Paragon Acura

After having a repair issue with the car I purchased and living 2 hours north of NYC I took it to a local dealership they did the repairs and And paragon reimbursement every penny living 2 hours north of NYC I took it to a local dealership they did the repairs and And paragon reimbursement every penny More

I’m lucky to have found this dealership! I was very nervous since I was purchasing my first car, I initially met with the manager Peter Pazmino who immediately made me feel comfortable and I was very nervous since I was purchasing my first car, I initially met with the manager Peter Pazmino who immediately made me feel comfortable and assured me I was in good hands. He was patient and took the time to learn about my lifestyle/situation and what I was looking for in a vehicle. I then started working with Alanna Lopez, and she was AMAZING! I knew nothing about cars and was a bit overwhelmed at first, but she explained the process of leasing and financing so well to me that I felt I could make the best decision for myself. Alanna was personable and so attentive throughout the whole process. With her, everything felt easy. Everyone at Paragon Acura was welcoming and friendly. Thank you for the best experience! More

I recently had the pleasure of working with Sadiya, and I couldn’t be more grateful for her exceptional support throughout my car-buying experience. From the moment I walked in, Sadiya was incredibly welcomi couldn’t be more grateful for her exceptional support throughout my car-buying experience. From the moment I walked in, Sadiya was incredibly welcoming and attentive, making me feel comfortable and confident. She took the time to understand exactly what I was looking for and guided me through every step with patience and expertise. No question was too small, and she made sure I felt fully informed and supported in making the best choice for my needs. Sadiya’s dedication to her customers is truly unmatched; she went above and beyond to ensure I was happy with my decision, and her enthusiasm and warmth made the process enjoyable. I can’t recommend her enough to anyone looking to buy a car—she’s not just a great car dealer, but a genuinely wonderful person who puts her heart into helping others. Thank you, Sadiya, for making this experience so positive and memorable! More

Positive experience at this dealership, Caroline was really helpful and knowledgeable, followed up and kept on top as things progressed. Paragon is definitely a good place to look for your next vihicle, really helpful and knowledgeable, followed up and kept on top as things progressed. Paragon is definitely a good place to look for your next vihicle, would recommend to anyone. More

Way better experience since my last visit. Jahsid was a pleasure to work with. Always reachable and returned my phones calls/texts even on his day off. He went above and beyond to provide the Jahsid was a pleasure to work with. Always reachable and returned my phones calls/texts even on his day off. He went above and beyond to provide the best experience. Jahsid is absolutely the great sales person. For my next Acura in the future, already know that I will be reaching out to him and recommend him to others More

Matias is the best person you can meet around there, very helpful and ready to solve any issue you might have, Matias keep it real and continue to be the person you are, thanks for everything☝️🫡 helpful and ready to solve any issue you might have, Matias keep it real and continue to be the person you are, thanks for everything☝️🫡 More

Excellent customer service! ! When beyond the expectations!will definitely recommend this salesman & dealership very happy ! When beyond the expectations!will definitely recommend this salesman & dealership very happy More

I recently had a frustrating experience with Paragon Acura. My partner and I visited the dealership over two weeks ago and were helped by a salesperson named Chris. We liked the 2024 Acura RDX with all Acura. My partner and I visited the dealership over two weeks ago and were helped by a salesperson named Chris. We liked the 2024 Acura RDX with all its features but couldn’t finalize anything because the finance rates weren’t in yet. When we returned a week later, expecting to finalize the deal, we were shocked to see that the price had not only dropped a bit but then suddenly increased by over $3,000 from what was advertised online. They claimed this was due to added anti-theft features, but it felt like a bait-and-switch tactic. This left us feeling misled and disappointed. If Paragon Acura wants to improve, they need to hire more honest salespeople. We’ve had better experiences at Rallye Acura, where the process has been much more transparent. I hope Paragon Acura can address these issues and treat future customers more fairly and honestly! More

LEAVE and purchase anywhere else. This place doesn’t know how to conduct business and is super shady!! Let me begin with how my sales associate Alexis knew the terms I wanted for fina This place doesn’t know how to conduct business and is super shady!! Let me begin with how my sales associate Alexis knew the terms I wanted for financing and still tried to get me to do it for longer. I already had a feeling something along those lines would happen because she never wanted to disclosed the rate with me until I would sign papers. How am I going to sign for something I don’t know the rate of? I couldn’t even get the details of my financial agreement, that’s also why I had to waste my time and come back because I told them no for that stunt they tried to pull. As a buyer PLEASEEE know your rights and please read your used consumer bill of rights if you don’t. This was only one of main issues because after I bought the car and purchased LoJack from them for $1350 they UNINSTALLED IT. I was just mind boggled at this point because how sneaky can you be to wait a week for it to work to then call from the dealer to remove it. So , you know what I did? I got on a 3 way call with LoJack and the dealer only to get an attitude from the manager saying “why did you call LoJack?” I’ll post those screenshots below for reference. On top of that , she didn’t have the second key as a CPO vehicle should have... so did she wait till after to find the book and keys ? Or she already knew this upon arrival? Then, wait it gets even better - the ambient lighting wasn’t working. So , I had to come back for that and it just so happens they noticed after the fact that I had the wrong plates so they needed to switch them out :) . What an experience this was and a complete waste of my time. More

Great business, communication was on point, he made it happened within hours with my tough situation and now me and my family are happy with our new car. Respectful and caring, I’ll buy again and recommen happened within hours with my tough situation and now me and my family are happy with our new car. Respectful and caring, I’ll buy again and recommend others to purchase as well. More