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Regal Kia Lakeland

Lakeland, FL

4.6
4,270 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 4,270 reviews

April 25, 2024

My experience was a good one. Meleke and Greg were attentive and very personable. They listened to my concerns and provided options that were within my budget. I was hesitant to t More

by Gayann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meleke Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Regal Kia Lakeland responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again!

April 22, 2024

It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

April 21, 2024

The worst experience I ever had at a dealership. They were dishonest, deceitful and have no integrity whatsoever. I would give them 0 stars if there was an option to do so. I would not recommend thi More

by KFYKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Custodio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Davis, rating, 0 stars
Apr 25, 2024 -

Regal Kia Lakeland responded

I'm truly sorry to hear about your extremely disappointing experience. Your feedback is deeply concerning, and it's clear that we fell short of meeting your expectations. Please know that we take your comments seriously, and we will investigate this matter thoroughly to address any issues and prevent similar situations from occurring in the future. Your satisfaction and trust are incredibly important to us.

April 20, 2024

The representative was attentive and kind. They quickly understood my problem and fixed it. It was a great visit!! More

by VALTE21985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

April 19, 2024

The moment I met Greg, he gave me all kinds of information I needed for my new EV6,Car, Extremely helpful and personable. Great Job!! More

by rbuffy1975usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Regal Kia Lakeland responded

Thank you so much for your positive feedback!

April 19, 2024

I really enjoyed my experience at the Kia dealership the were kind and curious and an overall great experience More

by GRETATERRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Regal Kia Lakeland responded

Thank you!

April 18, 2024

They're always so great every time I take my car in. Wonderful people and a very welcoming and relaxing environment. More

by tjduke863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Kia Lakeland responded

Our team enjoys doing what they do because of customers like you. Thank you so much!

April 18, 2024

Justin De Jesus was my sales agent and he was very helpful and courteous. The vehicle I purchased new, is pulling to the right from the day that I drove it off the lot. I called Justin and he schedule More

by Orr Orovan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pedro Jenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin De Jesus
Apr 19, 2024 -

Regal Kia Lakeland responded

We're sorry to hear that you've had a problem with your car from our dealership. We take pride in providing quality vehicles and excellent service to our customers and apologize for falling short in this area. Please contact Jonathan Benitez - Service Lane Manager to discuss.

April 17, 2024

Misty has always been very helpful and informative for as long as I have been coming here. They have always provided exceptional service and I highly recommend them! More

by mom2ic2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Kia Lakeland responded

We built Regal to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

April 16, 2024

The physical plant needs remodeling. Sales staff dress doesn’t give the appearance of professionalism. More

by lskidmor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alaina Southern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gibran Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Kia Lakeland responded

Thank you so much for bringing this issue to our attention. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.