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Lombard Ford

Barkhamsted, CT

Overview
Employees
Reviews
Vehicles
4.8
1,190 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 482 service reviews

December 02, 2025

Routine oil change, tire rotation and checks were thorough and done quickly. Will schedule services here in the future. More

by blasttyrant1776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2025 -

Lombard Ford responded

We really appreciate you kindness. Our service team always try's their best every day. Thank you so much for putting your trust in us! Rob Lombard President Lombard Ford Inc

November 12, 2025

Service and Parts Depts are awesome! Responsive to your calls and needs; always going beyond the basics to help you and provide information and satisfaction. Not to mention great used ca More

by BSICONOLFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John (service), Kyle (parts/service)
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Nov 13, 2025 -

Lombard Ford responded

Our team appreciates your kind words. Thank you for putting your trust in us! Have a great day> Rob Lombard President Lombard Ford Inc.

November 10, 2025

Oh my goodness where to start, first best price period. Their Customer (Emma Allen) service second to none. Friendly quick to respond to questions. If needed they'll hold your hand though the whole sign up More

by ebhermann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

Lombard Ford responded

Thank you so much for the kind words. Emma and Jack know the product and they are great advisors and try to guide you the the right plan for you. needs. They are not pushy and allow you the time you need to decide. After we sell you your plan they are always avaiable for questions you may have. Have a wonderful Day! Rob Lombard President Lombard Ford Inc

November 04, 2025

Needed a new engine, under warranty, took 2 months and had to fight for loaner. Communication was non existent unless I called. Got car back with 2 safety recalls not completed. Buying Toyotas in the fut More

by STEVEATEMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Fogarty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2025 -

Lombard Ford responded

Hello Steve, I apologize that the diagnose and approval from Ford to have your vehicle’s engine replaced took a long the time This was in addition to the time to replace your engine. It appears that we received your vehicle on or about September 9th. Our service office was shorthanded as our service advisor left to pursue a different career which left Kyle our Service Manager alone to handle everything in service. We just hired a replacement for Service advisor 3 weeks ago or so which will help Kyle. This made communication between the service office and customers really strained or a long while. We actually had one of our people from our office help when they could with the phones. Once we diagnosed the issue with your vehicle Kyle started the process of getting an approval from Ford Protect, who administers the Ford Extended Service Plans. That process does not happen quickly, as they required us to start a tear down to do a cost cap comparison send many pictures multiple times so they can decide how they want us to repair your vehicle. We requested a Long Block from Ford as we didn’t want to just replace a Short Block and use many of your the parts from your old engine. That process increased the time to get an approval so we could get a Long Block wfor you. I was told we received the final approval after much correspondence back and forth with the claims adjuster at Ford on October 9th. This process is very frustrating for us. I was told we didn’t have we were a rental vehicle available when you needed it as we only have 7 rental loaner vehicles and all of our vehicles were out with other customers. Your Extended Service Plan pays for only 10 days of a rental. The extra time you had our vehicle was paid by Lombard Ford. As I stated above we received the final approval and the ordering instructions from Ford Protect on October 9th, just about one month from when you left us your vehicle. Our parts Department received your Long Block on October 13th. Kyle our service manager assigned the tech who started the tear down of your engine, the repair. Keep in mind we need our service bays and our rentals back so we want to complete the repairs as soon as we can and get another customer into rental and free up the service bays. We turn our rentals so fast, that it leaves little time and sometimes less than an hour from when we get a rental back to the time the rental loaner is back out to another customer which does not enough time to even clean these vehicles. Again, I am sorry for the time line, but there are a lot of moving parts to our procedures that are beyond our control. I am happy you had the extended coverage to pay for the repair. We always try to do best for our customers. I hope you have many more years with your vehicle. Thank you Rob Lombard President Lombard Ford Inc.

September 30, 2025

The service has been great! Kyle is very organized, organized and as accommodating as possible. More

by bradleywalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2025 -

Lombard Ford responded

We appreciate your trust is us. Our team always tries hard each and every day to help our customers the best we know how. Thank you for the kind words. Have a great day! Rob Lombard President Lombard Ford Inc.

September 19, 2025

Had great time just waiting out the oil change. Everybody there was nice and friendly. More

by PATHHIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Lombard Ford responded

I am glad that your time waiting room was nice. We were short staffed Friday with tech's so I hope your wait time was not too long. We all appreciate your using our services. Thank you! Have a great day! Rob Lombard President Lombard Ford

Nov 03, 2025 -

Lombard Ford responded

Lombard Ford responded publicly on 9/22/25 1:55 PM I am glad that your time waiting room was nice. We were short staffed Friday with tech's so I hope your wait time was not too long. We all appreciate your using our services. Thank you! Have a great day! Rob Lombard President Lombard Ford

September 14, 2025

Always a great experience. Thank you for your service. Timely and friendly. Will always go back More

by SHELLYPOP100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

Lombard Ford responded

We all thank you for giving your trust in our Team. Thank you. Rob Lombard President Lombard Ford Inc

September 10, 2025

Emma is the greatest she took time to explain the different plans for my truck and had such knowledge about the items covered and not covered. Emma is a real asset to the company. More

by mile5858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2025

Easy to book appointments. Super friendly and professional service department. My service was done on time. I was completely satisfied More

by michael reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2025 -

Lombard Ford responded

Michael, Thank you very much for the kind words. Kyle certainly tries his best to make coming in for service as easy as he can. We really appreciate your trust in us. Have a great day! Rob Lombard President

Sep 15, 2025 -

Lombard Ford responded

Kyle is very knowledgable and he and his service team always strive to do their best. Thank you for putting your trust in Lombard Ford. Have a great day! Rob Lombard President Lombard Ford Inc.

August 08, 2025

My experiences have been great for over 40 years. Kyle Greenberg is always great to deal with. His experience as a Certified Technician certainly shows now as the service manager! More

by RPTCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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