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Mercedes-Benz of St. Charles
St. Charles, IL
324 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 324 reviews
March 08, 2013
prompt and curteous service. No "up sell" b.s. Have always gotten me right in and got the job done and done right. Good, down-to-earth people to deal with Have always gotten me right in and got the job done and done right. Good, down-to-earth people to deal with More
by warrendominick
Helpful February 19, 2013
Bringing any car I have ever owned in for service has never ranked high on my to do list but the team of Erv and Hector absolutely make it pleasant. They fully explain all the work that was completed, never ranked high on my to do list but the team of Erv and Hector absolutely make it pleasant. They fully explain all the work that was completed, and when needed always tell me what should be worked on next. Car just went over the 100,000 mark and your folks have certainly kept it running fabulously. Even past visits when the repairs involved a great deal of work and a couple of days to complete - progress was always reported and done in a manner exceeding my expectations. Your customer service exceeds many other shops I've been too and keeps me coming back. More
by bartob
Employees Worked With
Hector Salgado
February 15, 2013
Steve in service was so helpful and friendly. He helped me to the fullest and gave me the best options for my car. Very professional and awesome experience! Thanks! me to the fullest and gave me the best options for my car. Very professional and awesome experience! Thanks! More
by cristy723
Employees Worked With
Steve Heinking
February 02, 2013
Great people to buy from! A+ all the time.definatly the best dealership is any make I have ever worked with. Fantastic service and honest people. best dealership is any make I have ever worked with. Fantastic service and honest people. More
by Stallion64
January 23, 2013
I came in for an A service, was seen in a timely manner, car was ready when promised. I had an addition issue when I left. I returned ASAP and the problem was solved . Nothing but praise for the service tea car was ready when promised. I had an addition issue when I left. I returned ASAP and the problem was solved . Nothing but praise for the service team! More
by Dayi
Employees Worked With
Steve Heinking
January 16, 2013
fast, friendly, professional, and quality service. It makes me proud to own a Mercedes Benz. My car was ready in the expected time frame. Very efficient. Thank you to all!!! makes me proud to own a Mercedes Benz. My car was ready in the expected time frame. Very efficient. Thank you to all!!! More
by dbrown60134
Employees Worked With
January 07, 2013
Happy with overall experience and process.Visited another dealership the day before and did not receive the overall attention that I got from St Charles dealership. dealership the day before and did not receive the overall attention that I got from St Charles dealership. More
by raymondlyonsjr1
Employees Worked With
January 03, 2013
The key had broken for my Sprinter van. Steve Heinking handled the problem by ordering a new key and then asking to have it covered under warranty. The part arrived and an appointment was set to have it handled the problem by ordering a new key and then asking to have it covered under warranty. The part arrived and an appointment was set to have it programmed. It was done while I waited . Thanks for the fast service. Dave Niedzielko More
by Allbrand
December 18, 2012
Erv and steve were very helpful and done great job ,Excellent service in great price,Will recomment my friends ,I hope i would have the same experience in future Regards Hassan Tahir ,Excellent service in great price,Will recomment my friends ,I hope i would have the same experience in future Regards Hassan Tahir More
by hassan.bhara
Employees Worked With
Steve Heinking
