Mercedes-Benz of St. Charles

I am a loyal Mercedes owner and have been 30+ years. I have purchased MBs from all over the country. Every now and then, unforeseen things arise and you need help from the dealership. About a week ago I I have purchased MBs from all over the country. Every now and then, unforeseen things arise and you need help from the dealership. About a week ago I bought a CPO car for cash remotely and paid full price plus shipping. It was a gift for my wife, and she just wasn’t a fan of the car. I immediately called them and asked if they would take the car back and allow me to pay whatever it took so they would not be out of pocket. I got a hard no. So there is a dealer in my city who agreed to take the car on consignment and needed the dealership to help him with the transaction. Another hard no. Their advice to me: trade it in on what you want, you won’t take much of a hit. “There is nothing we can do to help you.” Which is a lie. They could have helped but they didn’t want to. 5 years ago I bought a MB from a dealer in Orlando, there were issues with the car, and they took it back— they did the right thing even though they could have said no. MB St Charles is good at saying no. Everything is nice until something comes up after the sale and you need their help. You wont get it. Sometimes you do the thing that helps a customer, even when you don’t have to. That is going over and beyond, but sadly these guys don’t even know what that means. Buyer Beware of this pathetic dealership. More

Clean courteous and expedient. They let me know what to expect for time and adhered to it. No unnecessary up-charges. Will continue to utilize their service department. They let me know what to expect for time and adhered to it. No unnecessary up-charges. Will continue to utilize their service department. More

They are there to always take care of our sprinter RV. Keeping us on the road! Keeping us on the road! More

Quick service great people I am glad to visit them during my recall owner of 2017 Mercedes Metris my recall owner of 2017 Mercedes Metris More

Commitments kept. Highly professional team. Mark can always be counted upon to give great advise Highly professional team. Mark can always be counted upon to give great advise More

Excellent, very personable, professional service! I highly recommend salesman Kale DeVries. Do not let his age fool you. He is kind, intelligent and willing to go above and beyond to make sure you a I highly recommend salesman Kale DeVries. Do not let his age fool you. He is kind, intelligent and willing to go above and beyond to make sure you are satisfied with your purchase. Of all the many dealerships we went to in both Illinois and Wisconsin, we were truly treated the very best at Mercedes-Benz of St. Charles. We will absolutely return and ask for Kale. More

Quick diagnostic process followed by service and repair with in 24 hours while letting me use one of the dealership loaner cars. Can always depend on Mark and team in getting the job done efficiently. with in 24 hours while letting me use one of the dealership loaner cars. Can always depend on Mark and team in getting the job done efficiently. More

I have had Merc Benz of st. Charles service my glc 300 since 2018. Service has always been efficient and reliable. Brad is very kind and courteous. Very helpful in every way. Charles service my glc 300 since 2018. Service has always been efficient and reliable. Brad is very kind and courteous. Very helpful in every way. More

Very professional and kept me informed of the status of the service being done to my car. Car repairs were done quickly and efficiently. the service being done to my car. Car repairs were done quickly and efficiently. More

Worst service department ever. If it's not 'under warranty' they won't go the extra mile. I've owned at least cars by 12 manufacturer's and they are by far the worst If it's not 'under warranty' they won't go the extra mile. I've owned at least cars by 12 manufacturer's and they are by far the worst More