Princeton Audi Volkswagen

Princeton Audi Dealing with Alex and his team make buying a car painless, geat guys and always checking in to make sure you are completely satisfied. The service dep Dealing with Alex and his team make buying a car painless, geat guys and always checking in to make sure you are completely satisfied. The service dept. also has some of the cleanest garages I've ever seen at a dealership More

Based on first impression ...I would never purchase a vehicle from this dealership. From the very moment I stepped into the showroom not a single sales associate greeted me or ...I would never purchase a vehicle from this dealership. From the very moment I stepped into the showroom not a single sales associate greeted me or even came up to me to ask if I had a question or needed assistance. It's not like the dealership was crowded with prospective clients, it was Monday 3:00pm. Most of the staff seemed content staying at their desks or simply stared at me as if I seemed unworthy of their time as I wandered through the showroom. I could understand the hesitation if I were some Country bumpkin off the street that had no business being there, but as a BMW owner (which i drove to the dealership) and dressed in a suit I was more than surprised - the guys down at Baker Chrysler Jeep were far more responsive. But if you can believe it, it actually got worse from there. I managed to find my way to the receptionist's desk and asked for her assistance, she called for an available associate and shockingly no one came to help. Needless to say I could see the embarrassment on her face as I continued to stand there. At this point I even gave her an out and mentioned that I happened to know a particular "brand specialist" that I know full well was there because I could see him talking with another colleague. She went to the office in which they were talking and shockingly the woman whom the brand specialist was speaking with was bold enough and rude enough to say "who is it and what does he want" as if she was in such an important conversation that she/the brand specialist couldn't help me. The receptionist came back, the embarrassment even more prevalent on her face and flat out asked me if I thought she had done something wrong? I said she was doing her job which was more than I could say about anyone else there! I pretty much gave up, gave her my business card, told her to have someone to contact me (still no word so far) and angrily walked out. Next stop Bell Audi in Edison, we'll see how that goes! More

I was treated very well by the staff and management at Princeton Audi. After passing on them four years ago to purchase a vehicle at another Audi dealer, I decided to give them a try again and was very h Princeton Audi. After passing on them four years ago to purchase a vehicle at another Audi dealer, I decided to give them a try again and was very happy I did. I actually ended up purchasing two vehicles at the same time. The prices were the best in the region and the staff was courteous and knowledgeable. Princeton Audi didn't win by business, they EARNED it. More

I had a great experience with this dealer. I would recomment them to my family and friends. Everyone in the dealership was very helpful. I am very happy. recomment them to my family and friends. Everyone in the dealership was very helpful. I am very happy. More

This is my second car in a year from Princeton VW and they went above and beyond to help me find the car and the price that I was looking for . Jackie S is a gem!!! she was great at getting back to me q they went above and beyond to help me find the car and the price that I was looking for . Jackie S is a gem!!! she was great at getting back to me quickly with any and all the questions I had. Everyone I dealt with was very professional and helpful. There are many VW dealerships between me and Princeton that I could have gone to but my first experience brought me back ad second time less than a year later. More

Honest, hardworking, smooth operations. I am not the client that looks to nickel and dime partners I do business with, I just want to be treated fair and want someone to work for my business. When a dea client that looks to nickel and dime partners I do business with, I just want to be treated fair and want someone to work for my business. When a dealership gives me an impression that they expect me to settle, I am the first to say they will NOT get my business. This is NOT the case at Princeton VW and the Princeton auto family, Jacqueline made my experience one that I would recommend and drive one hour out of my way, as I personally did. I always do business face to face; this was the first time I closed a deal on the phone feeling 100% confident I was taken care of. This is the level you can expect at Princeton VW/Audi and a level you should be given when it comes to making a decision that you will pay for over the next three years. I get the impression many dealerships do not value the worth of a family dollar, not at Princeton VW. Thanks Jackie, here's to a long relationship with the Princeton family. More

