Phil Fitts Ford & Lincoln

Treated well by a caring, knowledgeable professional We found Phil Fitts on the Internet and drove from CLE. The vehicle was exactly as represented on the Internet, and Darius was extremely knowledgeabl We found Phil Fitts on the Internet and drove from CLE. The vehicle was exactly as represented on the Internet, and Darius was extremely knowledgeable and interested in meeting our needs. Darius impressed us with his concern for us rather than what we experienced at other dealers as a merely a potential "sale". We would travel to New Castle in the future to work with him again. More

Great experience I am a busy, working, single mom. I have been to other dealerships where sales people are pushy and waste my time. I found the 2014 Ford Expedition XL I am a busy, working, single mom. I have been to other dealerships where sales people are pushy and waste my time. I found the 2014 Ford Expedition XL online. The online price was fair and they also gave me an estimated trade in price for my 2008 Yukon. Becki set up an appointment for me to come in and test drive the Ford. Darius Carter, the salesman, was friendly and helpful. He was not pushy. He was able to get a little better price on the vehicle I purchased and the vehicle I was trading in. They were able to get my deal done quickly. I would recommend Phil Fitts Ford Lincoln. More

The 3rd car I've bought at Phil Fitts! I've always felt comfortable at Phil Fitts the people there are friendly and helpful! Darius is a very nice man he tries his best to put you into the I've always felt comfortable at Phil Fitts the people there are friendly and helpful! Darius is a very nice man he tries his best to put you into the car you want. My 2015 Ford Fiesta is the 3rd car I've bought there I would recommend this dealership. More

Great dealership and friendly people! Darius was very knowledgeable and helpful in both the search and purchase of my new Ford Fusion. The entire process was very pleasant and quick. Darius was very knowledgeable and helpful in both the search and purchase of my new Ford Fusion. The entire process was very pleasant and quick. More

Proffessional, quick and honest After enduring a lengthy (2 weeks) and fruitless attempt at buying the mustang of my dreams at my local dealer, I decided to try Phill Fitts. I email After enduring a lengthy (2 weeks) and fruitless attempt at buying the mustang of my dreams at my local dealer, I decided to try Phill Fitts. I emailed them that morning, and was pleasantly surprised to get a timely and informative response from "Big D", who answered all my questions and bent over backwards to meet my needs. 4 hours later, I was being handed the keys to my new car with unbelievably low interest financing and a break on the price (not offered elsewhere). The whole experience was the best car buying I've ever had. And I've bought a LOT of cars in my life. It was worth every bit of the 2 hour drive to get there, and I will definitely be back for my next vehicle purchase. These folks know what they are doing and do it very well. Thanks Big D!!! More

Always a Great Experience We have purchased many used/new cars & trucks through the years along with using their service department. Dealing with straight-shooter Albee is alwa We have purchased many used/new cars & trucks through the years along with using their service department. Dealing with straight-shooter Albee is always a pleasure, along with Bill (the owner); Mike (general mgr.); and Dom (sales mgr.). The managers & the owner don't hide like some dealerships--Everything's out in the open. We've worked with both Albee & Rod who are highly recommended, but you'll find the entire sales staff friendly & helpful. ...And it's important for us to buy locally with an owner who has strong ties to the community like Mr. Fitts. More

getting taken If you want to get the most dishonest and the most unreliable service that you can ever imagine then take your vehicle to these totally arrogant and If you want to get the most dishonest and the most unreliable service that you can ever imagine then take your vehicle to these totally arrogant and dishonest folks at Phil Fitts! More

Buying a used car I went in he was honest and knew everything I need to know and he helped me get the car I needed. Thanks for helping me get a good used car! I went in he was honest and knew everything I need to know and he helped me get the car I needed. Thanks for helping me get a good used car! More

Not what I expected! I researched and found the vehicle I wanted. I was impressed that the sales staff stayed after hours to show me the vehicle, because I was coming fro I researched and found the vehicle I wanted. I was impressed that the sales staff stayed after hours to show me the vehicle, because I was coming from out of State. Then came the negotiations...well, I am not going complain, it was negotiation. But I will complain about the delivery of my vehicle. It was raining, so I didn't expect the vehicle to be spotless. But they have an indoor garage, which appears to be for delivery of vehicles. I thought the vehicle would be detailed and ready to go. Not! I would have liked if someone took a moment to show me how things work on my vehicle instead of just handing me the keys and saying thanks for you thousands of dollars. Also, I have been buying cars for over 20 years. I have never in my life heard of a vehicle being delivered without a full tank of gas. I thought that went without saying, boy was I wrong. My vehicle was delivered with less than a 1/4 tank of gas and I had to complain and threaten to cancel my deal only to receive half a tank of gas. I live 70 miles away, you would think a full tank wouldn't be much to ask for. I was even more disappointed when the Manager explained that new vehicles are delivered with a full tank, and per owned vehicles are delivered with 1/2 a tank. That doesn't even make sense. All vehicles sold to someone are new to them, so why would there be a difference. Also, if that is the policy then why was my vehicle under a 1/4 of a tank? The reason they gave me was I got such a good deal on the vehicle, if they filled the tank they would lose money...I am disappointed! More

purchase a new truck Albee was our salesman. He was very helpful in getting us into something we really liked. We received all the incentives possible and more. We feel th Albee was our salesman. He was very helpful in getting us into something we really liked. We received all the incentives possible and more. We feel that we received a fair trade in for our Ford Explorer even though we weren't looking to do this. The deal that we received was so inviting that we couldn't walk away. We are very, very satisfied with our new Truck. We were treat with respect and fairness by all that we met at the dealership. We will be back for another trade sometime in the future. Thanks to all that helped us from the sales department, service department and financing department. You were all great. More