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NYE Volkswagen - Service Center
Rome, NY
40 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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40 Reviews of NYE Volkswagen - Service Center
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February 16, 2024
Very easy to work with, offered me an appointment for the day I called in. They determined I needed a part they had to order and gave me a brand new loaner until the part came in. day I called in. They determined I needed a part they had to order and gave me a brand new loaner until the part came in. More
by mihevc
Verified Customer
Helpful February 14, 2024
They are reliable , professional and effective. I would highly recommend them for repairs of your car. I would highly recommend them for repairs of your car. More
by jsabadel
Employees Worked With
February 11, 2024
They are professional, courteous and knowledgeable. They take the time to diagnose the problem and discuss options with you before performing any work. Highly recommend Rome Volkswagen! They take the time to diagnose the problem and discuss options with you before performing any work. Highly recommend Rome Volkswagen! More
by kevinbeach0828
Employees Worked With
November 13, 2023
The service was good. The service person was very helpful. The service at NYE beats Steet Ponte vw hands down. Over the past few months NYE has done a lot on work on my The service person was very helpful. The service at NYE beats Steet Ponte vw hands down. Over the past few months NYE has done a lot on work on my TDI. I would recommend them over Steet Ponte vw for any work. More
by freznod
Employees Worked With
November 05, 2023
The service department was very accommodating with regards to keeping me supplied with coolant until the gasket problem was solved - thanks to the parts department too ! Jim was patient through the fr regards to keeping me supplied with coolant until the gasket problem was solved - thanks to the parts department too ! Jim was patient through the frustration of dealing with a serious problem on a brand new vehicle. Joe especially deserves a blue ribbon for answering remaining questions I had upon picking up my repaired 2022 Taos. I have no fault at all with the device department. Happy Thanksgiving everyone. This was the second car I’ve leased from Nye and the seventh I’ve had over the years- I hope to continue working with you. More
by dadalou1
Employees Worked With
October 27, 2023
The service center has declined since new ownership. Customer service is a thing of the past. We have purchased 3 vehicles from NYE VW traveling 37 miles to get service on our vehicles. The original Customer service is a thing of the past. We have purchased 3 vehicles from NYE VW traveling 37 miles to get service on our vehicles. The original team did pick ups and drop offs or loaner vehicles. The new team does not accommodate at all. It’s very unfortunate we have to find a new group that cares for their customers. More
by LANNINGRPTR
Employees Worked With
October 21, 2023
Very easy drop off. Was contacted quickly after the vehicle was complete. Staff were very kind and courteous. Was contacted quickly after the vehicle was complete. Staff were very kind and courteous. More
by jpatg4
Employees Worked With
October 20, 2023
Service was friendly, good,fast and thorough. Good service as always. Inspected and oil change all good. Good service as always. Inspected and oil change all good. More
by kat58pla
Employees Worked With
October 19, 2023
Everyone was very friendly the dealership was very clean the day I was there they were busy the day I was there they were busy More
by NIKKI69.PR
Employees Worked With
