Mac Haik Ford Lincoln

Good service. The only issue is the fact that spare parts is no longer in the dealership. Is like 5 miles away! The only issue is the fact that spare parts is no longer in the dealership. Is like 5 miles away! More

Took my 2018 Ford Escape in for a Works Package. I've always had a great experience with the Quick Lane folks. However, this time, the technician failed to secure the insulated skid tray underneath I've always had a great experience with the Quick Lane folks. However, this time, the technician failed to secure the insulated skid tray underneath the engine after the oil change. I discovered it several days afterwards due to hearing some "scraping" sounds. Upon notifying my service writer (Ryan Burgener, who BTW is great), I brough my car back and it was promptly fixed. They never laid blame but took responsibility for the oversight and fixed it immediately. To err is human. I recommend Mac Haik for sure. More

I flew in from Florida to make a purchase on a specific vehicle. Arthur was very helpful with the entire process starting days before I flew in to Texas. There was some slight denting on one of the doors b vehicle. Arthur was very helpful with the entire process starting days before I flew in to Texas. There was some slight denting on one of the doors between the pictures online and when I flew in but the dealership agreed to pay for most of the PDR. IT'S LIKE THE DENTS WERE NEVER THERE NOW, NOT EVEN A SCRATCH! I would highly recommend this dealership and the staff! More

This is a VERY BUSY service center. The wait to have service performed was over a week. Service advisor initially did not contact me and I had to call back for updates on the progress o The wait to have service performed was over a week. Service advisor initially did not contact me and I had to call back for updates on the progress of my vehicle repair. The last two days is when the service advisor was able to give me updates. More

Everyone was so helpful in getting my transmission fixed, especially Nick Gamez. Nick kept me informed on the progress being made as time progressed and the work was performed in a timely manner. Oh did I especially Nick Gamez. Nick kept me informed on the progress being made as time progressed and the work was performed in a timely manner. Oh did I mention? The transmission shifts better now than when it did when it was brand new. I’m fully satisfied with the service I received from everyone. Thanks for a job well done. More

Took multiple attempts at calls, kept getting disconnected, then once I got some one they would transfer me from service to Quick lane then back and forth. Leadership should check their phone nu disconnected, then once I got some one they would transfer me from service to Quick lane then back and forth. Leadership should check their phone numbers on monthly cadence to validate the customer experience. Parking to get into service is difficult. Service area is not aligned w premier Lincoln brand. Thus after 18 months, I traded for Mercedes More

Jesse was great and helpful. He made it an easy process of getting my new truck. He made it an easy process of getting my new truck. More

My time in service was fairly quick for my oil change. My service advisor ryan was great with communication. My service advisor ryan was great with communication. More

Everyone was so helpful! This issue was not their problem to fix but they jumped right on it and ensured everything was completed in a timely manner. They kept me updated thr This issue was not their problem to fix but they jumped right on it and ensured everything was completed in a timely manner. They kept me updated throughout the process as well. The service advisor, Nic, was awesome to work with. Will return if any maintenance is needed due to the hospitality and customer service received. More

The best would not go anywhere else to buy a Ford. Keep up the great work Keep up the great work More