Nissan of Cookeville - Service Center

My service was completed in a professional and timely manner. The attendant was professional and courteous. manner. The attendant was professional and courteous. More

went above and beyond to explain the situation, provide solutions and walk me through all aspects step by step and with patience. great customer service all around at this shop tito went above and beyond a solutions and walk me through all aspects step by step and with patience. great customer service all around at this shop tito went above and beyond along with eli. they always treat me like family. More

Everytime I come in for a service I am treated so kindly, and I am never here for more than an hour at the most. Service is always quick and well-done. The lobby is clean, well stocked, and the AC is pretty and I am never here for more than an hour at the most. Service is always quick and well-done. The lobby is clean, well stocked, and the AC is pretty nice, too 👌 More

I purchased my car in March 2022. My first visit for warranty issues was November of that year. Shortly after that visit I had an issue and called the service department back. Tito, t My first visit for warranty issues was November of that year. Shortly after that visit I had an issue and called the service department back. Tito, the service manager got involved right away. I was not pushed off or to the side. Tito personally handled my issue, made sure things were corrected, and checked on me after the fact. Since then I have had to use the service department for on going warranty issues and Tito has personally made sure I was taken care of each and every time. He knows me by name, jokes around with my kids, and truly has made my car issues more bearable. Tito does not have to personally go above like this, but this is not just a job to him and I truly feel that. He wants each customer to feel taken care of, he treats us like I am a family member. Tito wears his heart on his sleeve and takes the time to make sure we are taken care of timely so I’m not wasting my day in the shop. I have never encountered anyone who takes their job as personal as he does. More

A dealership that works for the customers loyalty. They have a great team and product. Lane, my salesman was superior in his effort to make me comfortable with the process of buying the actual car t They have a great team and product. Lane, my salesman was superior in his effort to make me comfortable with the process of buying the actual car that I wanted. More

Elijah and Tito was super helpful and courteous. They kept me up to date while me vehicle was being serviced. They kept me up to date while me vehicle was being serviced. More

Great worker. Incredibly helpful. I will always do business through them because how helpful and knowledgeable Lance is!! Incredibly helpful. I will always do business through them because how helpful and knowledgeable Lance is!! More

Austin is greatly appreciated He’s doing a great job He is very informative and always very helpful He is very informative and always very helpful More

Had nothing but good experiences at Nissan of cookeville, sales 5 star, finance 5 star, only problem was I was told my tires were rotated when they wern’t my first service. I had to let them know before they sales 5 star, finance 5 star, only problem was I was told my tires were rotated when they wern’t my first service. I had to let them know before they told me they were too bald to rotate. That’s understandable but don’t tell me they were rotated. Eli, and Tito, have been awesome. More

Thank you Eli for another great Cookeville Nissan experience! The service staff go above and beyond every time I bring my vehicle in. experience! The service staff go above and beyond every time I bring my vehicle in. More