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Toyota of Kenner - Service Center

Kenner, LA

4.5
2,105 Reviews

2,105 Reviews of Toyota of Kenner - Service Center

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April 25, 2024

Very professional always keeps you updated on your service and what's required to keep your vehicle running. More

by ijone2615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Eddlestone
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2024

I really love the appt time and great service. The text messages from the service dept about my vehicle of required maintenance and prices is awesome. I'm always served in a timely manner. More

by TwinDupe'
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2024

My husband and I were treated very well everyone that we came in contact with was very nice and kind so I would recommend this Toyota dealership to my family and friends. E.M and C.M More

by C M
Recommend Dealer
Yes
Employees Worked With
Fred Mena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Mena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Toyota of Kenner responded

It is good to hear that you had a great experience at our dealership. Good customer service is what we strive for daily. Thank you for your business and we look forward to servicing you in the future.

April 10, 2024

Waited over 6 hours for my car to have routine services provided. Prices I was charged was ridiculous. I will not use Ray Brandt Toyota in the future. More

by Farewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Burgess Sr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Toyota of Kenner responded

I apologize for our less than satisfactory performance at your recent service visit. Please know that we respect our customer's time. It is never our intention to take longer than necessary for a repair. While I do not know the particulars in this instance I can say that we should have communicated with you better. And for that I apologize. Pricing unfortunately is not decided within our dealership. I will share your feedback with our Corporate Office, as it is important that we remain competitive. If you would like to provide additional details I welcome the conversation. My name is Allison and I can be reached at 504-464-4500. Thank you for taking the time to share your experience.

April 08, 2024

What a great service representative is Sheila has always been super helpful in all dealing with her. Thank RB Toyota!!! More

by Skip Jacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Cella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Eddlestone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Toyota of Kenner responded

Thank you for your loyalty to our dealership. Shelia is knowledgeable and caring which allows her to provide excellent customer service. We are glad to hear that that was your experience. We look forward to servicing you in the future.

April 08, 2024

Excellent in doing their job, good job. For sure i’ll be back Soon for another problem about my car More

by Ogie Cuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Cella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariano Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Eddlestone
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lemoine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Toyota of Kenner responded

It's good to hear that you were satisfied with your customer service at our dealership. We appreciate your business and look forward to servicing you soon.

April 06, 2024

I brought my vehicle for service on 4/3/24 just to find out my vehicle was beyond repair. i would like to commend Doug Montalbano in the Service Dept. for breaking the news to me gently. He then proceede More

by Jenny.a.coffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2024

Sheila handled everything perfectly Sheila is the one that handles the whole appointment and it was flawless More

by vette991
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelia Leblanc
Apr 06, 2024 -

Toyota of Kenner responded

Shelia is definitely great at what she does. It's good to hear that you had a flawless experience. Thank you for sharing.

April 04, 2024

Mr.Montalbano is extremely attentive in regard to addressing concerns about my car being repaired and notifying me promptly. More

by Silver,Mary #
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Montalbano
Apr 06, 2024 -

Toyota of Kenner responded

Communication is key when it comes to anything and the status of your vehicle is high on the list. It's good to hear that Doug kept you informed. Thank you for the feedback.

Apr 06, 2024 -

Toyota of Kenner responded

Communication is key when it comes to anything and the status of your vehicle is high on the list. It's good to hear that Doug kept you informed. Thank you for the feedback.

April 04, 2024

Doug and his service team again exceed my expectations. In a world where most dealerships are an unpleasant place to visit, Doug provides quick information and scheduling and always keeps me informed of is More

by Tangsudik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Burgess Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Montalbano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Waguespack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelia Leblanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Woody Gregoire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Legnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Kimbrough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Takiyah Cavilear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2024 -

Toyota of Kenner responded

Such wonderful feedback! Thank you for being a loyal customer. Doug is exceptional when it comes to professionalism, efficiency and communication. We will strive to continue providing you with good customer service. We look forward to servicing you in the future. Thank you for taking the time to share your experience.

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