Shaker's Family Ford

After purchasing to many cars at this dealership. It is disappointing that they let me walk away from a 40000 car for over a 1000 dollars. It’s bad enough that their service department is the worst in the disappointing that they let me walk away from a 40000 car for over a 1000 dollars. It’s bad enough that their service department is the worst in the state. I have to wonder if they are go under. So much for wanting repeated business More

Always a good experience. I have bought several cars and also leased a car from this dealership. Jim Reed is my salesperson. He has knowledge about all cars...financing...warranties...or any question you mi also leased a car from this dealership. Jim Reed is my salesperson. He has knowledge about all cars...financing...warranties...or any question you might have. This is why I go back. No pressure just a great conversation about what you need. A pleasant process. Besides signing a bunch of papers with Cindy this was quick and easy. Thank you Jim and Cindy. Love my Escape. More

My husband and I recently purchased a vehicle at Shaker Ford. We had the pleasure of working with Mike Talarico, in sales and Brian Kirk. Our experience was overwhelmingly positive. Mike was everything you Ford. We had the pleasure of working with Mike Talarico, in sales and Brian Kirk. Our experience was overwhelmingly positive. Mike was everything you could want in a salesperson, friendly, knowledgeable, laid back and funny. If you are looking for a positive car buying experience I would highly recommend Shaker, and ask for Mike. More

Steer clear: you don't know what you're getting into! Don't get tricked by the false positive reviews; look somewhere else! (notably, if you intend to buy a pre owned car from this dealership) L Don't get tricked by the false positive reviews; look somewhere else! (notably, if you intend to buy a pre owned car from this dealership) Last winter I've made not a cheap: 44,5K $ POC deal with them. First, I had to send reminders to get the awfully tardive paperwork done, despite the rapid full payment and the agreement on a timely service at contract signature. Secondly; during the weeks of (totally unnecessary) waiting the truck was shown to other customers; thus, various annoying dents and (deep!:-((( scratches have occurred. If it wasn't enough, all factory rubber carpets were replaced to some low quality plastic ones. I had to make a list of concerns, but no real actions were taken eventually. Instead, I ended up with a "salesman" who literally challenged my words...yes, after 44,5K USD... obviously.... Hence, I had to show the pictures from the date of the deal; promises were made at least... but, nothing really happened, again: literally nothing was fixed. So, it was confirmed: what all they care about is actually getting your money and you're screwed if you have a problem. You may ask why on Earth I finished this transaction? Well, the truck was for my kids and they liked the rare colour; secondly, because I trust Ford and its dealerships all over the country (actually all over the world), plus: I did consider positively the superficial online feedbacks too... MY MISTAKE! DON'T DO THAT! They are misleading, notably the positive ones where people got spontaneously/temporarily satisfied with the new toy (under full factory warranty and zero milage in)... Read the critics only, carefully: you'll be better off. Obviously: this dealership truly does not care about your business or your hard earned dollars at all (notably, if you are on the "second hand class").... Anyways we survived, the truck is OK, Ford did a good job (so far) but, the entire experience with the dealership was just a painful epic misconduct full with clumsy improvisations. BTW, it was a solid 800$ extra to fix all the issues they have produced after I've signed the papers... Atrocious customer service with depressing mediocrity! Even one star is too much here. More

Sold me a car taken in on trade in and never safety inspected and refused to do anything about it. Had to sink money into my car right after purchasing it and they refused to even acknowledge they mess inspected and refused to do anything about it. Had to sink money into my car right after purchasing it and they refused to even acknowledge they messed up. Won't even go there for service not would I ever even consider shopping there again. Avoid this dealership!!!!! More

they delivered me a 2017 Lincoln Navigator with problems I had to bring it back in for 3 days and they did not fix the problems. The problems were annoying but not monumental and they failed to address the I had to bring it back in for 3 days and they did not fix the problems. The problems were annoying but not monumental and they failed to address them and tried to patronize me instead. I have owned 2 new Navigators and 3 Expedition LTDs and know the car. No Ford dealer ever blew me off like this before. More

Great dealership Jim Reed, my go to guy! I found exactly what I was looking for. No pressure, no worries, just an honest search for the vehicle you want and need. Jim Reed, my go to guy! I found exactly what I was looking for. No pressure, no worries, just an honest search for the vehicle you want and need. More

I went in to shakers was greeted at front desk I sat with Bill R and discussed what I was interested in he was great went over everything about the Ford F-250 and also my trade he made everything come togeth Bill R and discussed what I was interested in he was great went over everything about the Ford F-250 and also my trade he made everything come together for me and I drove the truck home. Thanks Bill More

Great Car Buying Experience Thank you Craig Collins for making the car buying process easy and fun!!. Your knowledge, personality and kindness towards a senior citizen was outst Thank you Craig Collins for making the car buying process easy and fun!!. Your knowledge, personality and kindness towards a senior citizen was outstanding!! Thank you for taking so much time with us to really understand the features of this new car!!. We would come back to buy another car from you and this facility . More

2011 Ford Fusion SE Would NOT go here ! They made the car buying process fun and they were nice then, but when I started having trouble with the car, they didn’t want to Would NOT go here ! They made the car buying process fun and they were nice then, but when I started having trouble with the car, they didn’t want to hear it. I only had the car for about a year and the service guy wouldn’t drive my car, that’s how bad it was. They wouldn’t own up to the fact that they sold me a lemon. More