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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.3
768 Reviews

768 Reviews of Metro Ford of OKC - Service Center

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June 10, 2024

excellent service department, Justin always goes above and beyond to get us in and out in a timely fashion More

by dodom0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Metro Ford of OKC responded

Thank you for your kind words! We're glad to hear that Justin and our service department provided excellent service. We'll make sure to pass along your appreciation to Justin.

June 05, 2024

ive been your client for the past 15 years i live in the neighborhood and that is why i preffer using this location for my car needs. looks like things has changed, i noticed new people and the vibe is dif More

by isaias.v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Metro Ford of OKC responded

Thank you for your loyalty over the past 15 years, Isaias! We're glad to hear you had a positive experience with our new team. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service.

May 10, 2024

Jesus was great keeping me informed on my "we owe" parts. I would definitely buy from him again. More

by lisahartman
Recommend Dealer
Yes
Employees Worked With
Austin Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Metro Ford of OKC responded

Thank you, Lisahartman! We're delighted to hear that Jesus provided great service and kept you informed about your "we owe" parts. We appreciate your feedback and look forward to assisting you again in the future!

May 03, 2024

If I didn’t have free oil changes with them, I would never go back. More

by 78223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark
May 03, 2024 -

Metro Ford of OKC responded

Thank you for sharing your feedback with us, 78223. We're sorry to hear that your experience didn't meet your expectations. If there's anything specific we can do to improve your experience in the future, please let us know.

April 27, 2024

Had my Ford focus towed for a diagnostic test for transmission problems they told me the car wouldn't start need a battery said nothing was wrong with the transmission they said I also had a oil lea More

by davisevonne57
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Metro Ford of OKC responded

We apologize for the inconvenience and frustration you've experienced with your Ford Focus, Evonne. We take your concerns seriously and will address them with our service team to ensure improvements are made. If there's anything further we can do to assist you or address your issues, please don't hesitate to reach out to us directly.

April 27, 2024

Denise is always great with taking care of my truck. She always explains what I need and goes above and beyond. More

by JGROVE1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Metro Ford of OKC responded

JGROVE1965, thank you for sharing your experience with Denise! We're thrilled to hear that she consistently provides great service for your truck, going above and beyond to ensure your needs are met. We'll be sure to pass along your kind words. If you ever need anything else, don't hesitate to reach out. We appreciate your loyalty!

April 22, 2024

best experience I've ever had with a service department. Justin and Todd were very communicative from start to finish. More

by tonyr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Metro Ford of OKC responded

Thank you, tonyr5, for sharing your experience! We're thrilled to hear that Justin and Todd provided you with the best service department experience you've ever had. Communication is key, and we're glad they kept you informed every step of the way. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help!

March 31, 2024

I had an appointment and arrived on time, but as told it would be 1.5 hours because there were two others ahead of me. I would have scheduled a different day if I’d known they were triple booked. More

by Andrea44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Metro Ford of OKC responded

Thank you for bringing this to our attention, Andrea44. We apologize for any inconvenience caused by the unexpected wait time. Your feedback is valuable to us, and we'll use it to improve our scheduling processes in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

March 29, 2024

They were friendly, fast and got my car working correctly again. Good communication, kept me informed of services performed More

by artisticglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Specht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Metro Ford of OKC responded

Hi there, Thank you for your feedback! We're glad to hear that we could provide friendly and fast service while keeping you informed throughout the process.

March 21, 2024

Great service and communication prompt callback and scheduling. Was in and out as quickly as told. More

by dodom0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Metro Ford of OKC responded

Thank you, dodom0! We're delighted to hear you had a great experience with our service and communication. Providing prompt and efficient service is our priority. We appreciate your feedback!

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