Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

NYE Volkswagen - Service Center

Rome, NY

4.8
36 Reviews

36 Reviews of NYE Volkswagen - Service Center

Sort by
April 26, 2024

I've been buying VWs from this shop for nearly two decades. The service department in the last 5 - 10 years especially has been great to work with. They are always friendly, fast, and take time to ans More

by ebRome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Guzzardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
April 26, 2024

John is the best service advisor ever. John equals greatness of all kinds in the auto industry Get this man raise a couple bucks an hour More

by JOSHUATICE602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cioch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 23, 2024

Answered questions. Service was quick and scheduled. Very accommodating and accurate in what was needed More

by Kkdancewear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Guzzardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
April 22, 2024

Very prompt and very professional great communication on what is needed I highly recommend them More

by JPNOYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
April 22, 2024

The service department was exceptional. I called in the morning without an appointment as my check engine light was on and they fit me right in the same day. More

by JOANNEM99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Report | Print
Apr 23, 2024 -

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
April 21, 2024

It was quick to set up an appointment and the whole transaction was seamless. I live in Frankfort but make a point to come to NYE because they are the best. More

by SVESCERA14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female, don’t know her name
Report | Print
Apr 23, 2024 -

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
April 14, 2024

The five stars says it all, you can't get better than that. What more can I say? More

by heatherbenson937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
April 13, 2024

Professional and complete explain everything that would be done to my vehicle. Timely manner ! Excellent service More

by bridget224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Report | Print
Apr 15, 2024 -

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
April 11, 2024

great service, both during the buying experience with the salesman Erik, and now with service after the purchase More

by briangafner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Guzzardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
April 10, 2024

Service manager was a xxxxx a little thing, price for rear brakes was $500 but I had them done closer to my home the next day for $220. Probably not gonna go there for service anymore and I will go to th More

by TINK60
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service person was a young woman, not very nice attitude to customers. I probably will not go back there again for service.
Report | Print
Apr 11, 2024 -

NYE Volkswagen responded

"TINK60" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
1
2
...
4