Douglas Montalbano
Douglas Montalbano at Toyota of Kenner
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Douglas Montalbano

Service Advisor

Toyota of Kenner

2460 Veterans Blvd
Kenner, LA 70062

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4.8
528 Reviews

Dealership Experience

14 yrs, 9 mos

4.8

528 Reviews

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528 Reviews of Douglas Montalbano

April 25, 2024

Dealership Rating
Employee Rating

Very professional always keeps you updated on your service and what's required to keep your vehicle running. More

by ijone2615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Eddlestone

May 01, 2024

Toyota of Kenner responded

Doug is certainly a treasure. He is very knowledgeable and professional. Thank you for taking the time to share your experience.

April 08, 2024

Dealership Rating
Employee Rating

What a great service representative is Sheila has always been super helpful in all dealing with her. Thank RB Toyota!!! More

by Skip Jacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Toyota of Kenner responded

Thank you for your loyalty to our dealership. Shelia is knowledgeable and caring which allows her to provide excellent customer service. We are glad to hear that that was your experience. We look forward to servicing you in the future.

April 08, 2024

Dealership Rating
Employee Rating

Excellent in doing their job, good job. For sure i’ll be back Soon for another problem about my car More

by Ogie Cuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Toyota of Kenner responded

It's good to hear that you were satisfied with your customer service at our dealership. We appreciate your business and look forward to servicing you soon.

April 04, 2024

Dealership Rating
Employee Rating

Mr.Montalbano is extremely attentive in regard to addressing concerns about my car being repaired and notifying me promptly. More

by Silver,Mary #
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

Apr 06, 2024

Toyota of Kenner responded

Communication is key when it comes to anything and the status of your vehicle is high on the list. It's good to hear that Doug kept you informed. Thank you for the feedback.

Apr 06, 2024

Toyota of Kenner responded

Communication is key when it comes to anything and the status of your vehicle is high on the list. It's good to hear that Doug kept you informed. Thank you for the feedback.

April 04, 2024

Dealership Rating
Employee Rating

Doug and his service team again exceed my expectations. In a world where most dealerships are an unpleasant place to visit, Doug provides quick information and scheduling and always keeps me informed of is More

by Tangsudik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2024

Toyota of Kenner responded

Such wonderful feedback! Thank you for being a loyal customer. Doug is exceptional when it comes to professionalism, efficiency and communication. We will strive to continue providing you with good customer service. We look forward to servicing you in the future. Thank you for taking the time to share your experience.

March 29, 2024

Dealership Rating
Employee Rating

Very comfortable and attentive to customer. It is always a pleasurable experience while there. That's it. More

by SGGRANGER
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

Apr 03, 2024

Toyota of Kenner responded

Thank you for your loyalty. We greatly appreciate your business and look forward to servicing you soon. Thank you for the feedback.

March 28, 2024

Dealership Rating
Employee Rating

Always fair, professional, and accommodating! Everyone I meet can only be described as fair, professional, and accommodating! Bring back the doughnuts! More

by JOHNTLAMBERT
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

Apr 03, 2024

Toyota of Kenner responded

Fair, professional and accommodating are excellent customer service adjectives. Thank you for sharing your feedback. We will work on the donuts.

March 26, 2024

Dealership Rating
Employee Rating

Quick drop off, very informative, helpful attitude and easy to talk to. He is the reason my business goes to this dealership. A+ More

by Tangsudik
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

Apr 03, 2024

Toyota of Kenner responded

Thank you for your loyalty to Doug and our Service Department. We appreciate you.

March 26, 2024

Dealership Rating
Employee Rating

I needed a flat tire repair. Doug proactively found needed repair which was under warranty. More

by LJWALTHER
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

Apr 03, 2024

Toyota of Kenner responded

Great news! Doug is very professional and caring. Thank you for sharing.

March 25, 2024

Dealership Rating
Employee Rating

My experience is always excellent. I have been going there for years and it is always very pleasant. Doug is excellent to deal with. More

by GMOM1963
Recommend Dealer
Yes

Other Employees Tagged: Douglas Montalbano

Apr 03, 2024

Toyota of Kenner responded

Doug is pretty awesome. Thank you for your continued business. We appreciate your loyalty to our dealership.

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