Mercedes-Benz of Midlothian - Service Center

Service dept. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready. More

This dealer provided exceptional service. Regina also went the extra mile to assist with connecting my new phone to my old far. All in all, I had a great experience. Regina also went the extra mile to assist with connecting my new phone to my old far. All in all, I had a great experience. More

The service we received is good. It was delayed more than we were told by the staff. It was delayed more than we were told by the staff. More

Excellent service, excellent timing. Allan was great. Got there early, was put through. Had a car waiting for my use. Thank you Allan was great. Got there early, was put through. Had a car waiting for my use. Thank you More

My service advisor was very helpful I would ask for him again! He was so helpful in solving my problem again! He was so helpful in solving my problem More

Service writer Allen and the Service Manager are personable and professional. They listen attentively to all concerns personable and professional. They listen attentively to all concerns More

Excellent service! ! Travis was awesome. He treated me like his only customer; listened to my concerns and advised me to ensure that I kept my car in top condition. ! Travis was awesome. He treated me like his only customer; listened to my concerns and advised me to ensure that I kept my car in top condition. More

Another excellent service from Travis. He displayed his awesome care by his performance. Travis provided prompt service within minutes of my arrival . He displayed his awesome care by his performance. Travis provided prompt service within minutes of my arrival . More

Service Advisor Rick N. was AMAZING! I had an issue with a part being ordered due to the system. He was able to get my part overnighted and fixed the next day he found out! was AMAZING! I had an issue with a part being ordered due to the system. He was able to get my part overnighted and fixed the next day he found out! Great man that brings even greater quality to Mercedes of Midlothian. Thank you! - Mark Farag More

Rick Nelson in service is the GOAT of customer service! He treated me like royalty, listened to my concerns, and helped me sort out the best options for service, as there were many! He explained in great d He treated me like royalty, listened to my concerns, and helped me sort out the best options for service, as there were many! He explained in great detail all that was happening and what was done to repair my beautiful Mercedes. My SUV was returned to me repaired, internally cleaned, vacuumed, and washed...better than when she arrived! Mercedes is the gold star industry standard, in my opinion! More