreciate your trust in us. Have a great day! Rob Lombard President

Sep 15, 2025 -

Lombard Ford responded

Kyle is very knowledgable and he and his service team always strive to do their best. Thank you for putting your trust in Lombard Ford. Have a great day! Rob Lombard President Lombard Ford Inc.

August 08, 2025

My experiences have been great for over 40 years. Kyle Greenberg is always great to deal with. His experience as a Certified Technician certainly shows now as the service manager! More

by RPTCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 06, 2025

Although that I return my low mileage 2014 Fusion at the mileage return time indicated on the front window service sticker,. the new tires installed about 1 1/2 yrs ago have not been rotated. When asked I h More

by JACKP22472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2025 -

Lombard Ford responded

Hello Jack, Thank you for your valuable input. I will remind the service department to transfer the tech notes from tech note’s location of the work order to the customer copy for the reasons why they kept the tires in the same location rather than rotate them. My personally preference is to rotate the tires on my families’ vehicles every time we have Oil Changes. I use a Synthetic Blended Oil In lieu of Full Synthetic Oil as I have our personal vehicle oil changes done at 4000-mile interval. It is the cheapest way to protect your engine and your tires. and insure, I also require my tires to be rotated at that time, that way I always make sure our tires are rotated whether the tech says there a need to or not. I never use the manufacturer recommended scheduled maintenance intervals, as more maintenance is better than less. My family’s business was in trucking for over 80 years with 1000 pieces of equipment. It is the old school way of doing Preventive Maintenance that I feel comfortable with. If you would like to use the same services that I do, just make sure you tell your service advisor what you want done when you request service. Again, thank you for your valued input. Rob Lombard President Lombard Ford Inc

August 04, 2025

I rated Lombard Ford 1 star, due to my vehicle being misdiagnosed and being billed $1325.87 for a new PCM. The dealer is yet to contact me to discuss reimbursement. My vehicle was towed there on Saturd More

by patco0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Lombard Ford responded

I am away from the dealership but have sent this information to my service managers as well as my General Manager to review and assess. I do know that older vehicles with less robust computer diagnostic capabilities can be a challenge to Senior Master Technicians. Rest assured that I will follow up with my team on your situation promptly. I am sorry for your inconvenience. Rob Lombard President Lombard Ford Inc.

Aug 04, 2025 -

Lombard Ford responded

Good morning Mr. Cofrancesco I apologize for all the inconvenience this has caused you and your dissatisfaction with our service department. In regards to the fuel pump driver module going bad, it was most likely an effect that was caused by the original issue of the PCM, which was most definetley bad. When we tested it, we found that the PCM itself was internally shorted which was causing it to provide 12 volts on a circuit that called for far less. We then had to special order a new PCM due to the age of the vehicle, which is what caused the wait we experienced. When we were perfoming our testing, we noted that the fuel pump driver module was not an original part, it did in fact appear to be a brand new part. After the repair, we test drove the vehicle and found everything to be operating as intended. When the PCM went bad it most likely did some internal damage to the replacement driver module, that took some time to fully fail, which is what happened when the vehicle broke down on you on 7/17. I know that you spoke with my Advisor Kyle then, and he requested that you have it towed back to us so we could resolve the issue, but he never heard back after that. I am very sorry that this happened to you, but unfortunately there was no way for us to know what was going to happen after the vehicle left, as it was running as designed for us on our test drives. I will make sure to be in contact with you today so that we can discuss this further and try to resolve the issue. Thank you and we'll talk with you soon.

July 25, 2025

Easy to book an appointment. Fast, friendly and great service in a professional manner. Always a pleasure! More

by LF_DONOVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Lombard Ford responded

Thank you so much for the trust you place in our team. We all try our best to to do our best with all of our customers. Thank youonce again. Rob Lombard President Lombard Ford Inc

July 25, 2025

Sales and service personnel have always acted in a professional and helpful manner. I have been completely satisfied with my experience with Lombard Ford. More

by PAMARKLOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2025 -

Lombard Ford responded

Oue team is committed to do our very best each and every day! Your truct is us is very much appreciated. Thank you! Rob Lombard President Lombard Ford Inc.

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