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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
3,153 Reviews
Call Service Center (817) 345-6175

3,153 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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September 20, 2025

I was very pleased with the dealership. They were very thorough about what additional services I needed. The were able to service my car in a timely manner. More

by barbarawright4212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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September 19, 2025

Nicholas Bulleaud was so helpful and kind. Exceptional service, quick turnaround and honest pricing. Highly recommend! More

by penny1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Penny, thank you for the kind words about Nicholas! Quick service and fair pricing are exactly what we aim for, so it’s great to know we delivered. Next time you’re in, feel free to check out our parts and gear boutique. It’s a fun spot to explore accessories that can make your ride even more “you.”

September 19, 2025

They, especially Tristian, are always so helpful and kind and always make sure I know what’s going on with my vehicle. More

by Lizmarinara1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 18, 2025

Service manager was polite. He worked expeditiously to change the oil. The experience was positive More

by thehappyjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your thoughtful review! We’re glad to hear your service manager took care of you promptly and that the visit went smoothly. We’d love to know what we could do to make your next visit worthy of a fifth star. Your feedback helps us keep improving.

September 18, 2025

I have been using Norm Reeves Service since before it was Norm Reeves. Tristan Rivas has been a wonderful service advisor throughout the years always taking care of me and my vehicles. I appreciate the consi More

by autinl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It's wonderful to hear how Tristian has consistently taken care of you and your vehicles over the years. Having customers like you stick with us means the world to our team. We’ll keep providing the attentive service you’ve come to expect each time you visit.

September 18, 2025

I got checked in quickly. I was told what was needed for service on my car.. I did not have to wait very long for them to finish it. The car had been vacuumed out, and my wind More

by Msmousefw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody, Brian
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Sep 19, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing this! We love that Cody and Brian made your check-in easy and the whole process quick and pressure-free. While you’re waiting next time, be sure to relax at our beverage and coffee bar. It’s one of our favorite ways to keep visits comfortable.

September 16, 2025

Long wait then part not there, another long wait each 2-1/2 hours each. Just a one car family with no way home, 2 miles and 82 years old. More

by rrcullum42
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Vasquez
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Sep 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, we do apologize for the wait you experienced. We understand how important it is to get back on the road in a timely manner, especially with your family in tow. We hope to deliver a more streamlined experience next go-around. If you'd like to discuss your feedback further, you're welcome to contact Richard Meneely at richard.meneely@normreeves.com. Thank you. 

September 16, 2025

Great service! Cody Brian answered all my questions and taught me some features as well More

by Hariza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Brian
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Sep 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hariza, we love hearing you discovered new features with Cody’s guidance! Every service visit is an opportunity to explore your vehicle’s capabilities, and we’re glad Cody was your guide. Thanks for letting us make your experience informative and enjoyable.

September 16, 2025

The service was Wonderful! The service manager Williams was very attentive to my concerns! Thanks More

by Lexie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Ataga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macon Huntsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Qurbani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Craddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Lexie, we’re so glad Williams and the team could address your concerns with such care! Attentive service makes all the difference, and your feedback highlights their dedication. Thanks for letting us make your visit a worry-free experience.

September 16, 2025

Great work on my car, I was kept informed the entire time of what was going on. More

by Oliviawilsonnw14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Olivia! We love that you felt fully informed throughout the service process! Knowing what’s happening at every step makes things easier, and we’re glad our team kept you in the loop. Thanks for trusting us with your car!

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