I purchased a certified Audi A4 from Princeton Audi. We negotiated the entire transaction over the phone, the sales person Tom went over the car and answered all for the questions that I had. I was very c negotiated the entire transaction over the phone, the sales person Tom went over the car and answered all for the questions that I had. I was very comfortable doing the transaction over the phone because the car was certified and had a "300 point inspection." We arranged to have the car delivered by around 2pm. Unfortunately, the sales person was unable to bring me the car until night time, sighting paperwork delays. A week after completing the transaction we noticed that the rear passenger door was not shutting correctly so we brought it to our local Audi service station. Once there, the service rep pointed out other items that appeared faulty and also pointed out paint work and previous damage that was likely from an accident. We called up Princeton Audi and they immediately said they wanted to bring the car in for inspection and correction of any issues, stating they weren't aware of any accident. At that point they sent a loaner for me to drive until the car could be returned. I told the used car manager at that point that I wanted my money back or that I wanted them to write me a check for the difference in value between a perfect car and one that had been in an accident. I was put off until they could investigate the issue. Four days passed with little to no update other than that they confirmed there was at least one panel painted and that they still were unable to fix the trunk. I had not been offered any resolution at all, and was not offered my money back. I felt that an accident leading to paintwork and misaligned panels should have been noticed during their 300 point inspection and again asked how they plan to resolve this. I was told by the used car manager that he would have an answer for me by the next day. I called in the next day and was told that Alex, the used car manager who promised a resolution on that day, had the day off. Frustrating as that was, I wanted this to be over so I asked for the GM Dave D'Argenio. Mr. D'Argenio took my call and was almost immediately abusive. His tone was completely unprofessional and shocking. I called in that day to try to get the situation resolved, even ready to see if they had a different A4 or A6 to sell me, instead I was hollered at for 20 minutes by a guy who is supposed to be running the dealership. After berating me, Mr. D'Argenio finally conceded to unwind the transaction, but not before yelling that I'll need to make sure that the loaner they gave me "has the exact amount of gas it had when it was dropped off" and that I, in his words, "had won". I was told I would hear from the used car manager to work out the details the next day. That call never came. Only after I emailed the owner of the dealership did I finally hear from my original sales guy to try to work out the details of “unwinding the transaction” as they called it. This dealership is a disgrace; their certification process is a joke, and they are run by someone willing to yell at customers. I have lodged a complaint with AUDI USA, emailed the owner of the dealership (and have not heard from him), and will next be completing a complaint with the New Jersey Office of the Attorney General Division of consumer affairs. It turns out that failure to disclose prior damage is consumer fraud, given that this damage was noticed immediately by another dealerships service rep, it seems clear it evident during their 300 point inspection too. While this dealership maintains a high ranking on dealerrater.com I wonder how that’s possible. I have uncovered that with certain (paid) membership levels, a dealership has the ability to work through any issues before negative feedback is posted. I am left to wonder if I will need to post this review elsewhere for it to ever see the light of day. While it is certainly possible that many transactions are handled professionally, I would caution any other buyers from purchasing a vehicle sight unseen from these guys. Their certification process is not to be relied upon; either their mechanics can’t spot any defects – or when they do, they are covered up. More

Working with Jackie was a pleasure. She was very businesslike but also showed a genuine interest in our search for the Passat we wanted. She found us the exact car we were looking for, and we could businesslike but also showed a genuine interest in our search for the Passat we wanted. She found us the exact car we were looking for, and we could not be happier with our purchase. Finalizing the deal went very smoothly, and Jackie did an excellent job of going over all the workings of the car before we drove it away. All in all, the whole experience left us with a very positive feel for the dealership as well as the people who are employed there. More

I loved working with Zak. He has such a great personality and was so honest in giving his opinion. The price I was given was great, and the service was even better. I would recommend the dealership to anyone and was so honest in giving his opinion. The price I was given was great, and the service was even better. I would recommend the dealership to anyone. I had a wonderful experience overall. They have such kind employees working there, and everyone tries to help. This is the place to go to buy a car. More