RBM of Alpharetta

I used to go to "independent" Mercedes shops for service on the three Mercedes I currently own because I thought it was a better value. Was I wrong! RBM's service is top notch and fairly priced. Service on the three Mercedes I currently own because I thought it was a better value. Was I wrong! RBM's service is top notch and fairly priced. Service Advisor Duane Udo is the reason I go to RBM North. Duane is knowledgeable and friendly to the point of bending over backwards to be as helpful as possible. When you add to this RBM’s loaner car program and my car being returned sparkling clean, why go anywhere else? More

Your team is very courteous, knowledgeable and efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The s efficient. I got an appointment immediately and was given a coutesy car until mine was ready. I bought my car used from RBM from Adam Denault. The sales and service team are always looking after the customer. I owned a car dealership in Canada before I moved here, so I know how important customer service is. And I am a hard judge because of my background knowledge. I honestly can say , I don't know how you could improve your store. Dan Berry went out of his way to accomodate me. It is a happy enviornment and all the staff has a smile on their faces. That pretty much tells all-they are happy at their workplace. Continue the good work. PS And it's always nice to get a clean car back! More

After visiting a few dealers in the Atlanta area, my wife and I visited RBM-North to take a look at a 2008 CPO E-350 that was listed for a great price. We met Dave Olsen, who was exceptionally friendly and and I visited RBM-North to take a look at a 2008 CPO E-350 that was listed for a great price. We met Dave Olsen, who was exceptionally friendly and warm. He showed us several cars and explained the differences between them (styling differences, options, packages, etc.). We learned a great deal about MB that day and about RBM-North. We ended up not buying that day, but stayed in contact with Dave. We returned about a month later after we saw a couple of cars we really liked online. Dave was not available, but he introduced us to Scott, who was equally friendly and knowledgeable. We test drove 2 cars that evening with Scott, staying well past their closing time, and decided on a 2007 CPO E-350 Sport. We went home that Thursday, closed the deal the following day, and traded my wife's sports car for the E-350 on Saturday (which was a big deal for her). Dave made the car-buying experience very pleasant, financing was a breeze, and the new car "orientation" was much appreciated. This is our first MB product, purchased for our growing family, and we are most pleased with it. Even more so, we were very happy with Dave and Scott; never have we been treated so well at a car dealership. The downside is that I'm now very jealous of my wife's car; but when I get ready to buy my OWN E-350 in a couple of years, my first call will be to Dave and Scott. Thanks, guys. More

In a day and age when most retailers have decided that great customer service is no longer desired by customers, when you do make a great find, it easily closes the deal. We made such a find in Reza with great customer service is no longer desired by customers, when you do make a great find, it easily closes the deal. We made such a find in Reza with his great service, knowledge, eagerness to please, and then being able to deliver on his promises. He was the main reason why we purchased our vehicle at this dealership which was one of the furthest from our home. I'm a very difficult customer to please, but this gentleman was great. More

After hours of internet research for the right car for my wife we settled on the C-Class and on RBM North as the dealer we would start with. Upon arrival we met Joe Ydunate who gently and efficiently explain wife we settled on the C-Class and on RBM North as the dealer we would start with. Upon arrival we met Joe Ydunate who gently and efficiently explained the car’s features to us and patiently stood by as my wife studied the color selections (which took as long as the test drive). When we settled down for the negotiation phase Joe and the General Sales Manager were attentive and forthcoming with information. Instead of my having to bring up the dealer’s advertised special lease terms, they were proactive in putting their special forward as an option. When I asked for lease details such as capitalized cost, acquisition fee, dealer fee, residual value, and money factor, the information was immediately provided. The purchase phase was well-organized and topped off with a detailed explanation by Diane of the basic operation of the vehicle, as well as of the many features such as the hands-free use of my wife’s cell phone. This was a class operation and we had an experience that far exceeded expectations. More

Bill and the staff from RBM were excellent to work with. Bill and the staff from RBM were excellent to work with. I felt right at home purchasing the vehicle. They went over every function and aspect of the Bill and the staff from RBM were excellent to work with. I felt right at home purchasing the vehicle. They went over every function and aspect of the vehicle. It was an enjoyable experience. I will certainly purchase another MB from them in the near future. More

This is my second purchase with Bill Favini and as usual he was patient, listened to what I wanted vs what I really needed and found the right car for me at the right price. It is always a pleasure to do bu he was patient, listened to what I wanted vs what I really needed and found the right car for me at the right price. It is always a pleasure to do business with Bill and I would recomend him to my friends and family if in the market for a new or used Mercedes Benz. Sallie Sompayrac More

Our salesman, Bill Favini made purchasing our vehicle a true pleasure. He is one of the best I have encountered in over 48 years of buying autos. If you want great personal service and a fair purchase pr true pleasure. He is one of the best I have encountered in over 48 years of buying autos. If you want great personal service and a fair purchase price painlessly, see this guy.. I am very impressed and will go back and buy another benz from Bill.. and the dealership was spotless and professionally operated.. great buying experience.. More

Adam Denault and the friendly staff at RMB went out of the way to make the entire experience very enjoyable. I spent days searching online until I found the right Mercedes at the right price. Adam expla the way to make the entire experience very enjoyable. I spent days searching online until I found the right Mercedes at the right price. Adam explained all the features of the Mercedes and patiently answered all my questions. I give Adam and RBM the highest rating. More

I was looking to buy my second Mercedes Benz vehicle, so I started my homework online. When I went into the dealership, I was immediately greated by my salesperson Adam Denault. He was very patience and I started my homework online. When I went into the dealership, I was immediately greated by my salesperson Adam Denault. He was very patience and thorough in handling every aspect of my new car purchase. He went above and beyond to make sure that my car buying experience was flawless. Adam's website www.mybenzguy.com is an excellent resource for both Adam and RBM North. RBM NORTH went the extra mile for me, I will go the extra mile for them! More